Name: Kenpas Hotel
Address: 011 Xuan Vien Sapa,Xuan Vien, Sapa, Sapa, Sapa, 00, Vietnam
Rating: 6

Shopping on site

24-hour reception

Currency exchange

Smoke-free property

Ticket assistance

Gift shop

General

Non-smoking rooms

Room service

Rooms

Ironing

Laundry

Services and amenities

Free Wi-Fi

Internet

Transfer services

Transfer

English

Languages Spoken

Tour assistance

Tourist services

Sun Deck

Recreation

No parking

Parking

Pets Not Allowed

Pets

Location

At the hotel

Kenpas Hotel

Sapa

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We stayed 4 nights here, also known as the Thinh Hostel. The first night the WiFi did not work, so the owner said he would move us the next day. The second night in the new room, 1 electric blanket did not work properly. We swapped it with another but it still would not get warm. That night I heard scuttling sounds like rats or mice and found droppings in the bathroom, along the shelf where the toothbrushes are kept and on the floor in the morning. The next day, I was having a shower and looked up, and saw a huge mouse scuttling out of the mesh vent in the bathroom! On the final evening, I asked the manager if we could have breakfast early at 6:30 or 6:45am (it usually starts at 7am) as we were getting a 10 hour train back to Hanoi the next morning. The manager rudely stated no. Not an explanation or any lee way, just no. The breakfast itself was only 2 eggs and a baguette or instant noodles. As breakfast was included in the price of the room, and as we were not receiving it, plus the WiFi issue, blanket and the rodents, we wanted to negotiate a minor deduction in price as compensation. The manager was asleep and had to be woken up and on hearing our offer began to shout and point in my partners face. Things began to get heated and he started pushing and shoving my partner and swearing with his middle finger in his face. I was sat at one of the tables and as I got up he began shoving me, swearing in my face and tried to grab the rucksack I was holding, perhaps to throw it outside I don't know. At this point we decided to leave as he clearly seemed unstable and potentially dangerous. Please do not stay at this hotel, I would not wish this frightening experience on anyone. 

Shoved, sworn at, cheated.

Worst experience I've had at a hotel/hostel through my trip across south east asia. The room had a terrible, wet, moldy smell to it. Room floor was wet and I found a former customer's used eye contacts on the bed so clearly room was not cleaned. We asked the man working there about renting bikes to ride to Mu Cang Chai. He told us they'd be ready for us at 7am the next morning which was when we wanted to leave. Well, the next morning bikes were not there and we had to wake the man up so he could call for the bikes. All in all, really awful experience. Also wifi wasn't working and when I asked him if he could get it working he said it is working then walked away. Very rude. Although this hotel is cheap and in a good location, I would pay a few extra dollars for a cleaned room and better service.

Dirty, smelly room. Terrible service.

The room had some kind of gingsen smell when we entered. The bed is ok. We had the nice view to the square and the church, however, it was very noisy since there was no sound-proof windows. Good for a low budged trip

So so


At first glance the room looked clean and the beds comfortable. Once checked in we noticed a foul smell in the room and a lot of filth on curtains and fan.
If the manager's not in the store/entrance, the hotel door is chained. We found ourselves locked out and locked in in one day. Being locked in is no fun at all. There's no doorbell and you have to call him to his phone.
For the price I'm sure there are better alternatives.

There are better hotels for the same price

This is the worst hotel ever. when we first got the room it was so smelly that he suggested us to open the window and turn the fan on so that it could get better. Couple hours later, i realized the smell was from the corner of the room. There were some kind of urine all over. I just could not remember what type of animal that leave those messes. Then i decided to clean them off myself because i thought it was not that bad. Well, i was wrong. My friend got downstair to complain about that. He came upstair with a mop and a broom, saw me cleaning he asked if i needed them. Seriously??? He should be the one to clean it. I also saw a huge white ball which i believed was spider or some kind of insect egg (i wasnt so sure, he said it was candy :)) i had to take the bed sheet off because it wasnt look so cleaned. At night, there was a cricket inside the closet singing his annoying song all night long :) 
My friends didnt want to change room or hotel and we were so tired, i had to sleep without breathing (just kidding, i slept with head covered). In the next morning we spotted a huge cockroach (i took a pic). The staffs were ok accept for that one guy i believed was the owner also the cleaner (terrible job). He was so unfriendly and rude. He should learn how to talk to others with his voice down not yelling. There were so many other details but i'm too lazy to write. My best advise is to stay away from this horrible hotel. Hope you have a fun trip in Sapa. (Exuce for my English :")

Kenpas Hotel

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