Name: The Byke Heritage Pure Veg Hotel
Address: M.G. Road, Matheran, Matheran, Matheran, 410102, India
Rating: 7

24-hour reception

General

Room service

Cable TV

Rooms

Restaurant

Restaurant (buffet style)

Meals

Free Wi-Fi

Internet

Event facilities

Business

Location

At the hotel

Room amenities

Powai Lake

Chhatrapati Shivaji International Airport

General Post Office

Chhatrapati Shivaji Terminus

Crawford Market

Horniman Circle Gardens

St. Thomas Cathedral

Gateway of India

Mumbadevi Temple

Prince of Wales Museum

Flora Fountain

Jehangir Art Gallery

Chor Bazaar

National Gallery of Modern Art

Bombay High Court

Rajabai Tower

Taraporewala Aquarium

Royal Opera House

Babulnath Temple

Juhu Beach

Versova Beach

The Byke Heritage Pure Veg Hotel

Matheran

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

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39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The Byke heritage is supposedly the oldest resort/building in Matheran . In my honest opinion the term "Heritage" is used here to sugar coat/ make up for what is a mediocre and ill-maintained resort. I have stayed here long back( 10 years or so ago) and it was at its prime then...but sadly everything is still the same ..in other words deteriorated with time.  In order to avoid being biased, I will divide the review into pros and cons...to give a fair assessment. 
Cons- The resort is old and maintenance/ upgrade is minimal or non existent. Rooms are very different in shapes, sizes and location. Some are modern , some are small , some are airy and some are dingy. Some with balcony and some without. And there are permutations and combinations of above. But the only constant is lack of attention and maintenance. in our stay we had to change 3 rooms and we still were dissatisfied. The first room had leakage and wall plaster falling off. The 2nd room was dingy and felt claustrophobic and smelt like mold . The 3rd which was given to us after a serious argument with the management was acceptable but was a duplex cottage i.e one cottage with one bed below with one attic type room in the same room . So we basically had 4 adults and 4 kids sharing the same space. I must mention that the management and staff there are LEAST bothered about the guests . The housekeeping and bell boys are much better and should be recognised for atleast their acceptance of the fact that there are some shortcomings and they genuinely try to help. The checkin experience was average and no information given ( no location of room, amenities, food timings.). nothing! They asked us for id and payment . Mind you we have made advance payment at booking and they wanted the entire balance amount even before check in . I can understand why... because they know once the guest sees the room...they will realise they are being short-changed. We reached the resort at 2pm and despite being almost empty we got a room by 5.30pm... due to the struggles mentioned above.
The rooms as mentioned are extremely dated and maintained. There is no element of design or thought given...it seems like a 8 year old was given a project to put a room together. Beds , walls, bathroom, decor ...all are disparate. Its just patched together. Our bathrooms had a glass partition for an area which didn't have any use..but the shower didn't even have a curtain. The toiletries were average. The beds / sheets were definitely not cleaned daily. The pillows ...bad and saggy.  There were 2 airconditioners but one didn't have a remote and on asking..they said..its not there. The resort is vast and huge and lot of greenery but ZERO direction on where the rooms are. There are many more anomalies but I will sum it up by saying..keep your expectations low..very low.

Pros - The pros are few but I would also go into the details because credit should be given where due. The single biggest highlight of the resort is the FOOD... The package includes.. breakfast, lunch ,high tea and dinner and each meal is well worth it. This is a pure vegetarian resort. 
 The breakfast is sufficient with cornflakes, milk, juice , bread/toast and one South Indian( idli dosa etc) and one north indian ( paratha, cheela etc) hot live station. Tea is nice...coffee is instant coffee.
The lunch is always thali and the variety is good and you get served hot roti and all other elements fresh. Not oily or heavy. Simple and tasty food.
The high.tea is well...tea but again with a snack...pakodas (in rainy season) were just phenomenal...and sandwiches on another day...superb !
Dinner is a buffet with Indian and continental/Chinese selection with a live station for Pav bhaji, snacks..etc...again...extremely tasty and fresh food .
The resort is lush green and not in a busy part but far from the market. 
If you know matheran...then this is quintessential matheran..
It's spread across a large area and landscaped well. 
Last but not the least...the support staff ...in the kitchen, housekeeping and other areas..even the gate keeper.
A general  comment: Although we visited during early monsoon, it has no bearing on the facts mentioned and does not change much apart from the moisture in the weather which is a given, when in Matheran. So no excuses for the resort.

Conclusion: Is this a good resort to stay...i would say..yes.. if they revamp it..majorly...is it worth the money.? absolutely not..you basically are paying only for good food here.. there are  Better options in matheran.... Regal matheran down the road and Usha ascot are worth looking at . 
This is a disappointment given the hype people and the management has created around it. Maybe it was great and needs major overhaul. 
It's like a vintage car which needs an engine overhaul and fresh coat of paint.


