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leisure, company
August 2024
3 Bedrooms Apartment with balcony, 12 nights
What was good
The apartment is big and the rooms are spacious, the kitchen is fully equipped with all its tools.
What was bad
We were surprised that it only had two bedrooms and a living room, not as written in the description. The air conditioners do not work well in the summer. The dirt is unbelievable! I have contacted them again to send someone to clean, but it is shameful that I received the apartment in this condition. The treatment is not the best for us as tourists.
Guests' photos
Dear Rand,
Thank you for sharing your feedback regarding your recent stay. We are glad to hear that you found the apartment spacious and well-equipped. However, we sincerely apologize for the issues you encountered.
We understand how disappointing it must have been to discover that the apartment did not match the description and that the air conditioners were not functioning properly. This is not the experience we aim to provide, and we take your comments very seriously.
The cleanliness standards you described are unacceptable, and we apologize for the inconvenience. We have addressed this with our housekeeping team to ensure such incidents do not occur in the future.
Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide a much better experience.
Best regards,
GM Apartments Team