Name: Explore Himalayas Resort
Address: NH 58 Near Shivpuri,NH 58, Narendra Nagar, Shivpuri, Shivpuri, Shivpuri, 249192, India
Rating: 7

Room service

Rooms

Laundry

Services and amenities

Restaurant

Meals

Internet access

Internet

Location

At the resort

Dehradun Airport

Explore Himalayas Resort

Shivpuri

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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3-beds

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4-beds

40-beds

5-beds

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7-beds

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9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

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6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Pictures on tripadvisor and their website do not tell what this property looks like now. Let the pictures I took tell you the story.

PS. Staff was helpful and understanding. I'm sorry for them having to deal with such a management. 

Extremely disappointed

Giving one rating coz of the staff only. It speaks volume of the quality of the building (note: I can't even call it a resort or a hotel) when you are out of the property in 18 hrs instead of the desired 40 hrs. This because when we brought up the below mentioned issues with the management we were told to check out if we wanted to. They probably bluffed given the large group(18) and elders we had in the group. However, we decided to checkout given the condition of the rooms and washrooms. We were 18 of us, booked 8 out of the 9 rooms. 
Have to say staff was courteous and helpful, however, the property experience wasn't. Here's my experience: 

1 Ground floor rooms are in pathetic state with no fan regulators, dirty or no curtains (more like piece of cloth hanging on the windows) 
2. In one of the rooms, blinds wasn't working 
3. AC had no front panel in the ground floor rooms and more like a 1990s AC. Had they advertised as a property that uses stuff from early 90s, I would've been prepared for it. 
4. Flush and drainage issues. You had to flush multiple times to make it usable again 
5. There was a strong stench in the washrooms due to the drainage issues. Probably the pipelines had some issues. 
6. There are no amenities in the rooms - kettle/tea maker, daily mineral water bottles or minibar as mentioned on tripadvisor. However, the staff was quite polite and you could order room service. 

When one pays Rs. 5500/night (discounted group booking rate) with b'fast and dinner included I admit, you'd expect basic amenities to be included in the room. Specially when it's a leisure trip and not a business trip. 

I'm just trying to do my bit by writing this review coz the property's marketing team really feels no guest can do anything about this and nothing will impact the bookings...people will book anyway and its business as usual. 

Not a property which is value for money and alot of minor things can be ignored but when these things are not acknowledged, it makes the experience even worse. 

Can't upload videos otherwise would've done that too. 

Please note - . There are no cottages as shown in the pics...they either got washed away or damaged in the rains

Terrible and badly Maintained property

We stayed in this hotel for one day. This is situated slightly ahead of main Shivpuri and have only nine rooms. However, it has amazing courteous staff, very accommodating, will go all the way to make your stay comfortable. Loved every bit of it.  The rooms are okay and the property is a bit old, but with all basics in place...

Great service. Off location small hotel. Love it for its hospitality

I can't forget this horrible rooms special ground floor rooms.

Very small property with 9 rooms only.

Not maintained at all.

Food is ok restaurants is good to seat for lond time.

Staff is helpful.

Not recommended at all.

Terrible rooms

The only thing working for this resort is its location..It has the poorest service i have ever experienced in my entire life...They don't value your money..they don't value your time..And they have no facilities at all...they have no cabs for support, there was no electricity half the time...then water stopped running in the bathrooms..The room phone not working...No breakfast available on promised time...And the rooms were also ok...I'm not sure what are the charges about..and what did we pay so much for...

Explore Himalayas Resort

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