Name: MPM Hotel Mursalitsa
Address: Mursalitsa Hotel, Pamporovo, Pamporovo, Pamporovo, 4870, Bulgaria
Rating: 7

24-hour reception

Elevator/lift

Smoke-free property

Ticket assistance

Garden

Terrace

Express check-in

General

Laundry

Dry-cleaning

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Barbecue grill(s)

Billiards

Picnic area

Barbeque

Recreation

Free parking

Parking

Meeting and presentation facilities

Conference Hall

Business

Fitness facilities

Sports

Steam room

Sauna

Beauty and wellness

Pets Not Allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Studenets II Ski Lift

Studenets III Ski Lift

MPM Hotel Mursalitsa

Pamporovo

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The hotel is newly refreshed and is clean and cozy. We were for a week with the whole family and experienced and perfect holiday.
The location is good for skiers and also for those who prefer just to take a short walk in the woods.
We liked the buffet: simple but delicious and always with fresh fruit and salads which is the most important for us. Relax center is nice and clean. Three saunas and a steam bath available through out the whole day. The pool is small but very convenient.
Special thanks to the bellboy and the lobby bar bar tender always willing to give you a helping hand.
We will recommend this place.

Warm and cozy! Helpful and nice staff.

Nice atmosphere and architecture. Our room was very spacious , bright and clean. We were there for skiing , so the location I would say is quite good. 
There is a free parking in front of the hotel. The Service was very good. The Restaurant was spacious and nice as well - breakfast and dines were good. The SPA was also very nice. I would definitely go back :)

Very nice hotel

The hotel is located far from the lifts, no shops or restaurants around in the middle of the forest on a steep hill.
It is an apartment hotel built obviously for sale as the cheapest possible materials are used. The apartment was unnecessary big but empty and totally not cosy with a small tv fora huge room. The kitchen is useless except for having a sink in the living room and a couple of glasses.
The minibar was half empty and the garbage was not thrown from previous guests when we checked in.
Very bad maintenance - not all lights were working, the tap in the bathroom was broken.
The spa centre has a small very dark swimming pool under a low ceiling. Very unpleasant atmosphere to relax. Water was cold and dirty. The floor was poured with water all the time so children even fell often.
It has 3 saunas and 1 steam bath which were fine - hot enough and clean but the room space in front of them to relax is extremely small with only 2 stone benches and 2 showers and again the floor was flooded with water. 
The restaurant is not bad although in the basement - it only had enough working lights to be bright. But the food at buffet breakfast and dinner was disaster - 
 served in big plates - they even saved on buying Bain maries to keep it warm or cold. There was only 1 for the hot food. Everything else was thrown in some big platters with spoons - very bad impression and look of the food. Quality of food was the lowest possible on the market. At least you can have some eggs at breakfast.
Lobby is small and very dark with a fireplace and a barr. There's a billiars table and when it's crowded with kids they run all over so it's impossible to enjoy a drink. 
Reception service was fine / both girls were very polite and smiling. 
Big parking in front free of charge.
Overall I can say this is really poorly managed hotel. Better stay away from it.

Mediocre hotel

First of all I haven't visited this hotel(yet) but I'm definitely not planning to go there after the poor customer service. I made a booking through booking.com and a few days after the website said that the hotel is no longer taking bookings through there. So I emailed the hotel to check if everything is OK with my booking. I received an email from the hotel stating that I have to cancel my booking as the owner of the hotel has changed (so what??) and I can re book after under new conditions.
I emailed back asking why I have to cancel my booking and if new conditions means I will have to pay back for the same thing...never got a response.

The hotel is now, again, taking bookings through booking.com..and guess what...our room costs double the price of our first booking for the exact same dates!!! I never cancelled my booking as I never got an explanation so currently i'm not sure whether my booking is valid and, if yes, then at what price??? Also, do not bother emailing booking.com either. After two emails, I never heard a word from them. I'm very disappointed before even visiting the hotel.

Forced to cancel my booking

Well, the front-desk excuses start immediately when we arrive. First our magnetic card to open our hotel room doesn't work. Front-desk told us that it broke yesterday. When we go to the spa center the pool was not warm enough and the help there told us that the pool heater broke up yesterday. Our room was pretty big, but some of the lamps doesn't work. All the TVs were turned off from switch cable and the antenna TV was disabled. We had to switch/turn/plug them on all by ourselves if we wanted to watch some TV.On dinner we wanted to order some pizza, but the server told us that the over broke yesterday.So ... I think this hotel must be called "Yesterday"

Bad food, bad service, no internet, the swiming pool is cold. The hotel is very noisy, the location of the hotel is good and close to the ski slopes. Тhey wanted to pay for a service we did not use!!!

MPM Hotel Mursalitsa

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Services and amenities

Meals

Internet

Tourist services

Recreation

Parking

Business

Sports

Beauty and wellness

Pets

Health and Safety Measures

Policies

Check-in terms and conditions

Paid on the spot

Payment