Name: Red Lion Hotel High Point
Address: 135 South Main Street, High Point, High Point, High Point, NC 27260, United States of America
Rating: 6

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Heating

Newspapers

General

Non-smoking rooms

Room service

Family room

Cable TV

Hairdryer

Shower/Bathtub

Rooms

Accessibility features

Accessibility

Iron and board

Laundry

Dry-cleaning

Luggage storage

Telephone

Iron

Services and amenities

Diet menu (on request)

Restaurant (buffet style)

Snack bar

Vending machine

Bottled water

Meals

Internet access

Internet

Parking

Garage

Swimming pool

Beach/pool towels

Pool and beach

Business center

Fax and copy machine

Meeting and presentation facilities

Business

Fitness facilities

Sports

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Extra decontamination measures

Health and Safety Measures

World's Largest Chest of Drawers

Wake Forest Baptist Health High Point Medical Center

Cornerstone Health Care

Piedmont Triad International Airport

Smith-Reynolds Airport

Red Lion Hotel High Point

High Point

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

After reading some poor reviews on this 60 year old hotel, I took a chance.  February is their off season for furniture buyers, so the reduced rate enticed me.  I was pleased with  the lobby, and my room was clean.  Updates have been completed here, and it may not be the new Marriott many people wish to have, but its overall a good value.  Save some money...stay at the Red Lion Hotel.

Good Value

We were staying for an event and this was the host hotel otherwise I would not have stayed based on earlier reviews. I have to say that check in was smooth and the desk staff courteous. However, there are not enough luggage carts or bell service at this hotel so I had to make multiple trips down to the car and back which leads to the first issue...the 2 elevators are painfully slow and within hours of our arrival one of them was broken and we had to start using the service elevator. It was never repaired while we were there. We were actually told by one of the maintenance guys that it was beyond repair. 
I was worried about our room(210)based on prior reviews and how filthy the 2nd floor hallways were but was pleasantly surprised to find our room very clean although a little dated but that I can deal with. Trust me, I checked everything in there including, drawers, behind doors, under sheets and even lifted the mattress. Thursday night went with no issue. Woke up to a little warm room on Friday but it was rainy and very cold out but once the sun came out it began to really heat up. No sleep Fri night due to room temp and by Saturday morning it was a sauna. The hallways were much cooler but due to the strong marijuana smell in the hallway opening the door to get cool air wasnt an option. Maintenance came and said it was fixed but to give it about an hour to cool the room. An hour and a half later I called again and someone else came up. He said he was going to have to check the system and opened our window and put a fan in it. The window was off track and he had a difficult time opening it so when it came time for me to leave the room, I couldnt close it. Since we were on the second floor and there was a roof outside our window I was afraid someone could
 access our room from a neighboring room, I asked the desk to send maintenance to close it. That was a 130pm. When I returned at 6pm it was still standing wide open. I ran into the maint guy in hallway and he immediately closed it and apologized. The air was still not fixed in our room. The front desk offered to move us but we had so much stuff and would be leaving the next morning so I didn't want to pack up everything so they agreed to putting us in another room to sleep where it would be cooler (214). She sent someone to check and make sure AC was working properly and we were told it was. We had an event to attend and when we arrived back to the hotel around 1130 the air wasnt even on on the new room so I have no idea how they knew it was working properly. There was also a party going on beside my friends room at the opposite end of the hallway. They had at least 2 rooms, possibly 3 and they were spilling out into the hallway, loud music, boisterous and obviously smoking marijuana by the odor. We were going out to get food and she asked the 3rd shift front desk clerk to handle it before we got back. Once we got back he stated that he had been upstairs and there was "no smell and no party". He also stated that he didnt check them in and he couldnt kick them out. There was still a party and they were still smoking but it was apparent that the desk clerk had no desire to deal with it (probably their friend if I had to guess. If not, explain to me why he would allow this to continue).
We stayed in room 214 and hoped that it would cool down but it did not and the bathroom sink constantly dripped. 
When I checked out and mentioned the AC along with the other issues she apologized and said "did no one explain our AC system to you?" She stated that "there is a chiller system for the entire hotel and that either the heat can be on or the air but not both" and "sorry". I'm not sure I believe this as the common areas were comfortable and the hallway to our room also comfortable. 
We also only recv'd housekeeping service on the first day. They did not even empty trash or replace towels after that. 
Ice machines broken on every floor. You had to take the super slow elevators to desk to get ice.
On another note, we had friends on the 6th floor that were woke up at 2am Saturday night/Sun morning because the smell of marijuana was so strong. The desk offered to move them...AT 2AM! Why should they be inconvenienced because someone was smoking illegally?! The solution, just like the solution to fix our AC...a box fan in an open window(which, by the way, doesnt have a screen, none of them do).
I had read reviews about rude staff and I have to say that aside from the night desk clerk I personally never encountered anyone rude but based all the issues this hotel has and they are the ones left to deal with it, I can certainly see how they would easily become snappy. We had a large group and multiple people had issues with AC and different things. I'm sure it just piles on and their hands are tied by the owners/managers.
I was told by the desk clerk that the hotel has been bought and that renovations would begin soon. I can only hope they are major renovations as this hotel has obviously not recv'd the routine maintenance that it desperately needs.



