Name: 5 Mountains Lodge
Address: Bains Kloof Road Wellington Western Cape, Paarl, Paarl, Paarl, 7655, South Africa
Rating: 9

Air conditioning

Smoking areas

Smoke-free property

Heating

Garden

Terrace

General

Bridal suite

Non-smoking rooms

Room service

Rooms

Accessibility features

Accessibility

Ironing

Laundry

Safe-deposit box

Services and amenities

Bottled water (at extra charge)

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

English

Languages Spoken

Barbecue grill(s)

Recreation

Parking

Swimming pool

Spa tub

Outdoor pool

Beach facilities

Beach/pool towels

Pool and beach

Meeting and presentation facilities

Business

Sauna

Beauty and wellness

Pets allowed

Pets

Location

At the hotel

Cape Town International Airport

5 Mountains Lodge

Paarl

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I recently visited Five Mountains Spa in Wellington (on the website, a 4-star SA tourism destination) with high hopes for a rejuvenating half-day spa treatment.  Unfortunately, my experience left much to be desired. From the moment I walked in, the atmosphere was far from welcoming. Our appointment was for 9:00, and when we arrived, the receptionist insisted they called me and changed it to 10:00 – for one, I don’t have an answering service on my phone, and the confirmation via email only stated I needed to pay a deposit.  So, we sat there, waiting for an hour.  Retrospectively I should have got in my car and gone… nevertheless… The reception needed more warmth and professionalism, setting a disappointing tone for the rest of my visit.  There was no service, and I had to walk around asking for a glass of water (which I had to buy).  Furthermore, there were no proper towels nor a proper bathroom – no hairdryers, only an old  dirty toilet with a small mirror and toilet paper instead of tissues.  
One of the most concerning aspects was the need for proper protocols for spa treatments. There seemed to be no structured approach or attention to detail during the sessions, leaving me uncertain and uncomfortable. No question was asked about health conditions, preferences, or medical history. That is concerning.  The absence of basic amenities like water only added to the frustration, especially when I experienced a hay fever attack and was offered toilet paper due to the unusual scents in the room.  I am also unsure if the therapists were properly qualified, as the one who worked on my daughter clearly needed to learn about pressure points or proper massages and more than once hurt her.  
We had breakfast in an extremely smelly (smell like smoke) dining room with noises from the kitchen – waiting 45 minutes for our food.
The condition of the bathrooms (no bathroom – only a toilet with a small basin) was another let-down. Not only were they unacceptable in terms of cleanliness, but inadequate space for changing made the experience even more uncomfortable. It's disheartening to pay for a spa treatment and encounter such subpar facilities.  The spa bath (outside) was dirty – the floors were not clean, and the blinds were broken.  We decided to skip the steam room as we did not trust the hygiene nor took a shower afterwards as the shower curtain (plastic) smelled sour.
Furthermore, the quality of the services fell far below expectations. My daughter's pedicure left much to be desired, resembling the work of a child with crayons rather than a professional treatment. Additionally, the absence of pampering elements and the continuous repetition of a single song by Chris De Burgh added to the lack of tranquillity and relaxation.
Overall, the experience was far from what I anticipated. The cold, noisy environment, the lack of pampering and the exorbitant prices made it clear that [five mountains falls short of providing the premium spa experience it advertises. I sincerely hope that the management takes these criticisms constructively and implements necessary changes to enhance the quality of service for future patrons.  I am angry because I did not properly check the reviews and only went on the website. I saw other people with the same terrible experience – usually, I notice poor reviews.  This time, I did not.   It is money wasted and a terrible terrible disappointment.  I will not recommend this place to anybody.

Disheartened Experience at five mountains spa in Wellington

Darlings, it was supposed to be a lush retreat at the 5 Mountains Lodge & Spa, a toast to Mother Earth herself. Alas, what unfolded was a tragicomedy of errors, sweetie. Imagine us, parched and wilting in the sun's cruel gaze, awaiting the reluctant gates to part. Our sanctuary? A cabin of deceptive charm, betraying us with a garden of wasps, each sting an accusation against relaxation.

