Name: Hotel Kastel
Address: Frankopanska Ulica, 22 4, Crikvenica, Crikvenica, Crikvenica, 51260, Croatia
Rating: 6

24-hour reception

Elevator/lift

Smoke-free property

Heating

Garden

Terrace

General

Non-smoking rooms

Family room

Cable TV

Shower/Bathtub

Bathtub

Rooms

Accessibility features

Accessibility

Luggage storage

Safe-deposit box

Telephone

Services and amenities

Buffet breakfast

Restaurant

Packed Lunches

Meals

Free Wi-Fi

Internet

German

English

Italian

Languages Spoken

Next to the beach

Pool and beach

Family/Kid Friendly

Kids

Pets allowed

Pets

Location

At the hotel

Rijeka Airport

Hotel Kastel

Crikvenica

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Despite the low ratings on Booking, this accommodation was booked in good faith and due to a last minute decision to take a vacation. We certainly did not expect the situation to be that bad.
The rooms are average, the hygiene should be at a higher level (for example, the shower is not washed at all, the curtains need immediate replacement as well as the shower heads which are non-functional). There od also a lot of dust everywhere. No hair dryer, TV does not have signal. On first floor we had problem with the noise from kitchen ventilation.
That part is actually something that can be overlooked considering that most people spend quite a bit of time on vacation in their rooms.
What is worrisome is the quality of the food which is not worthy of a guesthouse by the national road. The food has a questionable appearance, only the cheapest ingrediance, the hygiene of the premises is poor (at dinner a tablecloth with a stain was found at the table, and then in the morning at breakfast at the same table the same tablecloth, which means they don't change them). The staff does not communicate, the tables are not cleaned and served after the guests leave,...
Although obviously the hotel without investment and any standard will find guests because it is full, this review had to be written for a peaceful soul.

Save money and don't book this hotel

-receptionist hostile,young blonde receptionist can't even answer the greeting of departure, sarcastic , she dont like this jobs. older blonde receptionist frendly and helpfull 
in the kitchen staff friendly. food typical hotel, but very good
-dust, handprints when first entering the room
-
expensive parking, no fridge,  no hair dryer, no shampoo, only shower gel,

nice place, near to beach, 
from the outside, the hotel  is beautiful, the photos of the interior do not correspond to reality, given the price, it would accept it, however, if it was properly cleaned.

Receptionist catastrophe

This hotel is in a great location, at the end of the Crikvenica rock beach, with nice water games and a good quality beach restaurant food.
The rooms have no AC and may need some renovation, but we liked the view and the staff was very nice, helping us in everything they could.
Unfortunately, there’s no parking available at the hotel (they have a few spots that are already taken) and the public parking is quite far away (2km).
The breakfast is basic but eating outside is nice.
I would come back.

Great location, no parking

Stayed  here 1st week in October after a hotel change.arrived by coach late on a Sunday night and they had kept the kitchen open for us with hot food, could complain at all ate here  for 5nigjts in a row good choices.2soups to start,vegetables, meat and pasta.fresh sale. Loads of sweets and fruit.rooms are good size but could do with a little updating but cleaned every day and fresh towels every 2days.the young lad at breakfast was exellemt even showed us where to go on his phone.reception staff very polite and helpful. .one drawback you have to take your cases up to reception by stairs only.but then there  is a lift.watch out for mossys they were  still there in October so take your kit. Would stay again defiantly. Stunning views over the sea.regards berne norton

Intriguing 

Both reception and restaurant staff need lessons in hospitality. So rude - unbelievable.

Covered in bites at this hotel.

No hairdryers

No plug for bath

Nice view but other than that nothing good to say

RUDEST STAFF EVER

Stayed here a couple of days with an organized trip. I arrived in the room and was surprised about the very loud music. The receptionist wasn’t surprised at all and explained to me that the loud music was until 11pm and maybe even later. This was weird since I specifically asked for a quiet room. No hard sounds are aloud after 10pm in the hotel but my room was an exception. After a discussion and waiting for more than an hour I got another room.

Bathroom: a lot of mold and no soap.  Again I went to the receptionist and after a long time i received some soap and the next day the cleaner removed the soap! If you are interested in a lack of hygiene you should stay here.

Breakfast is very minimal with old food, warm cheese and cold sausages. Diner buffet is bad, 30 minutes after the start of the buffet there was almost no food. 
A couple of people in the group had diarrhea because of the old food. 

 I needed to pay for tea/coffee although all alcoholic beverages were free. When I explained that I already paid for the all inclusive buffet I got tea in a dirty mug. The days after it was the same story and eventually the waitress was that angry that she pushed me. So if you are pregnant or just want to drink a non- alcoholic beverage be prepared to be assaulted by the waitress.

If you are interested in church clocks at 6 am every 30 minutes until 10am  this place is made for you! 

Almost no one who works in the hotel can speak English or French. 

This hotel was so bad that I received a compensation from my travel insurance.

Lack of hygiene in optima forma

Stayed here for one night. The room we got was very simple, not many amenities in the room (no mini bar, no hair conditioner, no robes in the room despite there being a spa). The spa was definitely the highlight; even though it's small, the sauna room was great. For a fee of 65 kuna per person you get to use the sauna, steam room, shower, pool and a relaxation room. It is coed and so one can enjoy the facilities with a significant other. The pool is advertised as having warm water, however it's no really that warm. The breakfast was good, with the usual selection of some fruits, cold cuts, breads and an espresso coffee machine. There's no parking in the immediate vicinity of the hotel; the parking is behind the cemetery. The hotel offers a shuttle service to and from the parking area. Make sure that as you get into the town of Motovun you let the parking guard know you're staying at the hotel, otherwise they charge you a 20 kuna fee per vehicle.

Hotel Kastel

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