Never again

My family and I (me, my husband and our 3 little girls) visited this hotel for my daughter's birthday, mainly because it had an indoor pool. We were excited because we got a great deal on hotwire.  The lobby was beautiful..especially a large crystal chandelier they had hanging near the front. Front desk staff was friendly. We had a quick and easy check in. However, when we got to the room we noticed there was crumpled up paper in a desk drawer, tons of trash under both beds and mold in the bathroom. Our ice bucket was also nasty. Didnt want to say anything because Im not the type to try to get discounts like some others do.  Overall we had a great time in the pool and we were only staying one night so didnt worry too much about the room. Beds were comfortable. The worst part of the trip though was when we checked out and got down the road and one of our cards got declined when we tried to go eat.  I checked my account and realized they charged me $50 extra that I was not aware of and did not authorized.  We are on a tight budget so $50 missing was a big deal for us.  We planned on spending that money for our daughter's birthday.  I called the hotel and they informed me that there was an automatic charge for incidentals and that I would receive the money back after 3 to 5 business days. It would have been nice to know this before booking the room.  I was also told there was no manager on duty and no way to get in touch with them. Very disappointing trip because this added alot of stress on a day which was supposed to be special for our little girl.  Oh yeah and there is no A/C in the entire hotel.  We had to leave our window open which had no screen or child safety lock. We were on the 6th floor. The hotel did provide a fan.  And the breakfast is not complimentary.  I would not recommend this hotel.

If I hadn't got such a great deal to stay here, I would be very disappointed. The AC wasn't working in our room, and it was very hot. The room was very ordinary otherwise. No coffee maker in the room, I've stayed in some Budget Hotels / motels that had better rooms.

Fancy Lobby, Disappointing Room

Without a doubt, this is the nastiest hotel i have ever stayed in. The only reason it even gets a “terrible” rating above is because I had to select a rating.  It is worse than terrible.   The rooms have mold and our room didn’t have any hot water.  When the “technician” came to fix it, we had to leave the sink faucet running for 24 hours a day - no exaggeration- if we wanted in hot water in the sink or the shower.  It was set so it couldn’t even turn off if we wanted it to.  The best part though was the cloudy brown water that poured out of the shower on 2 of the 4 days we were there... hmm? Top it off with the steam/humidity that gets created by hot water running 24/7 in your room and you have an even bigger mold problem.  And you had better hope there is not a fire.  When the fire alarm went off in the middle of the night, the exit door to the stairwell could not be opened. 

No one seems to work at his hotel on a regular basis.  Our room did not get serviced at all on 2 different days. The front desk rarely answers the phone. 

There is not enough convenience in the location to even consider stepping foot on this horrific property again.  This place should be torn down.  I honestly do not know how it meets any city codes on cleanliness or safety.

Staying in a 3rd world country would have been better

I stayed for one night in Sept, the room was okay I paid cash $6 at check in for the parking but then was charged again on my credit card they ran for incidentals.

I called hotel was told I would get refund but still waiting

double charged for parking

This hotel is definitely not worth over $100 a day. Heck it was not worth the discounted rate! 1st room was not up to par. So I was switched to a less nastier room. Flat pillows, ice maker did not work on the floor I was on. Luggage cart was raggedy. Furniture in room was shabby. Had to go to front desk to get more bathroom tissue and facial tissue. Facial tissue had 1 in box.Only reason why 2 stars were given was due to J. at front desk gave great customer service. Will not re-book a stay there.

Not worth the money

We stayed at the red lion after spending the day at the zoo my girls live it, there was a sci-fi conference that weekend so they were excited since a lot of people dress in cartoon costumes, everyone at the front desk was really nice.

Birthday weekend

I attended a banquet event this past Saturday and was surprised by the condition of the women's bathroom.  The bathroom was so disgusting and was in need of cleaning with bleach, disinfection products or anything that would get waste matter off the floor, bathroom stalls and sink.  I had to go the the front desk and ask for someone to clean the bathroom.  After several attempts to get it cleaned up I gave up.  It  seem as if there was no one working, where were the managers of the hotel.  I saw one person in the banquet area and one at the desk.  Wow, what a disgusting place.

Yuck

Front desk very nice. Hotel dirty. Breakfast Buffett- Ran out of coffee, milk, no hot foods. Mold in room and hallways. Needs a major overhall and better top management.
Not prepared for large groups at all!

Red Lion Hotel High Point

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