The pool, a mirage of reprieve, was but an aquatic graveyard to nature's debris. And as night fell, our dreams were pillaged by the unyielding assault of infernal pillows and vampiric mosquitoes. No spritz of repellent in sight, darling!

The boudoir, a furnace set to Dante's favorite temperature, with beds rivaling the unforgiving nature of stone. And the pièce de résistance? A hostess, not the warm vintage we expected, but rather a chilling blanc de no hospitality. As the morn did break, our presence at breakfast was dismissed with a breezy, "No time for you, darlings."

By some stroke of mercy, breakfast did eventually grace our presence. And it was... acceptable, a lukewarm consolation for a night of vampiric warfare. Our expulsion from this 'Garden of Eden' was hastened, a forced exodus before the eggs had even said hello. Absolutely outrageous, but not fabulous.

Absolutely outrageous, but not fabulous

Unfortunately, this was not the anniversary night away we were hoping for. 
Although the room was really nice and was clean, the hot tub had water in it which had a dirty film on top. 
We were not able to have a couples massage at the spa as only 1 therapist was available on the Sunday morning we wanted to book for. And the communication around our attempts to book for a massage was poor.
The wifi wasn't working and there was a reluctance to attempt to get that fixed, even when we asked, so we did without that too. 
For the price we paid, we expected better service. 


A disappointing experience

My wife and I were somewhat disappointed with the venue in that the pictures and descriptions on the Lodge's website and reality did not quite match up.  Overall, the establishment is quite mediocre, which makes the daily rate rather excessive.  The meals that we had there were freshly prepared and not unpleasant to eat, but can hardly be described as "cuisine".  We were without electricity and water on two occasions during our two night stay and the steam room did not work.  Although the electricity and water situation could probably not have been helped by the owner, some token of apology (such as a free breakfast or just a bottle of wine) would have gone a long way. 

Getaway

This is a perfect quick stop over accommodation en route to your destination. It is clean and comfortable. 
In my opinion it is a good, basic 3 star facility but definitely not a four star establishment. 
The establishment has good potential but feels a neglected.

Good quick stop over Accomodation

we booked two cottages for a weekend in June 2023, the hot tubs were fired up before we even arrived and Rowan the duty manager was so welcoming and friendly from the start of our stay. The cottages were cozy and warm inspite of the winter cold. The mattress on the master bed with amazingly comfortable and the beverage tray with teas and coffee was most welcome. We ordered 2 braai packs and a weber braai for our first evening, there was more than enough for a party of 5 - we brought our own beers and wine but saw that wine was available for sale too. Had a delightful full english breakfast on the Sunday morning before we left, nothing was too much trouble for the staff.

Outstanding and friendly service

Awesome break away from the busy city.
The serene setting assisted in giving it a peaceful vibe. The pool was great but the Jacuzzi was awesome as well as the Spa facilities. The host Rowan was great, and very hospitable. I would definitely return..

Country/ Mountain getaway

We decided to enjoy our anniversary weekend at 5 Mountains Lodge & Spa. Upon arrival we were greeted my the lodge manager Rowen who was warm in welcoming us. Our whole stay we were treated like the only couple on the lodge by Rowen and his team, making us feel so much at home. We thoroughly enjoyed our stay and even more so,  the couples massage we booked was amazing. A wonderful romantic breakaway at 5 Mountains Lodge & Spa that I will
highly recommend. Thank you Rowen and team. See you soon. 

Anniversary weekend stay

Rowan went out of his way to make our stay as enjoyable as possible (Nog ys asb Rowan LOL)
He was friendly, professional with a personal touch
Lunch was superb with all the ingredients fresh and tasty
Next time will be a longer stay as we did not have time to make use of the spa facilities 



What a Gem

5 Mountains Lodge, just remember this name for the Best Lodge in Wellington. Rowan, our Dear Rowan you and your staff were so professional, friendly and helpful. Thank you for making our Stay Special!!

5 Mountains Lodge

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment