Name: Hotel Pine Palace Resort
Address: Alambal Road, Gulmarg, Gulmarg, Gulmarg, 193403, India
Rating: 7

Smoking areas

Newspapers

Ticket assistance

Garden

No elevators

Reception desk

General

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Tour assistance

Tourist services

Barbecue grill(s)

Picnic area

Barbeque

Recreation

Free parking

Parking

Business center

Fax machine

Business

Pets allowed

Pets

Location

At the resort

Srinagar International Airport

Hotel Pine Palace Resort

Gulmarg

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I have only 1 complaint and it is the longest, most important complaint. The owner of this hotel is greedy, selfish, and rude. 

Our travel agent has booked and PAID 2 months in advance, for 2 nights at this hotel. 2nd day, the staff and most importantly the owner of the hotel scolded us and forced us to check out. The only reason he gave us: they double booked, and the new family is here to check in. He is unprofessional. He literally saw 2 old ladies (my mother and aunt) who were tired from a day our in the snow, basically almost fainting, and YELLED at them to ask them to pack immediately.

1. He said the rooms were double booked, he just needs 1 room. We were 8 rooms.
2. We argued, we paid 2 months ago, why should we leave if it’s their double booking issue?
3. Since he just needs 1 room as he said, our travel guide left the hotel for him. 
4. After our travel guide left to give him 1 room as he asked, he still kept on banging on all of our doors to ask us to still leave

Words yelled by him: “please, just leave” without any explanation on why we, customers, have to move out, due to his mistake of double booking

Then when we spoke to the staff, guess what? The staff said the owner of the hotel actually got a VIP customer who called and offered him double the price of the rooms, only a couple of days before we checked in. That is all. He didn’t “double book” we didn’t do anything wrong. He just was greedy.

In the end, our travel guide fought for our rights and we got to stay the 2nd night.

Horrible experience. I thought being a muslim, he would have the decency to not be corrupted. I am dissatisfied and disappointed that he is just as if not more corrupted and disgustingly greedy like other businessmen.

Owner of hotel is rude and disrespectful

Nice place with beautiful view and just walking distance to gondola ride.  The room is clean and quite cozy. The dining crew is friendly and very helpful.

The only bad thing is the management. We had booked for 2 nights stay.  On the 2nd day, when we returned to the hotel after the gondola ride, we were asked to check out@move out.  Reason they gave, they had redundent booking due to miss communication with our agent.  Is that how the run business? 
We refused to move out since we had made the payment and we thought the issue was settle after they discussed with our agent but the staff kept on coming to oir rooms saying rooms service but at night  they kept asking my son to move out saying that my son is young and Muslims can tolerate and they need 1 more room for their new guest which are from India.  They dont even offer any option to us or pay us back. After argued and warned the staff then only they stop.
On the day we check out, the manager was there but had never take the chance to apologize on what happen.

Nice place, nice view but bad management. Will not come again at the hotel



Booked for 2 nights but on 2nd day, we were asked to move out 

Hotel is clean, rooms are spacious and centrally heated. Food is awesome and as a solo traveler I felt very safe. Access to hotel is uphill and it may be inconvenient for elderly in absence of a proper pathway. The hotel is fairly priced and comfortable stay with value for money as compared to other accommodations.

Solo travel for Ski

Worst hotel in town,over priced.No service nothing.Rooms are too much dirty and stinky.even u can stay in side the rooms.i upload the pics of my rooms.i booked this hotel by some local agencies .If u pay 1500 or 1700 then it's good for this type of hotels but not more then that

Worst Hotel in Town,Avoid To Book

I would like to share my experience that the hotel staff are so humble to serve you. And the location is good And my check-in is also super smooth. They follow the safety standards genuinely and cleaning is done from time to time. Food quality and quantity is superb. Polite staff and all rooms have amazing view

Awesome experience

So this is my first time ever here in Kashmir, gulmarg and I'm staying in this quite, comfy and cosy resort! Let me start by saying I felt absolutely safe and increasingly welcomed here! The food is great, soups are amazing and they have nice variety! The staff is extremely sweet, humble and generous! The manager, Mr. Khalid is an extraordinarily - a great host, he will help you with everything incase you need to know anything about the place or the transport. Everyone at this resort makes their best-do for you, be it the cook, the supervisor or all the other members of the staff. They are all evenly nice and they try to make you feel like you're home! This resort is also very near to Gandola, you can literally walk - I actually did walk up till there. You can also go for beautiful site views by foot, local market and cafes are also approachable from here!

Extremely accomodating and really comfortable!

Best part of this hotel is its location as this property is 10 mins walk from Gondola. The other most impressive thing about this hotel is the hospitality. Staffs are well mannered and ready to help you anytime. Food quality is average and car doesn't come to the entrance of the hotel so be prepared to walk a bit. Overall you can consider your stay with family here.

Reasonably comfortable stay

Having read the reviews we were not sure the quality of hotels are good in Gulmarg. But this was a pleasant surprise. Great hotel… amazing staff… very well
Heated room and blanket.. clean washroom and main important AMAZING FOOD. Slightly above budget but worth the stay

Amazing place to stay at gulmarg

Beautiful stay!! Comfortable accommodation!! Jain food available too. The view from the hotel is amazing. Had a lot of funn. The staff is sweet and helpful. Looking forward to visit again very soon. Must visit it in snow season❄️

Family hotel

The rooms are good.. The food is very good. But not satisfied with overall experience. Hot water hard to get.

In out room, tatasky balance was over. I asked manager to start it at 10 pm when I switched on the tv. He asked, 'Do you want to watch TV now?'. I said yes. He said ok. I waited for half an hour but no luck. I called again and some random guy picked it and said, there is no one here... Pathetic. 

Hotel Pine Palace Resort

Main amenities of the hotel

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Location

Description of the hotel

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Paid on the spot

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