ILL-MAINTAINED and dated resort needing major overhaul, far from market but with arguably the best food in matheran!

recently visited the resort from 25th november to 27th november for 2 nights. i stayed at their delux luxary pool view room. i have booked 2 rooms of the same category.  what i found is that there are few negative reviews on various sites. but actually there is nothing negative about the resort. its well maintained absolutely fatastic resort. 
pros : 
huge property, very clean & green and will give you heritage vibes.
they have nice swimming pool for adults and pool with slides for children. they have bar  with sitting facility.  though very limited varities to choose from. inhouse games zone , advanture activities also available.
rooms are specious, well lit and clean with huge sitting area outside the room facing pool, bathrooms are very clean. they have back up generator for any electricity failure. in my 2 nights i have not faced any power cut because of generator facility.
breakfast is very tasty and at poolside with very nice spread. 
a la carte lunch and dinner is tasty.
they have live music nights on weeekends with a fabulous singer ms. gauri singing various songs. she is very talented and have a very beautiful voice.
they have dj night as well after the live music session by ms gauri. 
dj sameer khan is excellent dj and you will love to dance on his tunes.
resort staff is highly polite , quick in service and well mannered.
hotel check in to check out is all smooth.
they have running hot water through out the day.
spa is excellant . ms varsha in ladies section and mr anil in gents section.they both are highly trained . its highly recommanded that you must visit to them atleast once to them during your visit.
cons:
resort should provide hot water kettle and mini fridge in rooms. its now a comman facility across all the hotels- resorts.
food items in menu are very limited , restaurant must include few more food items.

overall its a very good & pleasant stay for me. i would highly recommand the byke heritage for your stay.

HERITAGE EXPERIENCE

Close to charlotte lake & points, beautiful well maintained spacious property. Rooms are spacious and comfortable. Ensure you keep the doors closed, else monkeys can get inside. We had the dinner buffet and bfast there. Both were tasty and the spread was good. They have a disco as well that we did not use. I used the spa. Got an accupressure massage. The masseuse Varsha is very good and I am glad for taking the massage. The property is 15-20 mins walk from Charlotte lake, Lords point, Pisarnath temple and Cecil point. It is also 20mins walk to Alexander point in a different direction. It is 15-20 mins walk from railway station. Horse ride from station to Byke will cost approx 100-150 and from Dastur point will cost approx 650. There are hand drawn single seater ricks as well whose cost we didnt ask. Elderly people or families with kids were using them. Overall, we enjoyed our stay here, we would stay here again and recommend it to our friends and family.

Convenient for points, comfortable rooms, good food

Pathetic service received IN Matheran AC is not working, At hotel room main gate there are too many monkey when we call reception for help we dont get.
When we call centralized booking for help they dont help or dont give manager no. Phone was picked up by south goa unit he also didnt gave is name when i asked. Room phone is also not working for calling Reception.  Very pooor services. Dont book this hotel for vacation there are better option.

Very poor services

Peaceful retreat. Great vegetarian food with lots of variety. Kids enjoy a lot due to the huge space. Rooms are clean. You should definitely experience Anil Bhau's massage. Ambience is also good. Have been there 4/5 times and never got bored.

Overall a good experience for Nature lovers. Great peaceful retreat.

I,Shrinivas kulkarni visited hotel as Consultant amd met Mr.Santosh Pawar,Engg Incharge of Hotel Premises.Went around the hotel on 9th and 10th,Sep,2023.Had Lunch on 9th,Sep.Lunch was very delicious,finest quality and especially Spicy Daal was so much tasty that I could enjoy it with Rice twice or thrice,I forgotten and also Dinner was very much satisfactory.
On 10th,had breakfast puri,bhaji,misal-pav,Upma and chutney all of them were so tasty that I forgotten that i was having breakfast.
Property infrastructure though it is of much older, its architecture and beauty has found increased or not to compare with any because it is situated in the LUSH GREEN LAP OF MOTHER NATURE. Also I enjoyed very tasty Lunch,especially Pooran poli and Seviyan Payasam were of so much good quality that its essence cannot be explained,so enjoyed these two items twice.
Hence I would like to Thanks Mr.Santosh Pawar and The Management for the GOOD HOSPITALITY TREAMENT PROVIDED TO ME DURING MY VISIT.
I definitely recommend whom so ever it concerns,regarding this property to visit and enjoy the Hospitality Treatment which is Located in the Lap of Lush Greenery Mother nature ,Matheran Area of Maharashtra. 

EXCELLENT,LAVISH AND SATSFACTIONAL EXPERIENCE

I am stay with family Nice stay food qwality super and food manger mr. Prakash gupta was  very helpfull person i am injoy this trip.. and best hotel in matheran thanks mr. Prakash gupta..  thanks prakash bhai 

Mr. Prakash gupta very nice person

I have stayed at this hotel multiple times.. The staff is amazing the rooms have been comfortable... Food is very tasty and quality is also very very good.. I suggest to visit this place at once.... All thanks to "FOOD MANAGER MR. PARKASH GUPTA"... 

Matheran experience

We visited the Matheran with the family. We stayed in hotel - The Byke Heritage. It was a awasome experience. The food was really great. Many varieties was available in food. All thanks to the food manager Mr. Prakash Gupta.

The Byke Heritage Pure Veg Hotel

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