Name: Le Chateau du Lac
Address: 1138 Gregory Road, West Kelowna, West Kelowna, West Kelowna, V1Z 3A6, Canada
Rating: 10

Elevator/lift

Smoke-free property

Ticket assistance

Garden

Television in lobby

Terrace

General

Laundry

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Barbecue grill(s)

Picnic area

Barbeque

Sun Deck

Recreation

Free parking

Parking

Seasonal outdoor swimming pool

Pool facilities

Pool and beach

Conference Hall

Business

Pets Not Allowed

Pets

Location

At the hotel

Kelowna International Airport

Penticton Airport

Le Chateau du Lac

West Kelowna

My husband and I traveled to Kelowna for a wedding in September and chose Chateau du Lac initially as it was convenient to the wedding venue.  While it was that, it was so much more!  We immensely enjoyed our time at the B&B. Our private room and bath were exceptionally comfortable and had all the amenities we needed.  Our breakfasts were delicious, and Keyla was a gracious host.  

A previous reviewer mentioned the animals.  We did know about them ahead of time - they were discussed in the welcome letter - and we never found them a problem.  They were quiet, and confined to a small space on the lower level away from our rooms and from the kitchen.  

My only regret was that we could not take advantage of the pool and hot tub!  If we are fortunate enough to go back to Kelowna someday, I would definitely hope to stay here again in order to enjoy the view, the comfortable surroundings, the delicious food, and Keyla's hospitality.

Wonderful location and exceptional experience

Fantastic spot! So accommodating.  Breakfast was fantastic.  so close to vineyards!

Great location!

Loved staying at Chateau du Lac in West Kelowna.  Location is perfect for wine lovers or just for exploring the Okanagan Valley area. Keyla’s home is lovely and she is a gracious and accommodating host. The room was perfect - comfortable bed and a beautiful huge bathroom. Oh, and the views overlooking the vineyards and lake are stunning. We would go back without hesitation and highly recommend this BnB.

This has been our top stay in BC during our four week trip. We enjoyed this B&B very much. It has been warmly and luxury built, decorated and taken care by the couple owning it. The privacy but still very welcome contact to the owners was really appreciated. 
We will definite stay again here at our next BC trip!
Thanks Keyla for the Wonderful stay!
Alex & Marcia

Wonderfull place to stay and enjoy - built with inspiration and dedication

Great Location close to some Amazing Vineyards, Catching up with friends, Relaxing fun time had by all and Excellent breakfast.

Fun Trip

I don’t understand why this B&B Chateau Du Lac have such great reviews. This place does not deserve 5 stars rating what so ever. That’s what got me suckered from booking at this place. With all these wonderful reviews about this place. I notice all these good reviews when I was looking for a place to stay in Kelowna that weekend on hotels booking website. I was at first skeptical with booking at Chateau Du Lac and since I am more of a hotel type of person and also my bf. But I looked at the place and it looked nice on the picture but the good review is what got me to book this place. I asked my bf before booking but he said he trusts my taste so I went ahead and booked it. Upon arriving Keyla the owner of this B&B called me asking what time will I be arriving. I did not know we needed to check in between a certain time since she’s the owner and she said she had a meeting and needed to get groceries for breakfast tomorrow. I told her she can do what she needed to do and we can wait for her once she comes back from her meeting which was done at 830pm. The check in was 4pm to 6pm. But that was fine. We were in no rush and wanted her to go on with what she planned. She did say she would just cancel her meeting to wait for our arrival but I felt bad and told her not to. I thought there was a Conceirge to check in since the place stated there was one. But there isn’t one! It was just her taking care of 6 guests... 3 couples. We booked a 2 night stay at this B&B with a hotel price. But it wasn’t hotel feel what so ever. Also it said no pets allowed so my bf and I assumed there weren’t going to be any pets but she has 2 CATS, 3 DOGS and a parot! I don’t mind the pets because I love them but at least Keyla should state that since my BF was ALLERGIC TO CATS! There weren’t just 1 CAT, but 2 CATS! We kept telling Keyla that my bf is allergic to CATS. She apologize and said she was going to put them away but she did not! She still let them roam around and especially at night and they kept coming around my bf. He literally locked himself in the room since Keyla wasn’t doing anything about the issue. She doesn’t wipe her dogs clean after they are let outside which I find disgusting because by the second day, there were dog and cat hair all over the floor! And she makes breakfast in the kitchen where they roam all night! She would also hold onto the dog and go back to making our breakfast which result to having find dog hair in my food! I didn’t like how Keyla would pick and choose who she wants to cater too. Because we were younger, and didn’t really respect our concerns and thinks we wouldn’t do anything about it. She made this delicious Cherrie jams from the cherries in her back yard. On the last day she told my bf and I, she won’t have jams for us because she ran out! But she gave 2 full jams to the other 2 couples that stayed there. I found that really rude of her. We told her we shared our jams with the couple yesterday and she had the nerve to say she will ask them. But the couple were sweet and wanted to share the jams with us. She also contradicts her house rules. She told us to never walk too loud around the house which we didn’t, but she would walk around thumping her foot on the floor. Also on the first day, she was heading out, she told me to tell my bf she’s sorry she needed to have her cats out even though we told her numerous of times he’s allergic to them. She did not respect any of our concerns what so ever and dismissed it. We came home around 1120pm that night to find that the numbers to open the door was not correct. On the 4th try, the alarm went off. So I called Keyla but she didn’t pick up. But luckily one of the guest open the door for us since he just got home. I thought Keyla was asleep but then all her animals were out roaming so I knew she wasn’t home then. She then comes home at 1pm but said she home at 1130pm so firmly but when I told her there’s no way because we came home at 1120pm and I didn’t sleep until 2am and I heard her open her bedroom door at 1am. At the end of the check out she knew we weren’t happy with the service and being treated like we weren’t her guests, she apologized and offered us 20% discount If we come back to stay at her B&B but I told her we can’t since my bf is allergic to her cats and if we knew she had cats there, we would never book at her home. So she said she wanted to make us happy and offered us one day refund. Also when I confronted her about us not being happy especially with the cars around my bf, her excuse was she put them in the office from 7am to 1pm. But what about his freedom to roam the place since we paid to stay at your B&B?? It was disappointing with her excuses. So she agreed that would make us happy and I was just going to leave it as that and go on with our lives. But shortly after she told hotel bookings that I cancelled the booking and never showed up at her B&B which resulted in them from taking 2 reward points from me on their website. I can’t believe Keyla would be so petty to tell them I canceled when she offered the refund due to her bad service! So this is why I’m writing this review because she bribes people with refunds hoping she doesn’t get a bad review online. If Keyla was genuine and honest in the first place she would still get her good reviews! But she doesn’t deserve it and also the place is dusty and the washroom knob was breaking down. Pictures are deceiving and the mattresses are very old, you can feel every shake when someone moves. Because of Keyla and how she hosted her B&B, I would never book at another B&B again and just stick to my hotels with my own privacy and no animals around either or having house rules when we pay premium hotel prices! She definitely treated me and my bf like we were a minority and that’s just a shame...

Horrible experience for our first B&B and there’s 2 CATS and 3 DOGS that lives in the house that is not mentioned

The breakfast and the people. The location was excellent. Our room was w

I don’t how this B&B got high ratings but I now know why ever since I got suckered booking this place due to the high ratings of this place. First of all this place does not say there’s 2 cats, 3 dogs and a loud parrot at this B&B. So if you’re allergic to animals especially CATS, I would not recommend this B&B at all! We told Keyla numerous times that my bf is allergic to cats, she did nothing and if we had known there were cats here, we surely wouldn’t book this B&B in the first place! The place is not clean what so ever. A lot of animals furs are floating around the floor and Keyla would hold her animals then she would make our breakfast which result in dog hair in my food! It was very unsantize and I’m sure you wouldn’t want to eat at a restaurant where they have animals around and that’s why animals aren’t allowed even at the mall to begin with! She doesn’t clean her pets after she lets them out either. The place is also very dusty. And the washroom was breaking down. And we paid over hotel prices for this place! She also would pick flowers from her garden to put on your plate for decoration without washing them first. She also pick and chooses her guests. She treated us horribly and fake. She told us we weren’t going to get any cherry Jams or she scoop some left overs, while the other guests had full jar of jams at their table! She knew we weren’t happy so she offer us half a refund back but she told hotels.com we cancelled the B&B! Keyla is all lies clearly!

Horrible B&B!

We did stay there for our anniversary, and it was the best we could do.That is the best B&B I ever did stay in.We are coming back.Thanks so mush for are really enjoyable time

Anniversary

First of all, let me say that this is not intended to be a negative review, and the owners have clearly worked very hard to create a comfortable and relaxing environment for their guests and the morning breakfast was wonderful. However, I feel compelled to say a few things that I wish were evident before I booked our stay here. First and foremost, when I read that pets were not allowed I assumed then it was a dog or cat free B&B. Not so. The owners have three dogs and two huge fury cats. If I had known this upfront I never would have stayed here. There was cat and dog hair on the floor of our room and in the bathroom despite strict rules to keep all doors shut at all times. Furthermore, in the AM I had to fetch something from the car and almost stepped on pet droppings in the hallway and had to grapple with a doggie fence blocking the stairway to the main entrance. In addition they also have a loud parrot which promptly woke me up at 7 AM with a loud squawk. The layout of the rooms is another thing you should consider. We have stayed in B&B's many times before but this experience felt more like staying in a stranger's house while they were home. The upstairs rooms are along the same hallway, guests and the owners alike, which doe not create an atmosphere of privacy at all, as one morning I stepped out of our room and their master bedroom door was wide open .Imagine staying at an Air B&B with the owners home, that's what this felt like to us and the pool was not heated.

Le Chateau du Lac

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