Name: McRoyal Hotel
Address: Airport Rd, Kagamuga Mt., Mount Hagen, Mount Hagen, Mount Hagen, 281, Papua New Guinea
Rating: 7

24-hour reception

Smoking areas

Gift shop

Television in lobby

Terrace

Outdoor furniture

General

Laundry

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Parking

Event facilities

Meeting and presentation facilities

Conference Hall

Business

Fitness facilities

Sports

Beauty and wellness

Pets Not Allowed

Pets

Location

At the hotel

Mount Hagen Airport

Wapenamanda Airport

Mount Aue Airport

McRoyal Hotel

Mount Hagen

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

Clean, spacious hotel rooms located just a 5-minute drive away from the Mount Hagen airport.  The staff was extremely friendly, and the restaurant was excellent.  However, no internet and the hotel could not run my credit card.  Moreover, the room was quite noisy - any noise made in the hallway came right through the walls and door.  Finally, the hotel is pricey for what you get (though no more so than other properties in the area).

Nice Hotel, Convenient Location

McRoyal has the best location if you are needing to stay closer to the airport. The food is served in large portions and I particularly enjoyed their Caesar Salad and Chips. Although, I suggest they reconsider how they set cutlery on the dining tables of the restaurant.

I would say the rooms are average and in need of modern interior designing. I would also suggest the management consider providing a business centre for its clients because their office scanner was not functional so I had scan my business documents with my phone scanner (that sucked). WiFi is unavailable at McRoyal, but I hope management has plans to include that soon. WiFi is a must for all hotels in urban areas.

McRoyal expanding and soon to open their newly constructed wing, which will bring new life to the hotel. So I'm looking forward to come around in the future to experience the new hotel wing. 

The customer service is friendly but should have regular in-house hospitality training to maintain the level of professionalism.

Overall, as a local traveller, based on the current service I experienced, I would give this hotel, 6.8 out of 10..

Not so bad but has greater potential to be a premier local hotel in Mt. Hagen!! ❤️👍🏾

Had to stay in Mount Hagen overnight with work. It is very close to the airport, clean, comfortable and secure. The hotel also provides a shuttle service for the airport.
The rooms are very spacious with air conditioning.

Clean and comfortable

This is no luxury resort, but if you need a clean, secure place to stay for a one or two nights with attentive service this is conveniently located close to the airport.  The rooms were spacious and clean, but had a slight smell. Several rooms lacked working bathroom lightbulbs that were promptly replaced.  The restaurant food was good, but took a while to come out.  The food and beverage waitress, Lucy, was the best part of the experience -- warm, friendly, attentive, and super-efficient!  Please get wifi though!

Fine for short stay -- clean, secure, and attentive service -- but please get wifi!

I had heard good things about this place sad but they are not true. Reception had booked me in on tbe wrong day saying they expected me the day before. Put me in a substandard room that smelt of damp and mould. Room walls dirty bathroom same. This room should be taken out of service untill they have repaired the leak from the shower that flows into the Bedroom area. Lighting is just 2 bare flouros no bed lamps. Wardrobe if gou can call it that is broken and reeks of damp and mould. Tje nice looking ponds are nothing more than pools of water full of algae ripe for breeding mosquitos. The staff are pleasant enough about the only saving grace.

Dirty poorly maintained

We had a booking at McRoyal for the Hagen Show weekend. We had been trying to get in touch with them for a few weeks to confirm airport pickup, etc. with no response. We were getting concerned so we contacted Booking.com and finally got a response a couple of days before we were set to arrive via Booking and via FB messenger. Then the day before we were supposed to arrive, we received a message that their system online wasn't updated and mistakenly allowed us to book their regular rate of 480K/night (~$150USD) instead of the "show weekend" rate of 800K/night (~$250USD) and they would not honor the rate at which we had a confirmed booking for several weeks. Keep in mind, this is not a particularly nice, very basic hotel and their regular rate is already very expensive for what you are getting, even by PNG standards. While I understand having special event rates, but it was THEIR MISTAKE that they did not update their rates. If they had actually replied to my multiple emails, voicemails and messages, they could have informed me soon after I booked and then I would have had a few weeks to find other accommodations at a reasonable rate. (Highlander is much nicer and cheaper than 800k.night for a basic room.) Also, it's not like I was trying to get the room at 50 kina or some price at which they would have taken a loss. I had booked at their NORMAL rate! It’s unconscionable that they would not honor the confirmed rate that I had held for weeks. We refused to be scammed by this hotel and had to scramble to find another booking in less than 24 hrs. (We did.) It was completely ridiculous and honestly should be illegal. Don't book here! Go to Highlander and if they don't have availability, get a deluxe room at Kimininga. Anywhere but McRoyal!

P.S. We went by the hotel on the way to our hotel. The location is way out from the center but also not very close to the airport. Just in the middle of nowhere.

No communication, terrible customer service. Bait and Switch! DON'T BOOK AT MCROYAL

Horrible hotel.

This place does not deserve more than a few lines of comment.

Pros: 
large rooms and nice terrace.

Cons:
cockroaches in the room
cockroaches in the restaurant
horrible food
dirty towels
dirty bathroom
bathroom without hot water for the duration of our stay (4 days, unfortunately)
bathroom lamp not working
furniture and furnishings in very poor condition
noisy and loud hotel security staff during the night.
hotel staff impotent and totally unhelpful

Never, never again

McRoyal Hotel

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