Name: Vallum House Hotel
Address: 73-75 Burgh Road Carlisle,Burgh Road, Carlisle, Carlisle, Carlisle, CA2 7NB, United Kingdom
Rating: 8

Smoke-free property

Heating

Newspapers

Garden

General

Non-smoking rooms

Room service

Family room

Wardrobe/Closet

Rooms

Iron and board

Luggage storage

Services and amenities

Diet menu (on request)

Restaurant

Packed Lunches

Kettle

Meals

Free Wi-Fi

Internet

Hiking

Recreation

Free parking

Parking

Cycling

Sports

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Vallum House Hotel

Carlisle

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Really friendly small hotel, nice rooms, clean, good breakfast - and very welcoming. Well placed (on the trail)  for the Hadrian’s Wall path  - about 10 miles or so from the start / end.  In quiet residential area. Would recommend for walkers or anyone visiting the area.

Friendly hotel

Subject: Complaint about Vallum House in Cumbria

Dear Booking.com Customer Service,

I am writing to express my deep dissatisfaction with my recent stay at Vallum House in Cumbria, booked through your platform. I believe it is crucial to bring to your attention the issues I encountered during my stay, as they greatly impacted my overall experience.

On 28/5/24, I arrived at Vallum House at 10 pm after a long and challenging day. I was dismayed to find that there were no fridges in the room or dining area, and there was also no microwave available for guests to use. It was explained to me that the kitchen, where the microwave is located, is strictly for staff use only due to health and safety regulations. This limitation was not communicated to me prior to my arrival or during the booking process.

As a frequent traveler and a highly regarded reviewer on booking platforms such as Booking.com and TripAdvisor, I have never encountered such a problem before. While I understand that Vallum House may not offer self-catering facilities, I believe that providing basic amenities such as a fridge and microwave for guests to safely store and heat their food is essential.

The lack of these amenities greatly inconvenienced me, as I had brought food with me that needed refrigeration and required heating. I approached the person at the front desk, who seemed indifferent to my concerns and prioritized financial matters over customer satisfaction.

As a valued customer, I expect a certain level of service and comfort during my stays. The absence of essential amenities, coupled with the dismissive attitude of the staff, has led me to question the integrity and professionalism of Vallum House.

I would like to inform you that I am disputing this booking and I am prepared to take this matter to court if necessary, in order to exercise my rights as a customer. I believe it is crucial to hold establishments accountable for their shortcomings and to prevent others from falling victim to such fraudulent practices.

I kindly request that you investigate this matter thoroughly and take appropriate action to rectify the situation. I trust that Booking.com, as a reputable booking platform, will take my concerns seriously and ensure that measures are put in place to prevent such issues from recurring in the future.

I appreciate your attention to this matter and look forward to a prompt and satisfactory resolution to my complaint. Please do not hesitate to contact me should you require any further information or clarification.

Thank you for your understanding and cooperation.

Yours sincerely,

Dr hatim

Fraud and be careful

We chose Vallum House as an ideal location to hold a surprise 90th Birthday party.
Elaine, Derek and their staff at Vallum House helped to make the day a successful event.
Everyone had chosen different choices from a well varied menu, and we all enjoyed generous portions - we all agreed that the food was very good.
Elaine was very accommodating in allowing us to put some birthday banners and balloons up in the dining room, which helped to make the occasion a special event.
We would like to thank Elaine, Derek and their staff for making our special family get together a success.
We can highly recommend Vallum House for any similar event or even for a good standard bar meal.

Surprise 90th Birthday Party

This is a real gem of a guest house. From check-in to check-out, it was a great stay. Run by the owners, Elaine and Derek, they put their full attention and courtesy into making sure your stay enjoyable. The property is very clean throughout with well-appointed rooms and guest areas. The beds are very clean and comfortable and the showers warm. The bar and restaurant (also open to the public) are excellent - tasty homemade food and value-for-money bar prices. Breakfast was also excellent. There is good access to all the areas’s visitor attractions and just a thirty-minute walk to the town centre. Some people might nit-pick about small things like decor but whilst some refurbishment would be beneficial, Vallum House is definitely one of the best guest houses in Carlisle. No hesitation in recommending it.

Very good stay

Well what not to like we went on Thursday at 5.30 our table was ready very friendly staff myself I had roast beef large portion with leeks in cheese sauce cabbage carrots all fresh no frozen and roast potatoes Yorkshire and it was hot and taste really enjoyed it  mam had home made lasagna which she said was lovely and homemade it was and my partner had a chicken burger which looked nice and he said it was good if you want home cooked meal then go no further  I would recommend vallum house for a meal

Good home cooking

We really enjoyed this meal and the change in decor and ownership was a big plus. The last time we were there, bluebottle and flies were on the food and plates and it was disgusting. I told the lady who was the part owner and she just said its summer there's nothing I can do. We loved the Roman pictures and helmets on the wall when we went today and the food was lovely. The owner was a very pleasant man and our food was brought to us quickly. We had 2 courses and both were lovely. It is worth 5 stars, but awarded 4 as people might find it a little bit expensive if they have a few children. Having said that, a lot of places have gone up in price. Would definitely recommend and we will be going back. Well done vallum House!!

Changes for the better!!

We have just had our Sunday lunch here. Lovely atmosphere, food is outstanding. The lamb is to die for. Lovely wine. The staff are lovely, and very attentive. Jen, one of the staff, has a lovely personality, and goes the extra mile. Will definitely recommend, and we will be back soon.

Amazing

Had our first evening meal for a good while with lockdown etc and Vallum House did not fail us. Great selection on menu and very reasonable prices.  Very helpful and pleasant staff. More importantly the meal was excellent and would recommend to anyone wanting a meal out. Chefs homemade burgers really tasty and the beef dinner also excellent with plenty to eat.

First return in sometime and very enjoyable.

Came here due to work. The room was lovely with a shower ensuite. The food was amazing not only very good but extremely good portions. The staff could not be more helpful. Would definitely recommend this place if you are looking to stay over in Carlisle.

Fantastic

Spent 1 night hereto attend a family party , the lady on reception was very friendly and kind , she gave us directions to where we needed to be as we were on foot , the rooms were very dated. , the bedding was clean , beds were ok , not the most comfortable  I’ve ever slept on , the shower was poor in the room so we tried the one on the landing , yet again poor , dated,  standard and not particularly clean , the ceiling was very mouldy . The breakfast was good , apart from the cheap sausage , (no one ever provides a decent sausage these days ) on the whole it was ok , nothing great , could do with a complete overhaul , very dated and pricey for what we got , would I stay again , for the money probably not .

Vallum House Hotel

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