Name: Acacia Hotel
Address: Kangundo Road, Machakos, Kenya, Machakos, Machakos, Machakos, 47272, Kenya
Rating: 8

24-hour reception

Smoke-free property

No elevators

General

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free parking

Parking

Pets Not Allowed

Pets

Location

At the hotel

Jomo Kenyatta International Airport

Wilson Airport

Acacia Hotel

Machakos

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I recently visited to scout for event space, where I had a generally positive experience, but an incident at the gate marred my stay. Upon arrival, the guard did not stop me or inform me about obtaining a gate pass. After my visit, when I returned, the guard shouted at me and demanded an apology for not having a gate pass, which I was unaware of. Despite my efforts to explain and show him the gate pass I received from the lodge, he refused to look at it and verbally abused me. This behavior was unacceptable & unprofessional, significantly impacting my overall experience. I suggest improving communication about gate pass requirements and providing training for security personnel to handle situations respectfully and professionally.

Unprofessional Gate Staff

I don’t often write reviews, but our experience at swara was really disappointing. We went camping on their site and the facilities were disgusting (I actually had to throw up from the smell). We booked swara for a weekend with a couple of families with young children because it had a pool and they had said we could use the pool. We were then told on the Saturday that we could not use it and even tried to stop us using it on the Sunday but because we got cross they allowed us. You can also hear Mombasa road quite clearly. So all in all, we won’t be going back; their customer service, quality of services and facilities needs real improvement.

Won’t be going back

The Swara Acacia Camp has many advantages over many similar places and it’s hard not to keep going back once you discover it.
Located on Athi Plains the camp is a short drive from Nairobi City though it still give visitors a glimpse of a safari owing to the reasonable numbers of animals and birds that roam around and the beautiful plains.  Everything about the camp ranging from the rooms to the meals is authentic besides being fairly priced.

Nice Place for Stop Overs or Weekend Getaways

We decided to go for new year’s lunch (a family of six) and were pleasantly surprised by the serene and beautiful environment. However, the service from the waiters was very poor. Initially we were seated in the sofas (waiting area) but were not told whether they were preparing a table or… after 15 minutes I went to talk to the supervisor to find out what was going on. She promised to give me an update in 5 minutes. After another 15 minutes (now 30 minutes) without anyone coming over I again went to ask what was happening. At that time we were assigned a waiter (after 30 minutes) he came and took our orders and found us a table. We waited for 2.5 hours before our entrees were served! The main meal came about 20 minutes after that. To make matters worse I found a fly in my salad - see picture! During the 3 hours wait I googled Trip Advisor and found a number of reviews about many flies - I saw many flies around the kitchen area. On reporting the fly and long wait to the supervisor she mumbled something about being pulled to some other duties… no real apology… SMH. At the end of the ordeal I was charged the full amount for the food - no offer to waive one dish to amend for the poor service as any decent restaurant would have offered. The one redeeming aspect was the waiter we had, Nicholas Nduta, who apologized profusely and did his best. The waiters need training on communicating with customers - good communication and updates would have turned this negative experience to a positive one. 

Need improvement in service 

We enjoyed ourselves while at Swara over Christmas.
The staff were charming and very helpful.Rosemary at the reception was on top of things.
Meals were great and a good variety.
They also had kids minders at the playground and kids activities.We loved the bonfire at night 

Downside
The rooms were a bit old for that price point.
They didn't change towels daily ,though once we asked for them to change they did so.
The person minding the bonfire had to be called every time to adjust the fire.
I hope they can also get a real pool in future!

Christmas 2023

Our 2 bedroom lodge was very comfortable. Staff were friendly and attentive. We particularly liked that our 5 year olds meal was served first. The food was freshly cooked and if high quality. 
It is safe to walk around the grounds, we saw Giraffes, Zebras and lots of monkeys.

Enjoyable Family Stay

Swara Acacia lodge is along mombasa road the lodge is inside a park 
They have  variety of activities for the young ones but not a baby pool.
The food was delicious.
lovely ambiance
The service was really good. thanks to Nicholas nice guy.

lovely place

 Great views,🕺🕺 relaxing🤗🤗 and most calm gate away, amazing cosy pool,🏝️🏝️ tantalizing food 🥘🍝🍟and presentation too👏👏👏, great drinks 🥂🥂and music🎻🎸🎺🎷. 
Restful cottages and really big😏😏

Bliss in the wild

This is our second time to this lodge on each visit to Kenya. We absolutely love this little hidden gem! Food is amazing, proximity to airport is now literary 15 minutes, it is our first taste of safari on the go. This time around it was very dry and we experienced another side of the nature and resilience of wildlife. We love to hike among zebras and antelopes and we would whole heartedly recommend this lodge to travellers.

Love this little lodge!

Worst experience  ever!!!

We booked for 2 nights  as this place was near and convenient...

So many insects ...in the room ..on the food..

Their staff is useless... and do not provide service

One of our friends left overnight as they had a small baby... 

They refused to refund  and did not even respond to our emails

Food is pathetic... full of houseflys and insects...

Service  is badd....

Rooms are full of insects

Do not go there!!!

Acacia Hotel

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