Name: Palais Walid
Address: 2 Oued Souafine Akibet El Firane, Fes, Fes, Fes, 30200, Morocco
Rating: 7

24-hour reception

Terrace

General

Laundry

Concierge services

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Fes-Saiss Airport

Palais Walid

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

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2-beds

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3-beds

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4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Our stay was really great. The view from the roof terrace was simply stunning and the room was simply but good. It was clean and big enough for two persons. Mahir was a fantastic host. He was very friendly and helpful. Whenever we had a question, Mahir was available.All in all it was a nice stay with an excellent host. Great job Mahir!

Great view and helpful host

Hotel was reserved and we were asked to pay just entering in the reception. We wanted to see the rooms first. We were brought to another building and finally we were told there were not free rooms. The guy in charge asked us to sleep in a cellar and didn't offer a help for what we reserved for.

The guy in charge, was completely agressive and not helping at all.

Completely not serious hotel nor service.

Horrible hotel DO NOT GO HERE!

I arrived and was told there’s a problem with my room (they gave it away). I was put in a room in someone’s house outside the hotel. The manager was downright nasty. The next night I was moved into a room where the bathroom walls were covered in mold. Many of the other guests complained about this. There are no toiletries, hair dryer, etc as advertised. And I did not get the room shown in the pictures. The staff are just lovely and try to compensate but property is terribly managed. I am shocked at the ratings. I’ve been traveling for 3 months through Africa and have never had a bad experience like this. I tried to upload pics but they are too large. Happy to send on request.

Pretty hotel, bad management

The staff were always inviting and offered tea at every opportunity. The dinner was delicious and super affordable. Helpful and organised guides and transport to the airports.

Excellence

First of all I have travelled all over the world and understand there are different levels of hotels and comforts. Yes this is a budget hotel and I was too sucked into the good ratings it got, however I now am dubious about its rating. I suspect the rating are done by low budget back packers who just need a place to stay overnight. I booked it via booking.com advertised as a luxury king double with private bathroom. We ordered a taxi via hotel and it was in terrible state ,my girlfriend was hot as the ac didn’t work and was given a broken handle from the car door to operate the window. When we got there  my first room was a cell no bigger than the bed and a window 1 foot by 1 the roof leaked and the bathroom was across the corridor which the guests used, no room to even put a suitcase. I complained and was given another room the next day on the roof top. It was better but not much, the rooms are advertised at 16sqm these were no more than 9! We ate one night as it’s not the best place to walk after dark and was charged 8 euro each food was ok but I was annoyed as it states 5 euro on their website. Ac and water where intermittent. The shower was horrible with peeling paint in both rooms. Please bare in mind the rooms advertise in the pictures are big and there are only approx. 4 of these the others rooms are extremely small and are horrible. Others have written the same. The hotel does not state you will get a cell when you book! False advertiseing! The charges at the end of the stay can only be described as a con. You get charged for ac and heating at the same time. Funny thing is there is not heating in this hotel and it was 30c ? The guy who speaks English seems polite and accommodating but be aware he only wants to butter you up so he can make money. I was shocked to know he sold a private day tour for 50 dollars for a group of 4 just walking around the local area should be not more than 10 euro. Absolute joke as most locals don’t even earn that in a week.  The other guy who speaks little English worked very hard. I complained to hotel and was told by the English speaking guy put a bad review he doesn’t care!, I came home and had no joy with bookin.com I complained to the hotel they didn’t even bother replying to my message, we ending up booking into a 4 star modern hotel on the last night as we couldn’t take it much longer. Overall don’t stay here unless you are desperate. It’s not worth it not as described. It spoiled our holiday. Please be warned  do not stay in this hotel!

***PLEASE READ HONEST REVIEW NOT AS DESCRIBED DO NOT STAY HERE!!!

Our experience was mixed, like some of these reviews.
The English speaking manager/agent was helpful in guiding us from the parking area in the late evening, which would have very hard to find otherwise.  He also ensured we didn't get overcharged for parking.  We left by taxi, having returned our hire car, to the airport very early, and were guided through the medina before dawn: again very welcome.
The booking site is let down by less than transparent pricing.  Charges are added to the headline price for heating or air-conditioning..  Air-conditioning was put on when we asked. Adding city tax is the norm, but not these other extras. We were given some talk about the room being 'upgraded', which actually was quite a cramped room next to the lounge/reception downstairs, with functional but rather dilapidated bathroom. That said, the place is fine for the price bracket, but it would be nice to know what it was upfront.
The kitchen staff spoke didn't speak French or English, but were friendly.
The view of the medina from the top terrace is well worth seeing.

Reasonable, budget place in the medina

We stayed for two nights. Food was excellent. Rooms had only basic amenities, but very comfortable. Abdul and Mohammed were particularly nice and arranged to serve MInt tea whenever we wanted. The view of the Medina is spectacular from the roof. We had a very enjoyable stay.

Wonderful experience

Abdul and mustafa made sure we had an unbelievable stay. Great customer service, brilliant roof top view, free tea all day! Abdul was extremely helpful as he even drove us with his bike at 11pm to the coach station and helped us to buy tickets for the next day. Definitely recommend it. 

Palais Walid

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