Name: Hotel Zelengora
Address: Branka Radicevica 22, Kragujevac, Kragujevac, Kragujevac, 34000, Serbia
Rating: 7

Air conditioning

24-hour reception

Elevator/lift

Smoking areas

Smoke-free property

Heating

Newspapers

Express check-in/check-out

Garden

General

Non-smoking rooms

Room service

Rooms

Ironing

Laundry

Safe-deposit box

Shoe shine

Luggage storage

Services and amenities

Diet menu (on request)

Breakfast

Breakfast in the room

Restaurant

Packed Lunches

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

English

Languages Spoken

No parking

Parking

Fax and copy machine

Business

Pets Not Allowed

Pets

Location

At the hotel

Morava Airport

Hotel Zelengora

Kragujevac

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I was supposed to stay in this hotel for 2 weeks (business trip) with 15 other colleagues. Our secretary booked single, non-smoking rooms and she was promissed we would have reserved parking spots for our cars.

I arrived on Sunday afternoon with 2 colleagues. We were informed by the receptionist that there are no free parking spots and that there was nothing she could do. We found a spot on the street (paid parking). 

Rooms and hallways are terribly dirty. Carpets look like they haven't been vacuumed since WWII. My shower was moldy, and there was a large open hole right above the shower. We all got smoking rooms. Contrary to what their booking site says, pet seem to be allowed (we saw a couple with a dachshund on our first night there).

Breakfast is terrible, the smell itself is enough to make one puke. Instead of juice, i got some water with traces of pulp. Same with coffee, they are out of everything. The only thing that looked remotely safe to eat was boiled egg.

Tuesday night we reserved conference hall to work in. We were promissed a separate wi-fi router and excellent connection. Instead we were placed in the restaurant with other guests and the network (used by all guests) was so slow i couldn't even open my email.

Friday night we arrived at the hotel after 12hours at work. We all wanted to go to bed early, but around 22:15h live music started in the hotel's restaurant. It was too loud in my room (on the 2nd floor!) and for my colleagues downstairs it was like the band was playing in their rooms. We complained to the receptionist that we couldn't sleep, but he refused to do anything about it and said that restaurant guest (who were not staying in the hotel btw) paid for music. We informed him we also paid for our rooms so we could sleep, but he just said there was nothing he could do, and advised us to 'be patient until 1AM' when they legally must turn the volume down. 

Another collegue of mine arrived last night. This morning he found several huge cockroaches in his room. He took a photo and when we showed it to a reception manager, she claimed she didn't recognize the room. She didn't even want to visit the room as a courtesy - she just dismissed all of our complaints as if they were the only hotel in the city. So now we are moving out (our company paid for everything ahead, and i highly doubt we will ever be reimbursed).

Fellow travellers, don't ever make mistake and book this s***y hotel. I've stayed in hotels cheaper that this s***hole before, but NEVER have i faced a level of arrogance and 'zero f***s given attitude as with this hotel personel. This was by far the worst accommodation experience of my life.

A place where hygiene and politeness go to die

It started with our booking. 15 people reserving for a business trip; we did it through our secretary and got promise of parking. No parking available, they reserved us a place in public parking with no excuses, which we had to pay additionally.

Breakfast is terrible. WiFi connection is terrible, no place to work or even stream a YouTube video. 

We were staying for two weeks, so one weekend our team was there. On Friday they had live music in the restaurant which played till 1 am. and they wouldn't turn it down because those restaurant guests also paid!?!?!

And the best is, uninvited guests - cockroaches in rooms. We had breakfast in this place.......terrible. Worst experience EVER. 

We will never stay here again, and I would not recommend this even to worst enemies.

The worst place I have ever been

I only had a chance to have dinner at this place. The hotel interior is very nice, clean a modern. The prices were surprisingly low despite the quality being much higher, than expected. We spend quite a long time, the staff was very flexible, knowledgeable, spoke English.

Nice staff in the middle of city

Very good location for such nicely redecorated hotel in the city centre area. Rooms were spacey, well furnished, fresh and spotless. Hotel stuff was very professional, kind and ready to meet all extra requests. The food at hotel restaurant is outstanding with variety of local and international dishes, service was very good. Parking space might be challenging, however, upon request at booking, I am sure that hotel management will do their best to make this possible, as it happened as well during our stay. Worth of the price. Would strongly recommend to visit.

Cosy place to stay

I have to tell that I am sorry for this review, because the personnel was very kind in every occasion I asked them something, but here we go. The place is in the very centre of Kragujevac, near to all kind of shops and cafe you would need to go. The room itself was not so clean (other reviews say that we have to understand where we are, but they don't even use the vacuum cleaner, so there are hairs all over the bathroom), the breakfast was nothing special but one thing made me put 2 instead of 3: one night I came back at 3:00 and found the door of the entrance closed. I knocked for 10 minutes (believe me, 10!) and nobody came. In the end I tried to break the door and finally came one guard saying that they have to close the door because we are in the middle of the town. What kind of excuse is this? What if I wasn't so persistent? Even nobody answered the phone! Very bad situation. I recommend you to come earlier or see if they give you the key if you know you will come back late in the night.

Hotel Zelengora

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