Phoenix Island Ocean Star Resort

Special check-in instructions
Front desk staff will greet guests on arrival. Guests traveling with a pet must present their pet's vaccination record (issued within 1 year) at check-in.

Know Before You Go

• Pool access available from 10:00 AM to 10:00 PM.
• Reservations are required for massage services. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• This property affirms that it follows the cleaning and disinfection practices of CESCO (S. Korea).
• This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Fees

• Fee for buffet breakfast: approximately KRW 39000 for adults and KRW 29000 for children
• Pet fee: KRW 100000 per pet, per day
• Early check-in is available for a fee (subject to availability)
• Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.