Name: BB Serendy
Address: Via Eugenio Montale 22 Unico Edificio,Via Eugenio Montale, Gallipoli, Gallipoli, Gallipoli, 73014, Italy
Rating: 7

Air conditioning

Smoking areas

Smoke-free property

Heating

Garden

Terrace

General

Non-smoking rooms

Fridge

Family room

Shower/Bathtub

Wardrobe/Closet

Mosquito net

Rooms

Dry-cleaning

Services and amenities

Breakfast

Breakfast in the room

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer services

Transfer

Bike rental

Recreation

Free Parking on Premises

Parking

Family/Kid Friendly

Kids

Pets allowed

Pets

Location

At the hotel

Baia Verde Beach

BB Serendy

Gallipoli

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The communication during reservation was very friendly, a lady named Gentiana confirmed our reservation and we payed upfront.
Upon arrival in Lecce in the evening, nobody was at home. When we called Gentiana she told us, there is no reservation. Refering to her own mail-conversation she then promised to check and call us back in 5 minutes.. she finally sent us information via WhatsApp after 90 minutes, while we were waiting in the street in front of the building trying to call her 30 times. Now she told us the appartement has a technical problem and she would offer us rooms in a place called "Harmony2". Since Lecce was completely booked up and it was late, we had no other choice than agreeing to her solution. Following some taxi-driver that she sent to the other side of the city, we ended up in a private home under construction. Sparsely furnished rooms with hostel-quality beds were waiting for us. The bathroom did have no hot water because it was not yet connected.... breakfast was absent too, although we paid for I t... no excuse for any inconvenience..
The rooms had nothing to do with the description in the net and definitely nothing with the rooms we booked and paid for.
For us it is clear: Gentiana was not telling the truth.

BB Serendy

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment