Name: Hotel Sueno Maya
Address: Francisco I. Madero 12 Lote 12,Francisco I. Madero, Isla Mujeres, Isla Mujeres, Isla Mujeres, 77400, Mexico
Rating: 7

Air conditioning

Smoke-free property

All Spaces Non-Smoking (public and private)

General

Family room

Rooms

Internet access

Internet

No parking

Parking

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

Mercado 23

Museo de Arte Popular Mexicano

La Isla Shopping Mall

Maya Cancun Museum

Kukulcan Plaza

El Rey Ruins

Playa Delfines

Wet n' Wild

Cancun International Airport

Hotel Sueno Maya

Isla Mujeres

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

For the price, we expected more when we booked rooms at Hotel Sueño Maya.  We stayed 5 nights in rooms #17 & 18 (both with kitchens). Generally this hotel is dirty, with a strong sewage odor wafting from the bathrooms. 
The refrigerators were good. Plates, bowls, glasses and cutlery supplied in the kitchens were minimal.  The sink area was dirty. We cleaned the counters, sinks and drainracks ourselves. The sliding glass door onto #18 balcony was dirty and the curtains  were grubby and old, and didn't close completely.  
The safes didn't work. 
Our first morning there was no water in the entire hotel. No staff in sight, but after reporting the issue by phone,  the pump was repaired and we were able to flush the toilets by 10 am.  
For the price of the room, a 5 gallon water dispenser on each floor would be a nice touch, or at least a complimentary 500 ml bottle/day per guest? 
Sueño Maya is centrally located and quiet. There is a nice view from the balcony on #18, and  the rooftop. 
This operation would be much improved if staff and owners paid more  attention to cleanliness, and put some effort into providing service to the paying guests. 


Understaffed, Underserved, & Underwhelmed. 

Maybe we got the "dud" room because it looked nothing like the photos in the ad. Maybe they accidentally gave us a staff room. Maybe we got the last available room?
     We have been to Isla for the last 20 years about 15 times, so we have stayed many places. We don't need "fancy"---we're out most of the time, but there are some needed requirements for us! First off, the internet was extremely spotty. There isn't a lobby per se to retreat to with hope of wifi connection. Our balcony didn't help us either except for a partial view of the ocean and a lovely breeze.
     The location is great by being near the malecon (love the little restaurant and music venue the "TIny Gecko") and of course many restaurants and stores.
     The kitchen was old and bordering on creepy. We had to share a spoon. Very little in kitchen supplies. I wouldn't even use the sponge from the 1980's. Went to the grocery store to buy a new sponge, paper towels AND a dish towel ! The coffee pot had no carafe in it!
     Towels had stains, we did get hot water which is top on my list .
After week one we left and found a lovely apartment near the liquor store (can you say convenient?!!) that had all supplies and was super clean. 
     We checked out of Sueno with no problem. Won't go back.

Room NOTHING like pictures!

Worst hotel I've ever stayed in. Nothing like the photos. Noisy, smelt of rotting garbage, no hot water, dirty kitchen, broken windows. A man found dead in the hotel during our stay (see news reports!) and hotel was shut down. We were not offered another hotel even though other guests were, so were forced to spend Christmas period with police outside our rooms guarding a crime scene- horrific experience. Avoid! Have tried to contact hotel since and have been ignored.

Horrific experience

This is NOT a 2-3 star hotel.  One star at best.  Construction noise past 9pm?!  Hammering, chiseling?  Sawing?  What hotel does this to their guests?  My room was nothing like the photos.  I repeat NOTHING like the pictures.  Horrible stay.  Will not return.

Horrible

There was CONSTRUCTION INSIDE THE BUILDING my entire prepaid stay. There had been no notice this would happen when I booked and before I arrived. Concrete drilling and hammer-and-chisel off-and-on all day until 8:30-9:00pm. My room #17 was on the same floor. The noise sounded all around, loudly, because that's how concrete conducts sound -- through the walls, floors, and ceilings. 

Both sinks both dripped steadily. A constant sewer smell from the kitchen sink drain had to be blocked by a cereal bowl covering it. There were no clothes hangers, no wall hooks. The stair landings were treacherous to negotiate, due to odd tile placement -- some "decorative" touch, seems. Bed mattress was old, sheets were thin and bunched up under me at night. There were families living along a courtyard below my walkway. Loud children and barking little dos until 11pm -- what the ?? 

I do not understand how others rate this horrid hotel very high. The owner doesn't care. When I asked for a partial refund for staying while construction was going on, I got the "no comprende" look until I walked away. Wi-fi was inconsistent, too, likely because front desk and maintenance employees were all on their phones, thumbing away, burning up bandwidth. I've lived on Isla. Before that, I'd stayed many times, going back to 1991. This was the rudest, most inconsiderate stay I've had in all that time. There are better hotels in the same price range. Find them, stay there. Avoid this one. 
Oh yeah, the room safes don't work, just take up space.

Horrid -- Noise, Construction inside whole time there

This hotel is for someone who is looking to spend time OUT of the hotel. It's a nice enough place to stay, change, sleep, shower, etc.. but it's in no way luxurious or where you'll want to have a relaxing vacation. It's a short walk from the beach. The only problems we had here were that I had exchanged USD for pesos and they said it was a bit more, I think we ended up paying $15 more than expected. And the air conditioner leaked a large puddle onto the floor. Everything at the hotel was simple and we had a great stay.

Nice little place

We stayed in room 18. The room itself is plenty big with a kitchenette and decent size refrigerator. Most things needed are provided.

The room has a very large patio we enjoyed nightly. Note that the room faces east and will have bright morning sun. If this is not something you enjoy, you may want a different room. With that said, you will also be missing out on some great views and ocean breezes.

This hotel is a very short walk to the Super Aqi grocery store and many good restaurants and bars, yet far enough away from the ferry landing and loud strip. However it is very walkable to get to from the ferry.

There are plenty of places just outside of the hotel to rent golf carts (right across the road) to explore the island.

We had great service as well. ***Note: sometimes the internet is very weak or unusable. You more than likely wont be able to stream anything. You should be able to access apps, text and use basic internet services.***

Also there is a great little local convenience store right next door for your late night cerveza requirements.

Go and enjoy it. Don't be the annoying intoxicated tourist and you will have a fantastic time.

In the middle of it all.

The staff were not just friendly, they went out of their way to help: 
1) to give information about the island and call for specific requests
2) to bend over backwards to get us a Doctor to the hotel when we needed one as one of us was very sick

The property itself is pretty and quaint with the rooms being huge! We had 2 bedrooms and a kitchenette which was fully equipped so we could prepare breakfasts and coffee before we left each day, which also saved time and money. The place was kept clean and tidy.

The location was brilliant, in that in was close to 2 or 3 supermarkets, close to the main pedestrian street and about a 6 minute walk to the beach - brilliant!

The only slightly lets say negative comment is that we were on the second floor and there was no lift HOWEVER, the reception staff carried the luggage up to the room and back down when we left, so all was great.  Just wanted to include all comments for an objective review, but that's the only "fault" I could see.

Wonderful stay on a beautiful island

Absolutely love this little hotel! Was not directly on the ocean but we ended up with an upgraded ocean view room. I stayed at this hotel twice now and the staff was very helpful and tended to our needs quickly. Centrally located downtown and is a few steps from the Malecon and within walking distance of the beach. Great bars and restaurants nearby, oh and an amazing taco place just on the corner. Would definitely recommend this place, it is very clean, beds are plush (hard to find that on the island,) and the rooms are very inexpensive.

Great Accommodations 

Reasonably priced, great staff and comfortable beds make Hotel Sueno Maya a good choice. We had 3 nights here and we enjoyed our stay. It’s location is a bit off the main part at night but still close enough to walk everywhere and enjoy the nightlife before a short stroll back home. The only downfall was the bathroom was a bit smelly (I think maybe a new toilet wasn’t fitted properly) and the wifi wasn’t amazing. Other than those two things it was rather nice.

Hotel Sueno Maya

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