Name: Burji Guest House
Address: chavchavadze 9, 4200 Sighnaghi, Georgia, Signagi, Signagi, Signagi, 4200, Georgia
Rating: 6

Air conditioning

24-hour reception

Smoking areas

Smoke-free property

Heating

Express check-in/check-out

Chapel

Garden

Terrace

Private check-in/check-out

Outdoor furniture

General

Bridal suite

Allergy-free rooms

Non-smoking rooms

Soundproof rooms

Room service

Mosquito net

Rooms

Iron and board

Ironing

Laundry

Concierge services

Luggage storage

Wake-up service

Iron

Services and amenities

Diet menu (on request)

Breakfast

Breakfast in the room

Common kitchen

Restaurant

Packed Lunches

Bottled water

Kettle

Meals

Free Wi-Fi

Internet

Car rental

Transfer services

Transfer

Russian

English

Languages Spoken

Tour assistance

Tourist services

Barbecue grill(s)

Picnic area

Sun Deck

Recreation

Parking

Beach/pool towels

Pool and beach

Meeting and presentation facilities

Business

Babysitting and childcare

Kids' TV Networks

Kids

Pets allowed

Pets

Location

At the guest house

Burji Guest House

Signagi

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Family run guesthouse that was pleasant and fun. Spotlessly clean. Comfortable bed. The family were attentive to our needs. Quiet location a short walk to the city square. Ensuite bathroom spotless. A rooftop terrace is being constructed which will have fantastic views.

Family Guesthouse Built Alongside the Ancient City Wall

I booked via booking.com and once there they tried to fool me and I had to argue to get what I paid for .They barely speak English, they were also really rude in every way, they definitely ruined our mood (we were a couple looking to relax). Also this is a restaurant so the room face to the restaurant room and you need to walk through that to get in your room. As a cherry on top they smartly decided to have glasses on the door of the "deluxe" rooms, adding even more privacy (sarcasm). The place is obviously very loud too. 
In one word: horrendous.

Extremely rude, inappropriate and unprofessional


1. We booked a Deluxe room which comes with private bathroom. When we arrived we've been told "Booking doesn't show you everything" and tried to be given a room without bathroom just in the corridor in the restaurant. 
PS the shared bathroom is shared with guests of the restaurant 
PPS the room is literally in the restaurant and they even say it's soundproof which obviously is not true. 
2. Staff was extremely rude, I've been told my English understanding was not enough to understand what I booked. 
3. We had to argue to get what we booked and they even tried to make us feel like it was a favor. 
4. Room "with view" of broken houses. 
5. Filthy and mouldly mattress. 
6. Staff talks loudly till late at night in front of the rooms.
7. Door of the room with glasses facing the restaurant.
8. Guests of the restaurant obviously confused our door for the one of the bathroom. ZERO PRIVACY. 
9. Disgusting and unprofessional behavior of the staff. When we arrived we were asked how much we paid so they could probably treat us consequently. 
10. They refused to check our booking on the booking app and they were not able to check our booking on the site. They kept asking us to show them the picture of the bathroom in our app (which they smartly don't put in the confirmation of the reservation - it is only visible in the description while you book) 

Very unprofessional and unpleasant staying 

We stayed at the guesthouse for two nights in June 2018. When we booked via booking.com, I paid in advance for the stay with my credit card. 

When we left he guesthouse on Saturday morning, the man who seemed to run the place chased after us. He spoke no English but seemed angry and made a gesture that suggested we should pay. 

I told him I had already paid. I had saved the PDF payment confirmation from booking.com on my phone and I showed him this. I had both the English and Russian versions and I showed him both. However, he just continued to rant at us in Russian. He then passed me a mobile phone and I spoke to a woman who spoke some English, who told me we had not paid!

I knew this was not true, as I had the confirmation e-mail and I had checked my bank account before going to Georgia and had seen that booking.com had taken the payment from my credit card. I told the woman this. She was very angry and told me that they had not received any payment from booking.com. I told her that I had made the payment to booking.com and was not going to pay again, and she should take this issue up with booking.com. At this the woman said she was going to "send her driver" to see us and sort it out. 

So far the entire "conversation" had taken place in the street outside the guesthouse. I did not like the sound of the driver coming to "sort things out", frankly this sounded like a threat, so we left - knowing I had paid and they could sort it out with booking.com. I was not going to stand in the street and argue.

We went to the bus stop to wait for the bus to Tbilisi. The bus stop is also next to the police station and I thought being here would make them less likely to try and beat me up, and we could call on help from the police if needed! After a few minutes a car pulled up and beeped it's horn at us. This was the driver, along with two women who worked at the guesthouse / restaurant. He beckoned me over. One of the women spoke a little English, but the driver did not - goodness knows how he was supposed to "sort things out" when he couldn't have a conversation with us. I suspect the intention was to intimidate us as he was a bit of a big chap. 

The three shouted at us, and I repeated that I had already paid them. I showed the man the PDF and said I had paid. Then a forth person came, who seemed to be one of those people who hangs around at the bus stop trying to get people to stay at guesthouses in town - he spoke English and acted as an intermediary. The man said that something similar had happened at Burji Guest House last week and they had "not been paid" by booking.com. It wasn't clear how it had been resolved that time (and whether similar scare tactics were used against the previous people), but if this is an ongoing problem with booking.com then the guesthouse clearly has a responsibility to sort it out with booking.com!

I was then asked to get in the car with the man and go to the bank - he claimed the staff at the bank would be able to tell if the PDF was real or not! I told him it was real, and I wasn't getting in his car. I actually said "you're not kidnapping me!" They then said they would phone booking.com and somehow the staff at booking.com would arrange a refund to my card, then I would be able to pay them in cash. I said that just because someone on a phone tells me they "work for booking.com" and have "refunded my credit card", I would never believe this was legitimate. I told them I was not budging and would not pay them a second time. The man also tried to get hold of my phone, which I refused to give him. 

The four people hung around whilst we waiting for the bus. I am sure they were simply trying to intimidate me into paying. Luckily for me I don't intimidate too easily, but I am sure many would have just paid up at this point. I could see that they were on hold on the phone, as if they were trying to call booking.com. They stayed until the bus came and we got on - just relieved they didn't try to stop us. 

It struck me that the staff probably thought they had not been paid and probably had no idea how booking.com worked. However, they must have actively chosen to accept prepayment via booking.com. Most hotels on the website don't accept prepayment. They must have chosen to take this. Perhaps they should learn to use the platform properly.

This experience was very stressful and not what I wanted on my holiday. It was a horrible hour waiting for the bus while worrying that I was going to be attacked by the people who turned up to "sort things out". My wife and I felt we were being threatened, and all of this in a completely undignified way - shouting in the street in front of others waiting for the bus. For this reason I am giving the Burji Guesthouse the lowest possible score. I did not go to the guesthouse to be threatened and intimidated. If they don't know how to use the booking.com platform properly then they should stop using it. 

It is a shame as the women who work there seemed lovely and were very welcoming. It is a shame for them that their colleagues are so aggressive and unreasonable.

I was threatened by the staff who did not accept I had already paid in advance via booking.com

Burji Guest House

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