Name: Valley Guest House
Address: 319 Steels Creek Road Yarra Glen,Steels Creek Road, Melbourne, Melbourne, Melbourne, 3775, Australia
Rating: 7

Air conditioning

Garden

General

Non-smoking rooms

Family room

Rooms

Laundry

Services and amenities

Restaurant

Meals

Wi-Fi

Free internet

In-room internet

Internet

Tour assistance

Tourist services

Parking

Swimming pool

Outdoor pool

Pool and beach

Conference Hall

Business

Beauty and wellness

Location

At the guest house

Yileena Park

Melbourne Museum

Melbourne Cricket Ground

Melbourne Zoo

Royal Botanic Gardens

Queen Victoria Market

National Gallery of Victoria

Shrine of Remembrance

Eureka Tower

Melbourne Aquarium

Etihad Stadium

Essendon Airport

Melbourne Airport

Moorabbin Airport

Valley Guest House

Melbourne

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Bad stay with dirty spa water noisey heater at night and the general room was not that nice with dead bugs on carpet more basic utensils in room would be nice and a very basic fridge also a hole in the roof with tape over it to cover.Overall not worth $240

Not a nice weekend away

Not quite sure what was going on. The lady who showed us to our room ( The Presidential Suite?) appeared to be new, although she tried to be helpful.
Never saw the owner. Our room was spacious and clean but a cupboard had been removed from my side of the bed and replaced with a sheet of A4 paper that had been sticky taped on! There was no hair drier so I had to borrow one from a member of staff!
The gardens and walkways were very much in need of care and the poor fish in the pond are not long for this world unless there home is cleaned out and the rubbish removed.
The continental breakfast was average

Badly in need of a Spruce Up

Booked this venue via WOTIF, cancelled within an hour of booking due to our event being cancelled, 50% of booking was taken from my account on that day even though it was free cancellation.  Have emailed WOTIF 3 times and the venue as well to no avail, have not even had acknowledgement from either party.  I am a hotel owner myself and would not treat customers in this way. 

Very Disappointed 

Rooms where were not professionally cleaned.  No one was there to greet guests on arrival to show them to their room.

I found cat hair all over my pillow as he owns two cats that are allowed in the rooms.

I heard the Manager talking to a guest and he was just so rude.  Told her if she did not like it then go somewhere else.  "Not my problem" he explained.

I saw him drinking beer at 10 am in the morning so I guess that says a lot.

I also expected a nice games room so our family could play a game of table tennis ect.  There was no games room like advertised in the pictures.

Disgustingly Unprofessional Manager

I booked via booking.com with a free cancellation as our plans were not yet confirmed for late March. I cancelled the booking on the 28th January and yet to see the refund for the 50% deposit debited smartly from my credt card 2 days after the booking was made. After numerous emails unanswered and phone calls not returned, looks like i will go down the old fashioned route via my bank.
Even though i work in hospitality management myself, my expecatations are not that high but this lack of basic service dumbfounds me and i feel embarrased for them and slightly sad to be honest. Thankfully we were unable to honour the booking and experience their 'service'. I sincerely hope they get their act together...

Valley Guest House

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