Name: MainStay Suites
Address: 1819 West Lucas Street, Building B, Florence, Florence, Florence, 29501, United States of America
Rating: 0

Shopping on site

24-hour reception

Elevator/lift

Smoke-free property

General

Accessibility features

Wheelchair Accessible

Accessibility

Breakfast

Vending machine

Meals

Free Wi-Fi

Internet

Free parking

Parking

Seasonal outdoor swimming pool

Pool and beach

Business center

Business

Fitness facilities

Sports

Pets allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Florence Airport

MainStay Suites

Florence

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Check in lady was nice, said we had a pool view. The pool was only 1/3 full of green water.  We were moved to a room with parking lot view to see our car. The phone did not work. The TV did not work, no connection to a network. Front desk girl could not locate a manager or maintenance person to fix anything. We only stayed as the beds were new & comfortable, there was very little choice in the town. We did get on the adjacent hotel Wi-Fi to watch a movie on our laptop. The bath sink would not drain at all. The rooms are called suites with fridge, cooktop, small coffee pot. We went out to eat. But absolutely no utensils, cookware or dishes to accommodate anyone who panned for this.

Renovating & not ready to rent rooms  to guests.

This “hotel” is not somewhere my husband and I would normally stay but we’ve had a lot going on and didn’t check the rating and reviews beforehand. However, we were only staying one night and figured we’d “just deal with it”.  However, from check in, I knew this would not be “it”. And to be clear, I NEVER leave reviews, but this hotel definitely deserves one and I mean that it the most negative way possible. Do not stay here! Dirty, smelly standing water in the walkway outside, broken lock on the room door, dirty tub and toilet, brown water when we first turned on the shower, smoke detector hanging off the wall, odd odor in the room…but the worst is that they charged me twice for the stay. They charged the card that I gave them to use and also the card I have on file with Expedia that I used to book the room which I didn’t even have on me! When I called them about it they said I would get the money back in my account and of course they never did and had to dispute the charge on the card that’s on file with Expedia.  This is the worst hotel experience my husband have had in the whole 10 years we’ve been traveling together. DO NOT STAY HERE!!!!!!!  And if you have, please check your accounts!  This is definitely a “motel” and the pictures on here are very deceiving. STAY AT YOUR OWN RISK

DO NOT STAY HERE!! Matter of fact don’t use expedia!!! We drove 10 hours to see a nascar race when we got to the hotel to check in we were given a room with one bed when we paid for a room with 2 the staff are basically illiterate the room smelled like piss there were prostitutes and drug addicts in all of the rooms matter of fact while I was inside trying to get my money back some guy tried to assault my girlfriend the guy at the desk had his teenage daughter walking around the lobby in a very inappropriate “night gown”  there was a huge rancid puddle of standing water that looked like the bubonic plague was growing in it while I was demanding my money back there was a line of people waiting to do the same one guy said there was no toilet seat on his toilet as soon as we walked in the douche at the counter slammed his hand on a sign that said the tv’s didn’t work but hey I guess if you’re smoking crack or turning tricks you don’t need a tv anyway had to pay for another hotel because Expedia made me wait three days for my refund I got it on the drive home I could go on but PLEASE DO NOT STAY AT THIS ROACH MOTEL you’ll probably leave with bed bugs and hepatitis a b and c Expedia is terrible bet they don’t post this review oh but they gave me a 25$ credit for my next near death experience THANKS EXPEDIA!!

The room had not been cleaned.  The sheets had obviously not been changed, the toilet had not been sanitized.  The bathroom smelled slightly like urine, but you could visually see that the toilet bowl needed cleaning.  I complained and asked for a new room and they sent me back to the room and sent the cleaner to change the sheets.  I was too exhausted to haul myself to a different place, I had been driving all day and needed to get up early to drive more.  I slept a few hours on the changed sheets and then hit the road at 3am. I've stayed in a lot of cheap hotels, but never have I been offered a room where the sheets had not been changed. I think they said they had had a lot of guests the previous night, maybe they don't have the staff to clean all the rooms?  I made the reservation (and paid) in the morning though, I would've thought a room could've been cleaned and held for me. When I arrived at 9pm, they made me wait some time while they checked a completely new customer in (seemingly making sure he had a clean room) and then just gave me this room- whole process took 45 minutes.  The spread on one bed smelled. The other bed did not smell, but when I pulled back the sheets there was little bits of dust and debris in the bed, obviously someone had already used the sheets.  Nothing disgusting, just very recognizable that they weren't fresh. There were no bugs, but this still ranks as my worst hotel stay in the US.

Room had not been cleaned

This place is being renovated and let’s just say it’s like putting lipstick on a pig. Some major points just were not addressed. Paint peeling off doors, it looked like someone had previously tried to break into the room I was in. I hate to think of what it looked like 5 years ago though so they’ve definitely made improvements. The coat of paint and new furniture do look alright and the exterior was alright.

Lipstick on a pig

I think this is family owned and the staff tries their best to be friendly. They upgraded me to a suite which was essentially 2 rooms in 1. The room has minimal cosmetic upgrade, the floor was dirty, no towels, no shower curtain, nothing in the room works! Morning breakfast was a brown bag with snacks from Costco! Maybe they need more time before they open for business.

Housekeeper wasn't available no breakfast, and the TV don't work.

I believe the hotel is under construction with renovations, which I wish would’ve been documented on Expedia.  I also wish that I would’ve been notified of an additional charge that I was to pay for upon check-in, which I did read the sign at the front desk. If you pay in card you are to give $50 cash but if you pay in cash you need to give them $100 in cash, I paid with a card and they charged my card an additional second transaction of $50 I did have the cash available which I would’ve preferred to use but was not given the choice or chance .

I have images of the mold growing on the baseboards and dirt was all under the beds it was disgusting - there is black mold in the rooms and is a health hazard this place should be shut down. Then when I tried to get my money back because the room was so disgusting, it even had stains on the bed and holes on the bed from cigarette smoke. He didn’t wanna give me back my money. Thank God I booked it through Expedia had I not I would never have gotten my money back.

MainStay Suites

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment