Name: Carlton Hotel
Address: Feyziye Cad No. 22 Sehzadebasi, Istanbul, Istanbul, Istanbul, Istanbul, 34470, Turkiye
Rating: 6.5

24-hour reception

Elevator/lift

Express check-in/check-out

General

Non-smoking rooms

Safe (in room)

Rooms

Luggage storage

Services and amenities

Coffee/tea for guests

Restaurant

Meals

Conference Hall

Business

Location

At the hotel

Vezneciler

Aksaray

Yenikapı

Laleli

Suleymaniye Mosque

Grand Bazaar

Spice Bazaar

Galata Bridge

Hippodrome

Istanbul Sirkeci Terminal

Basilica Cistern

Blue Mosque

Hagia Sophia

Galata Tower

Topkapi Palace

Dolmabahce Palace

Bosphorus Bridge

Sabiha Gokcen International Airport

Istanbul New Airport

Carlton Hotel

Istanbul

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

My stay in this hotel was one big fraud, I wouldn't recommend it to anyone.
The main problem is that the staff speaks very poor English to the point of not understanding basic questions, but instead of admitting it they will simply NOT DO what you asked them for or misinform you or forget. This created a lot of frustration for me.
First, when I asked about the laundry, I was told it's 90TLR per laundry. But they charged 1300TLR at the end, which I can only deduce that it was 90TLR per clothing item.
Second, I asked to wake me up at 4:30am because I needed to go to the airport and payed for the shuttle in advance.
Well, no one called to wake me up and the shuttle didn't come so I relied on my own alarm (which thankfully worked) and had to catch a street taxi which fortunately there are a lot in Istanbul. I ended up showing directions on my phone on google maps to the driver who had no clue where departures terminal was.
The first room I was moved in had a wet trash basket on the table and AC dropping into it, and I found pubic hair on the toilet seat although it was wrapped in a "hygiene guarantee" stripe.
The AC couldn't be fixed so I was moved to a smaller room.
Overall the hotel feels filthy, the lift regularly stunk.
The "hamam" of the hotel is terrible as well. It's basically a poor Thai massage, with a very negligent attitude towards customers. The hamam room is cold and the Thai lady is washing you like a piece of furniture. No water/tea/coffee is offered at any point.
I highly recommend walking 8min to Vezneciler Hamam which is cheaper, much closer to a real Turkish hamam and overall is a pleasant atmosphere.
The only good thing I have to say about this hotel is the location, indeed close to everything you typically want to see in Istanbul. However, the area is full of hotels, and most likely you will have a better shot staying in any of them.

Simply bad

Where do I begin, to express the amount of troubles I had with Carlton Hotel Istanbul.
At the check in, receptionist made mistake, charging my account twice for the stay. After I notice that, I went down to show him that mistake have been made on my account and there was a duplicate charge for my stay.He was keep repeating that he done nothing, I asked two other receptionists if they could correct the mistake, but they were kinda getting angry, I asked for manager but he/she was never seem to be there.
Long story short, manager promised refund by email,but I never received it. Have to do chargeback trough bank to get my money back.
Only good thing I find about this hotel is location.
Generally, it's very dark everywhere, hallways, entrance, breakfast room.
My room was not properly cleaned.AC not maintained, very loud, TV was working first 2 days, after that was gone.There were holes in curtains, I presume from cigarettes, as on the windowsill there was a lot of ash.
Carpets were  desperate looking, furniture as well.
Cleaning staff was nice, they left fresh towels every day and toiletries, but cleaning was not up to standard for 4 star hotel.
Bathroom is small, sewage smell from toilet, shower was leaking, bathroom was full of water after every shower.
Breakfast room was very dark, you can barely see what you are eating.
Food had strange taste, juices tasteless, some of them very sugary.Coffee was fine.
There is a tipping box in breakfast room, but it is self service, so I don't quite understand the concept of that.
I really cannot understand ,how is this hotel classiffied  4 star.
I stayed in 2 Carlton hotels before in different countries, and they were spotless.
I should have trusted reviews of this hotel, and not made booking ,solely relying on the name of it.
Do yourself favour and book better place to stay.Istanbul is a beautiful city!


Poor hospitality experience

First the positive parts:
Good selection at breakfast and great location.

Now the negative:
Small-narrow rooms, AC failed every now and then, it either had too much power or for no reason started to boost heat at 40ºC (in summer) which turned our room into a hammam. We asked the staff to fix it and they did...after we called 3 times and the situation, at 11 pm, was unbearable. Then we stayed at a different room on the second floor.. it was hard to walk with our luggage as there wasn't any space for it in the room, plus we had a window and an outside glass door that connected directly to a dark alley. The door had a chain but still it felt unsafe and noisy. We won't be staying again here.

Our breakfast was included but we were leaving at 6 am so we asked the front desk if we could have some early breakfast / somthing just to nibble before leaving the hotel. The front desk told us it would possible but maybe not, that we would find out at 6 am !? Then of course at 6 there was nothing ready. (We were actually in a tour and the people staying at other hotels in the same street in supposedly to be hotels of inferior category but they got their early breakfast boxes).
Horrible place, stay elsewhere.

