Name: Hotel Hortencia
Address: Francisco I. Madero 336, Puerto Vallarta, Puerto Vallarta, Puerto Vallarta, 48380, Mexico
Rating: 8

24-hour reception

Smoking areas

Ticket assistance

Terrace

No elevators

General

Safe-deposit box

Services and amenities

Free Wi-Fi

Internet

Tour assistance

Tourist services

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Camarones Beach

Gustavo Diaz Ordaz International Airport

Hotel Hortencia

Puerto Vallarta

The hotel is close to all the excitement that PVR has to offer. The staff were very friendly and helpful! I really enjoyed my time there.

It was cosy and great for a night or two.

The staff are nice and they keep this place clean.  It is a little run down and needs skme repairs.  But seriously, the kindness of the staff made up for it.

Love the place. I have been going there for the last 10 years and spend all winter there. Rates are really good and you have everything around and 3 blocks from the beach. Very clean, staff excellent.

Love the place, been spending my winters there for the last 10 years

Good economical place to stay just off very loud Romantic zone, great value and nice people!

My favorite go-to hotel while I PV just like being home. Everyone here from front desk to cleaning staff treat you like family always friendly outgoing and welcoming. Always clean and professional and on point. Little hidden gem. If you don't want to be bothered they leave you alone if you need anything there always willing to go above and beyond to help you there also very honest had my clothes washed and left money in my pocket. By the time I got back later that evening it was on my bed with a note there very honest humble and hard working here love it here there is no other option for me but hotel hortencia. 

Home away from home 

If you want to spend extra money and stay in a construction site, stay here. I was horrified to find out that the hotel was half torn-down and that my room was in a bad shape and smelled like mold. Your window is in a full view of construction garbage. I'm pretty low maintenance. I wasn't expecting a 4 or 5 star hotel. But for the price I paid per night and glowing reviews I've read, it just didn't make any sense. I've stayed at Hotel Pasada de Roger and Hotel Rio Malecon, both of which were CHEAPER and thousand times BETTER than this horror house. Hotel Eloisa and Hotel Encino looked like better options too.
I feel bad for leaving a bad review because the staffs were incredibly nice and sympathetic. Unfortunately, they were incompetent. They didn't know how to handle this kind of situation. I immediately voiced my concern, but the staff didn't know what to do. Later that night, a manager agreed to let me cancel the rest of the stay. To my surprise, he said he didn't know how to reverse a credit card transaction, and he'll be charging me 20% tax on the nights I cancelled. He said he didn't know how to refund the tax so he'll be charging me. It just baffled me, but whatever. I just wanted to get out of this horror house as soon as possible.
Look at the pictures and see for yourself.

Overpriced Horror House in Shambles.

Close to everything. Air conditioning! Food all around! Safe.

Will be returning to Vallarta!

This is my 1 and only home while I'm in PV. It's consistently clean,safe,and well maintained and very professional and personal staff here. It's always ni e to be greeted by name it makes you feel appreciated and valued this is my 3rd time staying here love the staff love the hotel and it's cozy,safe,clean, environment. The location can't be beat central to everything beach, bars, stores, transportation, restaurant's,the gayborhood,the melacon everything this time I stayed on the first floor # 3 it's small but perfect for 1 person or even a couple a nice size bathroom  walk in shower and a closet a refrigerator a counter top a air conditioner and powerful fan it worked for me it was clean and secure. A communal microwave across from room if needed. Was another great stay here. 

Hotel Hortencia

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