Name: Dream Apartments Bigg Market
Address: 19 Bigg Market, 64/66 Grainger Street, Newcastle-upon-Tyne, Newcastle-upon-Tyne, Newcastle-upon-Tyne, NE1 1UN, United Kingdom
Rating: 0

Smoke-free property

No elevators

General

Free Wi-Fi

Internet

Pets allowed

Pets

Location

At the apartment

Grainger Market

The Gate

Alderman Fenwick's House

Genting Casino Newcastle

Chinatown

Bessie Surtees House

Northumberland Street

System

Life Science Centre

High Level Bridge

Newcastle International Airport

Teesside International Airport

Dream Apartments Bigg Market

Newcastle-upon-Tyne

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Apartment was fine and very big, only issue was we booked dream apartments in the city Centre, when we were checking in at 3 o’clock but hadn’t received code. When we rang office they advised we’d been moved to the quay side apartments which no one had told us about and was very out the way.

Had trouble getting access to the apartment when we first arrived. But other than that we got what we paid for. Stairway a bit narrow in parts and apartment a bit worn but suited a short stay. Noisy at night due to number of pubs eyc

Bigg market apartment

Stayed 30th June and 1st July 2019. Getting access to the property was really poor - as no onsite reception. When we did eventually get the access code after about 1 hour waiting outside, we were given the wrong apartment details which someone else was in the room. They moved us quickly to another apartment but the whole customer service experience was awful.

Entered apartment 6, it was cold as all the windows were left open. It took over an hour for the rooms to slightly warm up, still not enough for the size of the apartment few hours later. The bed sheets were dirty, the pillow was dirty. The description says queen sized beds, it was 2 single beds together. Uncomfortable. Have stayed here previously but this was awful. Would not go back again. Also reported it to the receptionist and manager, who said she will call back the next day and hasnt.

Poor. Would not recommend having stayed twice.

Had to ring when at the entrance and was given a number to get in through the main door and then another number for apt 1. On entering apt 1 all 3 beds were used, there was food and drink left in every room - basically completely unclean. Rang them back and they gave us apt 2 which thankfully was available (otherwise God knows what would have happened). Apt 2 was spacious and seemed clean with all facilities - sona def positive. Unfortunately couldn’t get any heating to work and only had 2 smallBath mat towels available to wash with. By now we accepted it as it wasn’t worth any more hassle. We also had to give a 200 deposit on phone which I presume I will be getting back (still waiting!)

We booked in to stay at the apartment in big market, central newcastle. When we arrived to this location they told us that we were booked in one on the quayside, we had proof we had booked the one in the centre and all the they said we couldnt stay there because it was full. They have over booked and tried to shift us else where. This meant we had to constantly get taxis and was a right chew on. It spoilt our weekend and we never got any money back even though we paid more for a centre apartment. Avoid at all costs.

It is spacious and clean but the location of these apartments in one of the noisiest streets in Newcastle means you will get very little to no sleep until around 4.30am. The flats are not secure enough and guests can bring who they like in meaning there are private parties going on all night. The flat itself needs some general maintenance and without the rather old fashioned heating units going on all day and night, it is bitterly cold. There are extremely steep steps up to the apartments making carrying your luggage up is very difficult. Sloppy housekeeping meant it was without all the amenities (bed cover, bedside light, hairdryer, knob on the oven). It is only suitable as party apartments for the under 25s.

Apartment was amazing, very large and great value for money. Everything was to a very high standard and they included little touches like chocolates on your bed. The check in process could be improved slightly by ensuring instructions are sent from hotels.com or dream apartments but it wasn’t too much hassle to call them and figure it out on the day.

A gem in Newcastle City

I arrived in the around 19:30 at the given address and when I eventually found the front door, realised I did not have any check-in instructions (entry code). I called the customer service number and was put through to someone who provided the codes. Once in, I struggled to find my room so clarified my reservation. It was at this point that I was told that my booking had been moved to another location (taxi ride away) and I would have 20 minutes to arrive before they switched to the night porter. Once I got to the other location and checked in to my room, I walked in to find that the beds had been stripped with all the dirty laundry left in the room including the vacuum. Reception then had to find clean sheets and make a bed up. For the troubles, the receptionist (who was very apologetic and helpful) said the cleaners would be straight up the next day to sort out the apartment and a hamper would be provided. When I arrived back that evening, there was no hamper. The apartment itself was large and comfortable with easy access to Quayside if that's what you're after but not the location I had actually chosen for convenience to work. The kitchen is stocked with essential utensils (could do with a refresh) but the extractor fan and microwave did not work.

Comfortable room but lack of communication

Newcastle exceeded our expectations! Our apartment was ideally located for a quick stopover being very close to main excellent shops and tourist attractions including River Tyne bridges and train station. Service was excellent however roomy apartment needs a refresh. Steep stairs!

Dream Apartments Bigg Market

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Location

Description of the apartment

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Paid on the spot

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