Bad experience, awful hotel

The hotel and staff are horrible, breakfast is only good for a glass of water, they don't do any omelette or proper breads and staff is really rude.

On the top rooms are dirty, concreted walls and carpet are really filthy. Bathrooms shower are like 1 sq metre where you can hardly move, it's better to spend another 20 pounds to stay in a better hotel,only point they get is for their location. 

The pic attached is  of night Dury manager who was not only rude but had no training in customer service, totally frustrated guy, never had any kind of this horrible experience. 

Moreover they don't give you water everyday or even tea jn room service that's their policy which is not mentioned anywhere. 

Staff are just road side horrible individuals who are not at all trained. Hotel is just working due to its location.

Hotel from HELL.

Terrible - we were scammed by the reception staff as we left the hotel. We asked them to order a taxi and upon leaving were told to pay the reception staff for it, who would then pay the driver the fee (receptionist was older with chin length hair). We got in the taxi and he started driving away only to confirm it was x amount. We told him we had paid the reception staff, as instructed, he then pulled over and ran inside angrily. Thankfully he managed to get the money back, however the reception staff conned us out of £10 worth (in Turkish money) as they gave him less than they’d told us it would cost. 
As soon as we arrived back in the uk we called our travel agent, who then raised it as a complaint with the hotel, who classically denied any knowledge of this. Nothing was resolved. 

Also had a terrible experience with staff and guests chain smoking in the hotel despite it being illegal (staff confirmed it was) which led to my partner having an asthma attack and me (who has no breathing problems) struggling. Don’t stay here.

Hotel from hell

I was on a short stay in Istambul with a co-worker. We booked a twin bed room and when we arrived(late at night) we were told that the hotel was full and there were no twinbeds, so we had to stay one night in a double bed. Nevertheless, The Hotel is well located, near to the most important sites to visit and  The staff is very nice.
Breakfast could be better for Europeans. It's more suitable for Asians.
The rooms are small and they could be cleaner,  the carpets needed to be vacummed better ( Idon't recommend for someone suffering from allergies).

Short Stay in Istambul

This is not a four star hotel. For me it's a 2 star. The rooms are small also the room stinks the old carpets must be cleaned or the rooms must be tiled. We slip in the shower because the shower floor was a wall tile.  Shower are very small.  TV is tiny not sure if it works.  The reception cannot speak English  commication is bad. Breakfast is bad the fruit flies on the fruit because it's not fresh.  This place isn't worthit.

TDLR: staff and guests smoke in the rooms despite it being illegal. Staff are friendly, rooms are nice, comfy and modern (but with weird headboards. One vegan breakfast option (toast and salad). 

Stayed here for three nights. On the first two nights someone was chain smoking in the room near us - it seems like there are no working smoke alarms. It stunk and we had to barricade the door with the throw and run air con full time just to make it liveable. This meant my partner had his first asthma attack in four years and even I, who have no breathing problems, had to take his asthma inhaler as I was struggling. The staff did call the room to ask them to stop, after we asked if we could change rooms but couldn’t due to lack of space, but this didn’t help. I’m shocked the person wasn’t asked to leave as smoking in hotels is illegal. To make matters worse, we asked if people could smoke and the staff said yes (laws say otherwise) and the staff themselves were smoking in the spa area! 

We had a Turkish hammam experience at the spa (£50 each if cash paying), this wasn’t bad but my masseuse left half way and was replaced with another. Wasn’t great at communicating what was happening. The staff also smoked outside the massage room (as was evident by the smell and ashtray with cigarettes in), which led to a less pleasant than usual massage. 

They have an eco policy of reusing towels which is great - but no option for bedding. They didn’t provide reusable mugs in the rooms and only give bottled water, shampoos etc came in tiny bottles and they do provide toiletries which are, again, full of plastic. Looking into how to further their green footprint would be great to see. 

Staff did not respond to emails or Facebook messages asking about vegan options. I wouldn’t have booked if I knew all they have for breakfast is salad and toast for vegans. Vegetarians and omnivores would eat well here. 

Overall, I wouldn’t recommend staying here until they sort out their smoke alarms and staff smoking habits. 

Recommendations:

1. Sort out the smoke alarms and enforce not smoking in hotel rooms better.
2. Provide vegan milk and/or yoghurt for breakfast.
3. Swap the plastic cotton buds for bamboo and the tiny bottles for wall mounted or bigger refillable ones - like I’ve seen at other 5* hotels. Offer an option to leave the bedding unchanged.

Vegan explorers

We had a very great time in this hotel. Big and comfortable room, really clean.
Mr. Etem and Mrs. Guleser were amazing and very hospitable. They were helpful, qualified, and friendly. We truly appreciate their help and attention. Public transport choices are in the very vicinity of the hotel.

Carlton Hotel

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Paid on the spot

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