Name: Premier Inn Carlisle Central
Address: Warwick Road--Carlisle, Carlisle, Carlisle, Carlisle, CA1 2WF, United Kingdom
Rating: 8

Elevator/lift

Television in lobby

Fire Extinguisher

General

Non-smoking rooms

Rooms

Restaurant

Meals

Location

At the hotel

University of Cumbria

Eden Rock

Carlisle Masjid

AMF Bowling

The Sands Centre

Premier Inn Carlisle Central

Carlisle

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Brian the receptionist was incredibly helpful and kind upon arrival, the hotel is in a great location and lots of space for parking, the room was quiet and the food in the resteraunt was brilliant, would recommend to anyone staying in the area, would stay again

Excellent & Friendly Staff, good room

I am outing PREMIERE INN.   You cannot check in until 3pm normally (but you can check in earlier if you shell out £10 ) however travelling from England to Scotland precludes that option.
So, you can ‘t check in til 3pm. You are staying 3 nights which usually means a quiet room, leaving one nighters to rooms close to reception. Not here. 
strike one, first room by Reception door.
Strike two. Finding water running from the base of the toilet, towards the door as you open it, and water running into bowl constantly.
HOW THIS ROOM IS PASSED OK FOR OCCUPANCY IS A CRIME!
Strike three.  So we turn around and go back to reception.
THIS IS THE BIGGY.
At 3 pm all-other staff GO HOME.  So, whatever your complaint - hard luck, you are stuck with it until next day.
NO EXTRA BEDS MADE UP! Whatever your issue you can NOT be moved because they do not make up extra.   We had a TWIN.  Big deal no more ready.  Passing trade??
So, we were unable to unpack and relax. 
Spoke to customer service. GUESS WHAT? CANNOT RECTIFY DURING STAY. CAN ONLY DEAL WITH COMPLAINTS RETROSPECTIVELY!  Way to go PI.  You invest our up-front money, but NO help once you have paid it and arrive, as advised, after 3pm.
Staff all very apologetic, but can do NOTHING.  
This trip was paid for by our boys for their dad’s BIG milestone birthday. Upset, on edge.
During night, the constantly running toilet gives a “babbling brook” commentary all night! No sleep.
Next day. We will get you a new room.  What about an upgrade to floor 2, PREMIERE PLUS?  No authority says Macenzie.  Customer service agrees but does not know configuration of hotel (!) so can do nothing.
FINALLY room move agreed and offer to move luggage for these pensioners.
So, basically one day plus, lost from holiday with upset. Clothes super creased for not unpacking on first night.
Unacceptable to be made to stay in unhygienic room with toilet water  leaking.   Only stop-gap, putting hotel towels round bowl til morning.
I have 5 days to lodge complaint, but have already done so with Keira at customer services  
IT CAN TAKE 25 DAYS FOR THEM TO GET BACK TO ME.
PLUS, KEIRA GIVES ME CASE NUMBER SO I CAN RING AT END OF HOLIDAY TO ADD EXTRAS! Now there’s confidence in your product! 
I have to point out that nearly all of our previous stays at Premiere Inn have been satisfactory, apart from Restaurant, but that’s another tale. 
The scales have fallen from my eyes now.
So, if you can, go early before the staff go home, otherwise you are stuck with your issue.

Take your money and give poor service

Great stop off point that’s close to the city centre. Very friendly staff that accommodated us very well. Clean and reasonably priced rooms too. Got there before check in time so went into the restaurant next door for a drink. Also very helpful staff

Good stop

Used this hotel while here for a family gathering, room are great, smelt very clean and well presented.  Also felt nice and warm when entering on a cold night. The team on the desk and those we came into contact with were all so friendly and polite

Silent nights sleep

Decided to get away for the night, so crossed the country to Carlisle as we haven't been for a while.
Firstly I upgraded the room for I think under £10, for that we got a fridge, A/C, better shower, toiletries, bigger TV ( I think) the room looked new, carpet etc, worth every penny in my eyes.
Anyway typical PI, nice friendly reception, room clean, towel nice , think smd soft.
Bed comfy as usual, but just a king-size, none of the two singles puched together malarky, much nicer for couples 😜 
We booked the breakfast deal, nice tasty and freshly prepared fayre, we were down early so the waitress took our order rather than serve yourself buffet affair, which started as we finished, couldn't fault the place😁.
Well done premier Inn 👍

Just Upgrade you won't be disappointed!

Fab stay again with Premier Inn. This was my second visit to the Premier Inn Central at Carlisle and it was as great as the first time. Staff on reception were so friendly, my room was spotless and I had a great nights sleep ready for my early morning trip the next day. No issues, would recommend. 

Great stay! 

Good location for starting the Hadrians Wall pathway walk.
Making a group booking with Premier Inn was a total nightmare - not easy to do, no one to actually talk with on the phone, email support really slow. No dedication to group bookings - shame as i was a really nice stay overall.


Recent group stay

Recommended to try stopping here for breakfast on route to Newcastle . So glad we did. Great price for unlimited. I had continental husband cooked. Range on buffet which was fresh and constantly checked and refreshed. No one waited for anything . Quality was great. The continental had good selection again fresh and always plenty. We needed some help and the staff were really helpful. The place was busy and yet staff kept tables clean and prepped as soon as they were free. We look forward to this being our regular stop. In fact we have told all the family to use it. Not to mention price was amazing . 
Shout out to the staff on morning of the 11/9 they were proffesional helpful friendly and very hard working

Stopped for breakfast

The Premier Inn Carlisle Central is a good basic hotel.  The rooms were clean and the staff friendly.  The hotel doesn't have a/c so it can get warm in the summer, but some of the rooms had fans. The free wi fi was a bit slow but supported basic functions.  No real issues, it's a basic hotel, but a good one.  We ate at the restaurant which was fine, but nothing too special.  

Good basic hotel

I know this is the usual setup for hotels like this but the restaurant was not the best. A fly came and sat on the table next to us. And glancing at the floor it looked as though it wasn’t hoovered for some time. Got up and left.

Premier Inn Carlisle Central

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