Hotel Kanade Osaka Namba

Osaka was our first stop for our four-week holiday in Japan. We chose this hotel for it's convenient walking-distance location to Dotonbori and Shinsaibashi, plus the easy access to train stations. On arrival to Osaka unfortunately one of our pieces of luggage was lost in transit due to airline error. When we arrive at Hotel Kanade we informed the staff of the situation and they were very kind to help us follow up with the airport staff the following day. The staff were so happy when they could notify us that our luggage had arrived in the lobby! We felt that the staff were really helpful and friendly and did their absolute best to speak fluent English with us (we tried using our basic Japanese skills and they were very supportive of us trying). Thank you so much for making our first stop in Japan a great one. The room was neat and tidy albeit smaller than what we're used to in Australia. However, it had everything we needed and we were comfortable during our stay. My favourite part of the hotel was the lovely open-air onsen area (female and male onsen were separate). It was a surreal experience to relax in the onsen and hear the background thrum of city life in the crisp night air. We had a bit of a misunderstanding regarding the attire for the onsen - we wore the pyjamas provided in the room because we didn't realise that the staff provide special robes for the sauna and onsen! Hopefully we didn't offend anyone with our mistake! There were plenty of restaurants within walking distance and we also visited a laundromat (it was a reasonable walk but not too bad - we found a great Indian restaurant on the way too) during our stay. Highly recommend this hotel! Thank you for the great experience!