Name: Yufuin Sumika
Address: 2059-3 Yufuincho Kawakami, Hiji, Hiji, Hiji, 879-5102, Japan
Rating: 5

Smoke-free property

Reception desk

General

Breakfast

Meals

Free parking

Parking

Pets Not Allowed

Pets

Location

At the guest house

Oita Airport

Yufuin Sumika

Hiji

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

勝手にお客さんの予約をキャンセルする最悪の旅館です。
予約したらパスポート番号、住所など細かい個人情報を伝わないと、予約は取消されると言われました。日本に長年滞在して、宿泊前にパスポートを確認することは初耳です。

預約之後旅館會要求你提供詳細的個人資料和護照號碼，如果你不懂日文或不遵從旅館的要求或沒有馬上回信的話會被直接取消預約。旅館的態度非常不友善，會不斷威脅要取消你的預約！

If you cannot speak Japanese well, and you don't let them know your detail personal information, your reservation will be canceled. And if you don't reply the mail immediately it will be same.

態度が悪い

We stayed in one of the Okunoin villas, which had a very large open-air rotemburo bath and garden. The rooms were nice and clean, with good beds, and we had a good view of Mt. Yufudake.
The meals were delicious, with a much larger cut of steak (good local beef) than I expect at a ryokan, and the live piano during the meal was relaxing and pleasant.
Ignore the one-star reviews from people who didn't actually stay here; just be careful to read the instructions when making your reservation and you'll have a great stay.

Spacious room and garden, private bath, and great food

Sumika is an incredibly well maintained onsen in Yufuin! The spaces are beautiful and we stayed in a private villa (called Oku no in) a short walk from the main building that had a private bath attached to the room. Everything is brand new and gorgeous and the staff were very kind and welcoming. 

I’ve read the bad reviews on this page and here are my two cents after having actually stayed here- all of the bad reviews are written by people who got their reservations cancelled on by the staff for various reasons and therefore never actually stayed here. The staff are very serious about not having ANY smokers stay in their new space (understandable) and also in true Japanese style, require someone to speak Japanese so they are not welcoming to tourists (again, this is their space so I think they’re entitled to dictate these requests). 

I understand the frustration and shock of dealing with such choosy staff, but that’s only because they aren’t all about bringing money in. They want all of their guests to have the best experience in the best space and not be bothered by loud groups or smokers, so they are picky about who they accept. 

Just be respectful and don’t expect to get your reservation accepted if no one in your party speaks Japanese. It’ll be very hard to communicate with the staff otherwise anyway! 

All in all, I couldn’t ask for more from the great food or relaxing experience in Sumika! 

I actually stayed here (unlike all the ppl who left bad reviews) and it’s FANTASTIC! 

The hotel will cancel your reservation for no reason!!!
I booked this hotel via Rakuten Travel which is a well known and credible website in Japan. I used this website to book hotels in Japan for years! This is my first time to encounter this situation.
I got an email from the hotel next day morning, simply saying that they've cancelled my reservation because the rooms can only be booked in person and they could not reach me by mobile (which I left in my Rakuten membership account years ago.)
When I book the hotel, I'm 100% sure I provided my mobile phone number that I am currently using, but they didn't contact me via the current phone number I provided.

I replied their email and tried to explain I DID make that reservation "IN PERSON" and since I no longer live in Japan, I don't use that old mobile phone anymore.  I also said that I'm surprised that they cancelled my reservation without trying contact me by email. I asked them if I could make a reservation again? 

Then, the hotel just replied to me in one line: We know you've provided your email address and we cancelled your reservation after informed you by eamil.

That's all!!!

They didn't even let me know if I can re-book the hotel. Such an arrogant hotel, never ever seen such a thing like this in my life before!

長年楽天トラベルを利用してますが、はじめてこんなことに遭いました。
楽天で予約した翌日朝、ホテルからEメールが届きました。
「代理予約不可、連絡不可の為、ご予約はお取消しさせて頂きます。注意事項等を改めてご確認下さい。」と書いてあった。

すごくショックだった！
確かに私本人が泊まりしたいのに、確かに私本人が予約したのに、今使っている携帯番号もちゃんと書いてあったのに...
メールのやりとりも一切なし、一方的にキャンセルされた。

そのメールを見たら、私が早速返事しました。

代理予約ではなくて、本当に私本人の予約です。
それから、もう日本に住んでいないため、何年前楽天で登録した携帯番号も使っていませんが、予約する時、ちゃんと今使っている携帯番号を書いてあるはずです。その電話で連絡してください。すみかさんがEメールで連絡せず、直接キャンセルなって、本当にショックです...などなどのことを説明しました。
最後に、もう一度予約することができますかと聞きました。

偉い偉い由布院温泉すみかからのご返事はこの一行だけ：
貴方様からの本メールにも記載されていますが、、2018-03-01にEメールでご連絡の後、キャンセルさせて頂きました。

私は日本時間3/1午前零時半ぐらい楽天トラベルで予約しました。
すみかは3/1午前十時半ぐらいメールが届き、十一時ぐらい予約をキャンセルされました。

それは何の連絡？ダダのキャンセルのお知らせだけなんじゃない？
それに、ただの半日だけでお客の予約をキャンされたなんて、本当にちゃんと連絡したい気持ちが全然感じられません！

キャンセル理由を説明してくれますか？と私返事しましたが、一切返事が返ってきません.............

対応が信じられないくらい最悪です！

第一次在網上寫負評，但我真的覺得這旅館太過惡劣了。因為日本樂天旅遊網站的機制是必須要入住過後才能寫評價（難怪他們可以保有那麼高評價）我找不到申訴管道，只能在這裡留言，希望大家注意。我不知道他們是否排拒外國人入住，我真希望他們一開始就註明不接受外國人才不會浪費彼此的時間。他的訂房規則只曖昧寫著外國人若是不能充分理解旅館規則他們會把預定取消。我曾在日本住過一陣子，日文溝通絕對不成問題。日本樂天旅遊網站也是我長年使用的訂房網站，第一次遇到這種事．．．

因為看它們在樂天的評價不錯就預訂了，隔天一早卻收到他們的取消信說：因為不可以幫人代訂、還有電話聯絡不到所以取消了我的預定。

我覺得非常吃驚，這是什麼理由？因為我的確是本人要入住，而且預定時我也留有我現在使用的手機，他們沒有連絡我現在用的手機，反而只打了我許多年前申請樂天帳號時留的日本手機。

想說是否有什麼誤會，趕緊回信給他們表明真的是我本人要入住，還有他們聯絡的手機是我註冊樂天帳號之初填寫的手機，現在不住在日本已經沒在用那支手機了。
順便又再留了一次我現在使用的手機給他們，問他們是否還能再預定？
內文我提到了我覺得很不可思議他們居然沒嘗試用email聯絡我，就直接取消了我的預定。
結果，收到他們的回信，只有短短一行：沒錯，你有登記email信箱，但我們也是在email跟你聯絡過後才取消你的預定的。

什麼跟什麼．．．這算聯絡嗎？email內容只有「我取消了你的預訂」這叫做聯絡？
查了一下紀錄，我是在日本時間3/1 凌晨12:30左右訂房的，他們當天早上10:30左右寄email告知他們取消了我的預定，樂天系統取消時間大約是11:00多左右。不到一個小時就取消叫做什麼先聯絡過後才取消？呵～而且哪間旅館會在隔天一早不到半天的時間內就說因為聯絡不到所以取消客人的訂房？

真的很生氣，覺得他們是有意的篩選客人，他們爽接誰就接誰。姿態之高傲得不可思議！因為發生這種事才搜了一下這間旅館，發現不是第一次發生這種情形。樂天系統的評價簡直詐欺．．．根本無法反映這間旅館有多惡劣。然後我覺得基本上若你是外國人根本不用嘗試預定這間旅館，只是浪費時間還有找氣受而已，因為它們大概在看到你名字的同時就會決定刷掉你了。

Don't waste your time to book this hotel if you're not a Japanese.

Yufuin is one of the most famous hot spring town in Kyusyu in Japan, a bit far west from Tokyo. I definitely believe that Sumika is one of the best small size hotels since I have stayed in my life.  Price per room per person is around 250 dollars.  It is technically meaningless in ecominics theory but Sumika would have been able to charge 3 or 4 times if it had been located in Hakone or other areas where you can come within 2 hours from Tokyo.  You may really and truly enjoy private bath equipped with each room.  Hot water, good for your helth, flows 24 hours.  Bath located outside of the room is quite spacy.  It relaxes you without question.  Furtehr, food is perfectly delitious not only for Japanese  but also for foreigners who are willing to try local Japanese cuisine.

Yufuin Sumika

Main amenities of the guest house

Location

Available rooms

Location

Description of the guest house

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment