Name: UP Hostel
Address: 135 St Sisovath Phnom Penh,St Sisovath, Phnom Penh, Phnom Penh, Phnom Penh, not available, Cambodia
Rating: 7

Air conditioning

Smoke-free property

General

Laundry

Services and amenities

Common kitchen

Meals

Wi-Fi

Internet

Tour assistance

Tourist services

Free parking

Parking

Location

At the hostel

Phnom Penh International Airport

UP Hostel

Phnom Penh

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Decent bed and pillows, and a legitimately hot shower. Free water cooler to fill up your bottles in the lobby. 

Lacking in most other areas however. We had a room overlooking the street, but the sliding door lock was broken. I managed to rig it together with a shoelace, but I didn't feel too good about the lack of security. I told the manager and I suggested I just use one of the lockers, but was told those were broken too. A/C was broken in the room (we were told up front and given a discount), the wifi never worked, only 1 of the 2 men's showers had hot water. Only 1 of the 2 women's toilets flushed. 

This place needs some TLC, I wouldn't recommend it in its current state. 

Needs work, stay elsewhere 

We arrived here and took room 105. To be honest if we had not booked on agoda we would of walked.

We found it lovely you take your shoes off at the door, unfortunately you then take 2 steps and walk in puppy pee. Who would get a puppy and let it roam around peeing and pooping everywhere.
I love dogs but I draw the line at walking in pee and finding dog crap on the mat outside our room.

There were dead cockroaches behind the toilet and the room and bathroom were filthy.

The hot shower did not work and only dribbled cold.

Had we not paid we would of preferred to go anywhere else.

The bed was firm but the bedding was tired out and the room damp.

The guy on reception was spaced out. Staring at the wall. It was a horrid atmosphere.

Pay a bit more and don't have the disappointment.

I don't know where to start.

Been in Asia nearly a month, this was the worst we have stayed and i dont expect much. Arrived to a dark stairwell had to guess that was the door to hostel, answered by a guy who looked like he was off his face on drugs. Double Room with private bathroom was a joke, damp dark dingy, musty bed pink sheet with stains and old couldn't tell if clean or not. Thin fleece for a cover no sheet. Shower haha no it was a dribble and cold even though it was meant to be hot it wasn't working. Bathroom dirty and old. They had a puppy which is cute until you end up cleaning up the wee and poo so you don't tread in it! I told the wasted guy the first time and he just continued looking vacant straight ahead with no response. All round shocking!

OMG do not stay here!

Up is a small hostel with a great and relaxed atmosphere. We spent 2 nights there and got loads of help and ideas from the kind staff. Some noise from the road could be heard in the dorm, but it didn't bother us. 

Homey stay with fantastic staff

In the Center, clean, familiar, friendly, good balcony, very comitted Hostelmanager! 
Our room was just a Little Bit small but very good ac and high ceiling. We have Stayed in other hostels and The Air quality was often Not as good as it was Here! 

Hostelmanager is always up for Discussing Important topics, such as politics aka The us presidential election or cambodian music. Thanks 



Happy at last!

We arrived at 2:30pm, hot and tired after a long bus journey to find that the boy on reception did not speak any English and made ABSOLUTELY NO attempt to communicate with us other than staring blankly at us. I fully appreciate that we should not expect fluent English in a non English speaking country but I do expect that if you are left in charge of a guesthouse reception you should atleast be able to attempt some sort of communication. Even when I showed him our booking confirmation and attempted some basic pointing and charades he still stared at me with no response. Luckily, we had secured a very friendly tuk tuk driver who had excellent English and he came up to reception to help us sort it out. It turned out that the owner had gone out and he did not know when he would be back and in the meantime he could not check us in! We consequently had to wander round the city popping back in every hour or so to see if someone more helpful had arrived. It wasn't until after 5:30pm that we were able to check in and even then they tried to give us a room without a bathroom, which was not what we had booked. Every time we questioned him he had to ring someone (the owner?) up to ask them what he should do. After repeated insistence that we get the room we booked, although he took some convincing, he finally gave in and said he had a room but we would have to wait while he cleaned it from the previous guests. Bearing in mind it was now 4 hours after we should have been able to check in we found this highly unacceptable.

The room itself was not great, there was damp on the walls, no hot water in the shower and the bathroom smelt of drains. The bed was comfy, there was a fridge and the a/c worked well which was something.

During our stay we barely saw any members of staff. We were not made to feel welcome at all, as we have come to expect with most guesthouse staff in South East Asia who usually cannot do enough to help you. What was most infuriating was the price, it was one of the more expensive places we had stayed and the quality of the room and facilities was significantly worse than other places that were 2/3rds of the price.

UP Hostel

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