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leisure, company
September 2024
Apartment for three people, 5 nights
What was good
Nothing
What was bad
Room for 3 Person is so tight.
There was a fault in the bathroom that was
causing water to leak into the rooms.
The rooms are on the third floor and there is no elevator. There are four doors to access the rooms and in each door you have to write a special code
The reception was not cooperative with us.
They left me waiting at the door for half an hour with the bags until they sent me the codes for the doors.
I decided to change the
Thank you for your feedback. We strive to provide accurate information regarding our room sizes and amenities. Our hotel is designed with certain features, including stairs and access codes, and we make this clear to our guests beforehand. The reception team aims to assist all guests as quickly as possible, and we appreciate your patience. As for the refund policy, it is outlined in our terms at the time of booking. We hope you find accommodations that better meet your expectations in the future.
leisure, family
July 2024
Quadruple Apartment (child meal not included), 1 night
What was good
Location
What was bad
Not an easy access if you have luggage
Мы всегда на связи с нашими гостями и готовы помочь в любой сложившейся ситуации. Спасибо за отзыв!
We are always in touch with our guests and ready to help in any situation. Thanks for the feedback!
leisure, family
May 2024
Quadruple Apartment (child meal not included), 3 nights
What was good
Good location. Modern room
What was bad
There was alot of things that supposed to be in the hotel ( as mentioned in the app when i booked the room) but it was not. 1- No reception at all, as a foreign tourist I need a reception! 2- No elevator! I suffered with my baby going up and down on the stairs. 3- no air conditioning! 4- no service! No one ever came to clean the room! 5- the hotel took from me 3000 rubles as an insurance and then I had to contact the app
Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We value your input and will work to address these issues for our future guests.
leisure, company
February 2024
Quadruple Apartment, 3 nights
leisure, company
Cleanliness
10
Location
10
Value for money
10
Service
10
Room
10
Meals
Спасибо за высокую оценку нашей работы!