Name: Kongo Hotell
Address: 19 Kalda, Haapsalu, Haapsalu, Haapsalu, 90503, Estonia
Rating: 7

24-hour reception

Smoking areas

Smoke-free property

Heating

Express check-in/check-out

Garden

Terrace

No elevators

General

Allergy-free rooms

Non-smoking rooms

Room service

Interconnecting rooms available

Family room

Cable TV

Shower/Bathtub

Shower

Linens

Toiletries

Rooms

Accessibility features

Accessibility

Luggage storage

Wake-up service

Telephone

Services and amenities

Breakfast

Breakfast in the room

Restaurant

Meals

Free Wi-Fi

Internet

Russian

English

Languages Spoken

Free parking

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Meeting and presentation facilities

Business

Sauna

Beauty and wellness

Family/Kid Friendly

Kids

Pets allowed

Pets

Location

At the hotel

Room amenities

Kardla Airport

Kongo Hotell

Haapsalu

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

if you want or need internet access...you will need to sit at the top of the stair as the wifi is non-existent in the rooms, exceedingly hot rooms with no air conditioning, but a fan that works but does not rotate. more disturbing was the state of the mattress and condoms left by a previous guest, a mattress that is fit only for the trash, actually is a biological-hazard and would be better off being burned stained with BLOOD/URINE/FAECES photo's taken for proof, so the embarrassed night staff allowed us to move rooms at 1am to another exceedingly hot room only to try and cool it down again...really cannot recommend this hotel in any way shape or form, VERY expensive for what you get....better stay at the Promenaad...more expensive but much better hotel...This morning the management inspected our room and in her opinion it was totally acceptable and we would not have even been offered a different room so no discount or refund would be given or offered, this hotel is an absolute joke and not what you expect in 2016

Sitting at the top of the stair and gifts left by previous guests

location is very great.1km to the beach, 1km to the  centre of town.Breakfast was  normal, not very fancy.Area was quiet and peacfull.The personal was nice.
Parking is free.good value for spend a weekend in Haapsalu.

great location

I think the low season was to blame. It happened that a Valentine's Day offer of hotel Kongo caught my eye - it offered a room, use of sauna and a breakfast+dinner for a very attractive price. Obviously there was a good reason behind this - in February Haapsalu town is practically extinct. Most of the pubs and restaurants are closed and the activities (besides walking in the empty streets) are quite limited. In the same time this kind of still life had its appeal so I took the offer for 2 nights. Arriving in Friday night the reception was surprisingly cold and it became worse during dinner. There was a special menu for this offer (that consisted of 2 main courses) - I get that. But when I asked for the ordinary menu to buy something in addition, the waitress told that they did not have one. As the restaurant looked like a school diner, I even believed it then. But the next night there were also some other guests and what do you know - they had menus in their hands! I was willing to pay for some other dishes because the dinner offer was really poor, but lying that they did not have menu - that's something new. Breakfast on the other hand was quite ok.
The rooms in this hotel are clean but basic. As it was winter, the temperature inside could have been a bit higher, but this was not a major issue. The coldness of the staff and the weird lie about the menu were the real problems. It made me think that it was low season effect - it has probably been months when the hotel was full of customers and the staff has forgotten what servicing clients meant. Even if you use a well-priced offer, you should not be treated like second class guests. There were probably only 2-3 rooms filled with customers that weekend so every client should be appreciated. I know that for the receptionist it is very annoying when somebody cuts into your facebook conversations or some other online activities but for the sake of the hotel reputation, you should try it. Even in February.
The hotel, by the way, is well located and in summer it would be a great base for enjoying Haapsalu resort but considering my experience I would not recommend it. There are other places to try out and next time I go to Haapsalu, I definitely choose another place to stay.

Not what I expected

Hotel is modern and a short walk from centre of town where there is a choice of restaurants, cafes and bars. Our room was quite small but clean and well kept. We were there during a very hot spell (exceptional apparently!) and west facing skylight made room quite hot in evening but would not expect to be a major problem. Good buffet breakfast. Quiet and comfortable. We liked Haapsalu very much as a place and as a base for the local area

Good value stay

Haapsalu definitely worth visiting and Kongo hotel good place to stay. Go for the double apartment to have comfortable space. Bed a bit small. Reception staff spoke excellent English. Good breakfast, safe car parking, and easy walking to town, castle and waterfront. Good value.

Kongo Hotell

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