Name: Cari Hotel
Address: Kimihurura, Kigali, Kigali, Kigali, NULL, Rwanda
Rating: 8

Ticket assistance

Garden

Terrace

No elevators

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Restaurant

Breakfast/lunch to go

Meals

Free Wi-Fi

Internet

Airport transportation

Area shuttle

Transfer

Tour assistance

Tourist services

Free parking

Parking

Fitness facilities

Sports

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Kigali International Airport

Cari Hotel

Kigali

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

SCAM! SCAM! SCAM! This is a scam Hotel. Phone number doesn't work. They canceled the day of my reservation which I made 2 months in advanced. I was there for a conference. It is a headache to get my money back now. There is no way contact the location. There is a conference in town and no other reservations at nearby hotels. 

SCAM! Canceled the day of and can't get money back!

You lie to us there is no wifi in the room.we cannot order certain food.vath room s not clean well.Those who are working in the serving food and mangement very kind.

The hotel was clean and the staff very professional. The toilets however had a perculiar smell that was not good. I guess it’s due to blowback from the soak away. They should improve on that as it affects the smell in the room.

After they reached out us to offer an airport shuttle and get all of our flight information, there was no one there for pick up when we arrived. Then after paying for a taxi to get to the hotel, when we arrived at Cari, they had oversold the hotel. They sent some of our group to a hotel 45 minutes away, and we had to pay for our own taxis to get there. Most of the reason we selected Cari was to be close to the conference venue, so it was very frustrating to have our group split and some of the team so far away. Also, we had been in touch with their team until just a few days before our trip and were assured the rooms were ready and still available.

Unfortunately I didn’t see the hotel - because after paying and confirming over the phone a couple of times - they didn’t honour my reservation once I got to Kigali. 

Instead they met me at the airport - and then the driver told me that they didn’t have rooms and took me to a guesthouse further away and appearing much cheaper than the cari( ie no power). I didn’t feel comfortable so I asked to be taken to the conference centre where I was starting a meeting.

It was extremely frustrating and I had to start work without a shower after an overnight flight and no confirmation of a hotel. As the hotel is near the kigali convention centre I think the hotel realises they could make lots of money by not honouring my booking and accepting new bookings. The driver had about 20 people on his list of guests he was driving to the other guest houses.

It was also very nerve wracking to be driven alone to a guesthouse out of town. 

The hotel has not yet refunded the money. 

I had to quickly find a new hotel during a very very busy time through the conference. 

they didn’t honour my reservation even after paying in advance 

Rooms are clean. Food - not much choice, no menu. This is a nice quiet place for a business trip, not for a family holiday. Always inform the chef in advance if you want to eat anything special. Its in walking distance to many restaurants in the region.

its a ok place for business travellers

they offer services that are not really available. they promised airport shuttle pick up but 3 of us in 3 different pick up were left at the airport. wi-fi was advertized in the hotel profile but in reality it does not work. very poor breakfast

First of all, the driver charged with picking us up came more than 30 minutes late. After arrival at the hotel, the rooms initially reserved for us were not the ones allocated.
Breakfast each day was the same, omelette, even upon request there were no changes made, yet their food is really expensive.
The TV sets  and refrigerators in the room do not function well, the Wifi is fair, the rooms have amazing hot water and are clean.
At the end of our stay, the hotel was not willing to take us to the airport, yet our initial agreement was for them to drop us, they eventually dropped us though.
Also their well advertised gym is not fully equipped.

There is great need for improvement

The hotel was a bit worn and can be put in the budget+ category, but if you are content with a basic hotel this would work fine. The service was very good, and the personnel was always polite and smiling. Breakfast was basic. The hotel is a bit away from the inner city area, but only a 10 min moto or car ride away and in the same area as several other similar hotel.s

Decent hotel 10 min away from the city center

I stayed here whilst going in and out of Kigali a couple of times. They service was very good, but the hotel is a bit worn. The location is ok with being only 10 min away from the city center by moto or car. 

Cari Hotel

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