Name: Anh Nhung Guesthouse
Address: Cam Nam, Hoi An, HOI AN, Vietnam, Hoi An, Hoi An, Hoi An, Vietnam
Rating: 6

Air conditioning

24-hour reception

Currency exchange

Smoke-free property

Terrace

Private check-in/check-out

General

Non-smoking rooms

Room service

Family room

Rooms

Ironing

Laundry

Luggage storage

Services and amenities

Breakfast

Breakfast in the room

Common kitchen

Meals

Free Wi-Fi

Internet

Airport transportation

Car rental

Transfer services

Transfer

English

Languages Spoken

Tour assistance

Tourist services

Free bicycle rental

Barbecue grill(s)

Sun Deck

Recreation

Parking

Garage

Massage

Beauty and wellness

Family/Kid Friendly

Kids

Location

At the hotel

Da Nang International Airport

Anh Nhung Guesthouse

Hoi An

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

My family, including my 6 month old son arranged to stay here, and also arranged a hotel shuttle with the guesthouse. We arrived in the country to find they had cancelled the booking with no warning. They left us stranded in Vietnam with a baby. They initially said they were now full and that we can not stay, with no explanation. They then said we could go the next day. They didn’t offer to help with finding us anywhere else for that night, just advised us they were fully booked. We made our booking three months prior in December. 

During later communication via booking.com, through which our booking is still very much confirmed, they tried to claim they told us 10 Days ago, then it was a month ago that they told us. The only correspondence we received was an email to ask if we wanted to cancel. If not, then to not do anything and our booking would remain as confirmed. I guess now we foolishly believed the email. But in reality this meant it is cancelled. Later, they advised that a guest stayed longer, which is why they cancelled our booking. I do not feel this is acceptable. Surely you would say “no, sorry we are fully booked” instead of cancelling on a future guest? And especially without actually informing them of it, knowing they are travelling with a baby. 

So much planning went into choosing the best place for us to stay with our baby. We thought this was it but we are sadly mistaken. 

I would advise others not to choose to stay here. If you make a booking, there is no guarantee that you will get to keep it. And you will not be informed prior to arriving in the country. 

We were not offered any assistance in finding somewhere else. We had to do this whilst standing outside the airport using the airport wifi with our baby. 

We wasted 3 hours of our holiday trying to communicate with the guesthouse to try and understand the situation. Passers by were trying to help given we had such a young baby with us. 

It isn’t really about the money, but it has cost us more to stay elsewhere and will continue to cost us more given the different facilities at the new place we have found to stay at. 

If we had notice then we could have booked somewhere equally as suitable to meet our needs as many people in Vietnam told us there are plenty of guest houses to stay at. I would avoid this one like the plague. 

Terrible, Let down

The family who runs this guesthouse are lovely and friendly! They kindly accommodated our request to change the booking without charging us any fees. Breakfast that was provided was wonderful. Sad that we only stayed here for one night, would really love to stay at this guesthouse longer!

The guest house is about 15-20 minutes bike to town (or 5-10 minutes by motorbike) but that was what made our trip in Hoi An memorable. The bike ride there was enjoyable - we passed by the locals' homes, children playing at the roadside and so on.

Oh and bike rental is free at this guesthouse! You can arrange a taxi to your onward destination here at a very reasonable price!

Anh Nhung Guesthouse

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Payment