Name: Royalton Suites
Address: 254 Newbury Street Boston,Newbury Street, Boston, Boston, Boston, 02116, United States of America
Rating: 5

Air conditioning

General

Non-smoking rooms

Room service

Fridge

Minibar

Rooms

Concierge services

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet

Location

At the hotel

Room amenities

Lechmere

Back Bay

Boylston Street

Boston Public Library

Commonwealth Avenue Mall

Copley Society of Art

William Lloyd Garrison Statue

Copley Square

Trinity Church Boston

Asa Phillip Randolph Memorial

John Lewis, Inc

Lyric Stage Company of Boston

Boston Symphony Hall

Harriet Tubman Monument

Church of the Covenant

Huntington Theatre

Fenway Park

Boston Museum of Fine Arts

Boston Common

Massachusetts State House

Orpheum Theater

Museum of Science

Old State House

Faneuil Hall Marketplace

Boston Tea Party Ship

Boston Children's Museum

New England Aquarium

Boston Convention and Exhibition Center

Bunker Hill Monument

Boston National Historical Park

Logan International Airport

Norwood Memorial Airport

Hanscom Field Airport

Royalton Suites

Boston

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I have never written a review of a hotel before, or any business for that matter, but the Royalton achieved such a degree of poor quality that I was inspired to write.  Please do yourself a huge favor and do NOT stay at this hotel.  I booked a room for a business trip and left an hour after checking in.  I was given a room just above the main lobby--it was quite noisy, but that wasn't the main issue.  The bathroom sink was leaking so the bathroom floor would get wet every time I turned on the sink.  I decided to ask for a different room. There wasn't one, and the problem wouldn't be fixed until the next day.  I decided to leave.  I had booked through Booking.com, which requires prepayment and doesn't refund the first night.  Because of the mechanical problems in the room, Ravi, the manager at Royalton, agreed to refund me the first night without hesitation.  I got back home and never received the first night refund.  After numerous calls to Ravi, who claims he has no recollection of ever approving the refund, I have given up.  The place is a dump, the employees are crooks, and Ravi is the master crook.  GO SOMEWHERE ELSE!!! I immediately got a room at the much nicer Sheraton down the street for a lower price than the Royalton.  Horrible, horrible, horrible!!!

Worst hotel ever

I have very mixed, but overall negative, feelings about this hotel.
The location is great, Newbury street is attractive and the hotel is very close to the Heynes Convention Center and the underground station. There is a small but adequate Italian (super)market just across the street (with a nice wine cellar). My room – I was on the top floor – was spacious and the bed was good.  Internet worked without problems. These are the positive remarks.  
The blinds in my room were cheap and clearly insufficient. During my stay the room was insufficiently cleaned; dirt on the floor on my arrival was definitively still there when I left. The shower was ok;  but the small bottle of shower gel was not replaced by a new one during my 5 nights stay. There was no toilet brush. Operating the tv was unusually complex and I did not quite succeed understanding this completely during my stay. Each morning guests are awakened by a lot of noise coming from the street behind the hotel when trash is collected. 
Before booking this hotel – it is a house converted into an hotel – the information was that the facilities included a garden, a bar/lounge, a restaurant and room service. However, I have been unable to identify these.  A restaurant?? A bar??? Probably my eyesight is rapidly deteriorating. The hotel desk is a small, quite dirty shelf and the reception made a very unprofessional and unappealing impression.  
The worst experience was that my credit card was charged twice. The hotel did not react to my e-mails. Fortunately I had booked the hotel through booking.com. This organization was extremely helpful and friendly and finally they were able to refund my money.  From what I learned from the (extensive)  correspondence with booking.com the hotel was really uncooperative. I did not receive any message or excuses from the hotel!! Of course this unprecedented behavior is totally unacceptable. 
Taking this all together the advice must be to avoid this hotel.

A customer unfriendly, unprofessional hotel.

The hotel (hostel) is in a very nice area of Boston, the problem is that the price is so high (320 dollars/night) that you don't expect to enter in such a messed up room! The check-in is at 15 (when every other hotels are ready maximum at 12) when you get inside the room you realized that you would spend the half in NYC for such a little room and when you get inside the bathroom you find dirty shower tent and low pressure water.

A joke!

I was booked here for two nights but stayed for only one, I would not have stayed for one night but I arrived late at night from a transatlantic flight.
The hotel (hostel is more accurate) is very run down, the staff all seam to be students, the rooms whilst admitedly quite large (I stayed in no 7) are very very basic and very scruffy.
There is no resturant or breakfast room, no room service, no in room coffee machine, no lift and no qualified service.
If this cost only 100USD, OK I could live with this but at 300USD this is a compleat rip off.
I'm all for quirky hotels but this is a dump and an expensive one at that!

Really bad

This is an older building and makes moving around to 'wherever you want to go' without driving quite easy. There are lots of lovely lively eateries in the vicinity. 

The property itself is well, older. There is no lift so try being a 65++ International travellor and luggin gyour bags up to the top floor. We had a wonderful feel of what Boston would have been like  in the past, we had a great / huge bed and an ensuite. The towels were threadbare however and the water pressure poor and maybe the grouting round the tiles could have done with a clean up! but for one night passing through it was fine. 

The Front desk lass could not have been less helpful if she had tried, totally disinterested. At  night there were many strange people gathered round the front desk....students doing research or projects probably but not really a good look for guests.

Parking was tight but safe area (should have been with the number of security camera around) and expensive also.

Probably would not choose to stay there again as you could be SO GOOD!
need to brush up cleanliness, decor, furnishings and get some new towels for goodness sake!

Royalton - you have a bit of work to do I'm afraid.

Royalton Suites

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