Name: Inn of the Rockies
Address: 1200 Harvie Heights Road, Canmore, Canmore, Canmore, T1W 2W2, Canada
Rating: 7

Air conditioning

Smoke-free property

Heating

Washing machine

Dryer

Patio

General

Non-smoking rooms

Fridge

Indoor Fireplace

Cable TV

DVD Player

Shower/Bathtub

Wardrobe/Closet

Toiletries

Rooms

Iron and board

Iron

Services and amenities

Vending machine

Microwave oven

Coffeemaker

Kettle

Meals

Free Wi-Fi

Internet

German

English

French

Languages Spoken

Barbecue grill(s)

Hiking

Fishing

Recreation

Free Parking on Premises

Parking

Swimming pool

Spa tub

Pool and beach

Fax and copy machine

Meeting and presentation facilities

Business

Cycling

Fitness facilities

Sports

Sauna

Beauty and wellness

Skiing

Winter sports

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Banff Airport

Inn of the Rockies

Canmore

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We got a great deal, staying Saturday to Monday. For a 2 bedroom, sofa bed with kitchen it was a steal. We came for a wedding and there was 5 of us so this spacious suite met our needs. The only downside, which was minor, was the distance, but Canmore is such a small town that it only took 5 minutes to get to the restaurants, gas stations & grocery stores. I thought the washer/dryer in the suite was a great bonus!

Perfect Size for the Price

Stayed here for a weekend as a part of a wedding party. Gary, at the front desk was excellent!! Very friendly and lovely to chat with. He even gave me a free upgrade to the premium room as all the rest of the wedding party was booked in that area of the townhouses. The room itself was perfect. Nice and spacious. Loved that it had 2 full bathrooms - came in handy with everyone getting ready for the wedding. Loved drinking my coffee taking in the breathtaking view of the mountains from my balcony! The only small complaint was the downstairs bathroom could use abit of upgrading and the shower curtain needed to be replaced.

Great customer service!

It was our second stay there. We like the place very much. It is well-located and the units are great for our needs. At the ground floor, there are a small, but adequate and well-equipped, kitchen, dining area and a small sofa to watch TV (I have not seen CRT TV - old chunky, thick - for a while now). There is a small ½ bathroom with a shower, as well. Upstairs there are two bedrooms and a full bath. One bedroom has a small balcony.
Parking is just outside of the units. It is conveniently just off the highway but we have not noticed noise. Canmore with shops and restaurants is 5 min drive away. 
The place would need a lot of TLC, though. It starts to look a bit shabby; repairs and refurbishment are overdue.

we like it but could be much better

I absolutely adored this cozy apartment that gave me and my friends so much space to lounge around and get a good night's rest. However, the sheets and pillow do have a musty smell. At first it's a bit unbearable and off-putting but after the first night, we got accustomed and didn't want to complain to the hotel since they didn't seem to care about customer service. 

My first example of their lack of customer service started with our first impression of the lady at the front desk. She can be a bit better with mannerism. As tourists, we had questions and were curious about the amenities at the hotel. She was curt with her answers. On the first night, we went to the hot tub and pool in the evening, and about 15 minutes before closing, the lady came out telling us it was time to close up. There were children and additional guests who were enjoying this amenity. This kind of service she was demonstrating to us clearly showed she was ready to go home and didn't care about our "customer experience" at the hotel.

Second, I have been charged erroneously by the hotel and have been trying to get that rectified since August. I have been in contact with Gary numerously about the separate billing charges, and they do not make sense to me. I reference the Expedia amount that I've been quoted over email, and he said he had billed that amount. I haven't had this issue with any of the vendors in Canada. This is quite an annoying experience since I'm still trying to resolve it.

Third, my friend had her luggage delivered late in the evening at the front desk. She had informed the lady at the front desk about that, and for some reason, the lady did not keep note of that and sent the luggage back. So my friend spent almost two days without her things. You'd think as a hotel, you would go out of your way to accommodate a guest who traveled half way across the world to visit your beautiful backyard.

Overall, this was a friendly budget apartment hotel, but with all the issues I've had... be mindful that these are the risks you could potentially take on.

Beautiful Renovated Apartment, Musty Sheets, Terrible Service/ Wrong Credit Card Charges

We stayed here for two nights this past week.  We were skeptical after booking and reading reviews.  However our stay was fine.  Yes it needs updating but it was very clean.  Upon arrival and check in the girl at the desk was fine and pleasant.    The view from our balcony was beautiful.   We had an issue with not having a carafe for the coffee maker and it was fixed right away.   On check out I had to go into the office to meet “Mr Grumpy” and see for myself if it was that bad who wasn’t grumpy and we actually got a laugh out of him.    The price was reasonable and I would book again as it was easy access to the highway to Banff and out of the big touristy area in Canmore!

Not as bad as some reviews say

Nice hotel and clean when we got there.  We stayed for 2 nights. Our room never got freshened up or new towels, they ran out of coffee for us in the am and ran out of towels for the pool/hot tub.  I would find somewhere else...

Wouldn’t stay again..

We stayed here for just one night, and I’m glad it wasn’t longer. Unfortunately the suite was in disrepair and in need to lots of repairs/deep cleaning. My husband had to clean both air conditioning filters, they were filthy. Bathroom door jam was broken, and you couldn’t lock the bathroom door without getting locked in. Burned out bulbs, air conditioner leaked and the floor was soaked in the morning. Carpets need a deep clean, as did the couch. Just in rough shape. Location is nice, and the layout is good for what our family needed, but disappointed in the state of the suite. 

In desperate need to some TLC

We just checked out today.  We found that the accommodations were in dire need of an update as the rooms were tired and felt dirty.  The mattresses were stained, the room smelled musty, and the kitchen sink was dirty.  The carpets felt dirty to the point that my family didn't feel comfortable taking their shoes off.  They didn't have great customer service either.  For example, when I asked about getting bedding for the sofa bed, the owner made a big deal about it.
Some of the positives were the pool was okay and they had ample parking.
We certainty won't be staying again as there are other properties in town that almost brand new for the same price.

Not worth the price

The Customer service was non existent. It was very poorly managed. The property is run down and dingy. The ammenties are not accessible at this time and a lot of noise during the night and no apologies from management

Never Again

We had booked and paid for two nights to stay in with our two children whilst we enjoyed the local skiing. 
When we arrived we found out that the hot tub wasn't working (through asking, reception didn't inform us) 
Disappointed, my husband explained it was a shame and the receptionist told him 'you don't have to stay here'!
We drove up to the condo, upon opening the door was greeted by a horrendous moldy and musty smell. We brought our bags in whilst the kids ran around and explored. Both came downstairs a few minutes later with green mold on them after crawling on the carpet! That combined with the shower cubicle that was still standing but no shower, wood placed over the plug socket and tape around it. The upstairs bathroom sink was cracked and the whole place was dusty. 
We swiftly cancelled our booking and at such short notice had to pay over $200 more to book another place. 
The staff at the front desk offered no apology, concern or explanation for the awful state of the accommodation. 
I just wish we had looked at reviews beforehand. 
AVOID. 



Inn of the Rockies

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Services and amenities

Meals

Internet

Languages Spoken

Recreation

Parking

Pool and beach

Business

Sports

Beauty and wellness

Winter sports

Pets

Policies

Check-in terms and conditions

Additional information

Payment