Name: Spring House Hotel
Address: 52 Spring St, Block Island, Block Island, Block Island, 02807, United States of America
Rating: 8

Smoke-free property

Garden

Terrace

No elevators

Reception desk

General

Luggage storage

Services and amenities

Breakfast

Breakfast/lunch to go

Meals

Free Wi-Fi

Internet

Free parking

Parking

Event facilities

Business

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Pebbly Beach

Ballard's Beach

Surf Beach

Old Harbor

Clayhead Nature Trail

Sachem Pond Wildlife Refuge

Fred Benson Town Beach

Mohegan Bluffs

Monhegan Bluffs Beach

Groton-New London Airport

Newport Airport State

Spring House Hotel

Block Island

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We booked this hotel and Unbeknownst  to us they were having a wedding which took over the entire hotel! We booked it because of the porch and grounds but we’re not able to enjoy any of that because the bar and porch and pretty much most of the hotel was overtaken by the wedding party.  The music and crowd of people were so loud we were not able to relax and enjoy our stay!! Horrible experience would not come again!!

Horrible

I would like to file a complaint with the manager. We sat in the lounge area since we were not looking for full meals. The bartender sold us 2 dozen oysters and drinks. When we walked toward our seats we were told we could not bring the oysters to the lounge area, only drinks. There were no seats open at the bar. I asked the hostess if we could sit at an empty table for ten minutes to enjoy the oysters. They said no. The table sat empty while we gulped down 2 dozen oysters dodging wait staff and squeezing one by one at the bar.  When we returned to the lounge area the patrons adjacent us were served food at their lounge chairs!  We complained to the manager and nothing was done. Extremely rude and disappointing

Disappointing

We were very disappointed with our stay at Spring house. There does not seem to be anyone in charge and the staff was incredibly unhelpful. We booked for the long weekend and it turned out the hotel was hosting two weddings and closed off much of the property for paying hotel guests while the weddings were going on. They also did nothing to make this up to guests in any way. The few times I did need to ask the front desk for something I was greeted with hostility. We will not be back, this hotel is currently very poorly run.

Disorganized

Pros:
Location.  It is a short, 5-7 minute walk (uphill) from the ferry.
Lovely hillside location with a pretty view of the ocean.
Old, historic building (1862), impeccably maintained from a visual perspective with not even a spec of chipped paint.
Adirondack chairs on the front lawn are perfect to sit, sip and enjoy the ocean view.
Outside bar on the outside porch is nice.
Lovely, expansive outside porch for the entire front of the building.
Cocktail hour pianist playing pop tunes (Billy Joel, etc.) on the lawn each night.

Cons:
Despite the stated check-in time of 3p, our room was not ready until 4p upon arrival. Since we made our ferry reservations and other island plans with respect to the 3p checkin, this was disappointing and the front desk staff was not apologetic other than to say, “we cannot rush housekeeping”.  Yes you can.  You can instill upon them that the customer comes first and that they are expecting their room to be available by 3p check-in. This same thing happened on our second day whereby we arrived back from our day of excursions at 3p only to see that our room had not been serviced.

With respect to the above, no apology was given to us.   It was only after expressing our dissatisfaction at check-in that perhaps something could be done to accommodate our inconvenience and that perhaps a complimentary glass of wine could be offered to us?  It was.  Upon arriving in our room, two splits of Prosecco were waiting for us.  They did the right thing but why did this need to be so frustrating?

More:  despite the visually impeccable maintenance, routine maintenance needs to be given:  shower dripped non-stop, toilet stopped flushing, bathroom sink was very slow.

Summary:  nice place but we expected more given the reputation.

Cheers!

Nice but could be spectacular with management’s interaction

My husband and I went to B.I. for our anniversary weekend. Everything was perfect...our stay at Rose farm Inn away from drunken crowd, Next door was the Spring House Hotel and had amazing appetizers at bar and anniversary dinner out on deck w. ocean view, sausage broccoli rabe eggroll, fried calamari lemon aioli, sea scallops, mussels my chef husband was 'blown away' by the food and service was outstanding. don't forget the flourless choc cake and creme brulee
Sat night had guitarist out on lawn Couldn't ask for anything better than this!

Best food and service ever!

The Spring House Staff was very nice, but would not bend for customer satisfaction. I visited the hotel the year before and decided to make this a yearly trip. My husband tested positive the day before we were to leave to go to Spring House this year.  I listened to my doctor and my husband quarantined for 5 days. I thought it was best not spread the virus. I lost $800 and they would not give me even a partial refund. After many calls and a promise for a gift card, which I never got, I sent a letter to the owners thinking they may be of some help. Not so much. I thought if I got a partial refund, I would go again next year, but not the case. I nor my friends or family will visit the hotel again!

Customer Service and a diagnosis of Covid

Wednesday evening dinner in the main dining room started off well with tasty cocktails of Paper Plane and Ruby Red Lemonade. However, once the glasses were empty, nobody came by to see if we wanted seconds. The New England Chowder delivered creamy broth, soft potatoes , and ample clams. A Wellness Salad was selected as an entree, and while it was fresh, the overall size, and particularly the amount of the added protein, was disappointing. The other entree was swordfish, which was ample in size, had tasty vegetables surrounding it, and was anointed with a delicious bluer blanc sauce. However, the center was not thoroughly cooked. We skipped dessert….in part because nobody came by to inquire whether we were interested in dessert. Service (with Sarah D), as suggested by comments above, was lacking…never came by to see how our meals were, and we had to flag down someone in order to get the bill. Whether this issue is house wide, or limited to our server we can’t say, but can only present our experience.

Maybe a Bit Below Average

This is a beautiful hotel that has been updated but retains its vintage charm. The staff are friendly and attentive, and the rooms are well-appointed. I would not want to stay anywhere else on Block Island.

Be careful about weddings occurring while you're staying there. You will be a second class citizen. They ban you from using any of the ocean facing part of the property. Difficult to even get into your room without walking through the wedding party. Definitely not worth the cost.

Be Careful

First time visiting Block Island. My husband and and I loved the Spring House, especially our dinner at the Barn- we had a fillet that was better than the Capital Grille!  
Hang out on the chairs and have a drink and a snack while listening to live entertainment (mellow) or take a walk down the road to Ballard’s a fun venue with live bands.

Looking forward to our next trip here.

Spring House Hotel

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