Name: The Swan Hotel
Address: 222 Monroe St, Port Townsend, Port Townsend, Port Townsend, WA 98368, United States of America
Rating: 9

Smoke-free property

Ticket assistance

Garden

Outdoor furniture

No elevators

Reception desk

General

Free Wi-Fi

Internet

Tour assistance

Tourist services

Hiking

Recreation

Parking

Pets allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Ann Starrett Mansion

Port Townsend Carnegie Library

Friday Harbor Airport

William R. Fairchild International Airport

Victoria Inner Harbour Airport

The Swan Hotel

Port Townsend

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

My husband and I stayed one night at the Swan Hotel after sailing from Olympia to Port Townsend.  It is across the street from the maritime center, a block from the marina, walkable to good restaurants, shops and bakeries. The Swan building itself is historic and charming.  Our room was clean and bright, nicely furnished and set up with a mini fridge, microwave and coffee maker. Wonderful shower! It was a bit of a splurge for us but entirely worth it.

One night in historic Port Townsend 

This hotel is in a great location, but it is a touch unloved.  We stayed in the main part (not in one of the little cottages) and there is a wooden ramp that is in need of some repairs.  Ditto for the two flights of exterior wooden stairs that lead to the third floor where our room was located.  Once you climb the stairs to the third floor you will discover a wonderful view of the water which is a delightful place to sit and relax. There were two couples and the big room on the third floor accommodated us beautifully.  In fact there is a loft available so even more could stay in that big room.  We could have cooked there if we had wanted to. But we chose to eat in town.  We were able to park our car and walk everywhere so it was an ideal choice for us.

Location, location, location

I have no complaints about the property or the service.

I booked a reservation on what I thought was the Swan Hotel website. I didn’t realize that a third party had conned me into thinking I was booking directly with the hotel.  I’ve also written a negative review for bookonline.com. Because I was redirected, I paid nearly twice the hotel cost ($942 for two nights) without realizing there was a much more cost-effective way to go. Booking directly with The Swan Hotel would only cost $240 per night.  Unfortunately, I learned the hard way. 

When I arrived at The Swan, I noticed that the head of the bed was four or more inches lower than the foot of the bed.  It wouldn’t work for sleeping at such an angle.  The bedspread was worn and badly patched in several areas, making it look ragged.  The coffee table was badly scratched and worn.  The whole cottage had the feel of a very cheap motel room. 

I went to sit in the Adirondack chair to wait for my husband in front of the cottage behind the low picket fence of the property. I noticed a strong fishy smell and wondered if it was coming from the nearby marina or an on-shore breeze.  My husband arrived and noticed the mesh fencing around the base of the cottage and a wire looped along the picket fence. He saw piles of sea otter poop everywhere.  Thankfully, I hadn’t stepped in any of it.  I quickly got out of there and was frustrated that the clerk hadn’t warned me not to go into the garden.

My husband went into the office to ask about the otters and the front desk clerk admitted that they were having a challenge keeping the otters from crawling under the cottages.  Hence, the smell.  She brought us an air purifier and told us to just keep the front window closed. 

My husband determined to fix the bed by getting two bricks out of the gardens and placing them under the low end of the bed frame.  It would work for a night or two but was certainly not a permanent solution.  Later, the same front desk clerk carried in bed risers that were too tall to use on just one end of the bed. She apologized profusely for our inconvenience and promised that the front desk clerk on duty the following day would refund some of our money to compensate for the issues we’d faced.  

The next day, I went to the office to find a very unfriendly clerk who wasn’t interested in doing anything to help us. She denied the otter problem and said she’d never smelled it and told me I was the first person to ever complain about it.  She then said the bed frame was new and that I should have asked their maintenance people to fix it. She asked if I’d slept in it the night before. I said yes, I had. She then summarily dismissed any complaint I had about the bed being a problem.  

She said that it was “unfortunate” that I’d gone through a third-party vendor because there was “nothing” she could do.  I would have to take my complaints up with bookonline.com, who had sold my reservation to Expedia.com.  She offered to provide a $50 gift certificate for my “next stay.”  I will never stay at this hotel again.  I packed my bags then and drove back home to Seattle, my short vacation was over.

A Terrible Experience at The Swan Hotel

We were in town for one night.  Conveniently located at the end of the Main Street.  Walkable to everything.  Nice, artsy town with nice shops & galleries. We stayed in one of the “cabins”.  Cozy.  Everything you need. They gave us early check-in.  We’d been camping for days and wanted to shower.  Staff was kind and accommodating .

Great location - kind staff

Would be cheaper by $50 if Id called the hotel personally...expedia deceptive about who i made reservation with.Hotel was exceptional...will go back!

We stayed in one of the lovely cottages.  A perfect location in Pt Townsend.  The accommodations were wonderful and the employees were all friendly and helpful. Across the street from the hotel is a nice place for coffee and pastry while taking in the view of port, the distant mountains, and the ships.

Perfect place to stay in Pt. Townsend

Amazing stay! I have been wanting to stay here for sometime but they are always booked. It did not disappoint. Super clean, bedding was great, friendly atmosphere. They actual care about the waste we as consumers produce and take actions to reduce it. They are pet friendly. They don’t fleece you for traveling with your dog. They provide you with dog towels, treats, bowls and a tray to feed the pooch on. That’s value! Can’t wait to go back.

Travels with family and dog (aka family)

The property was very clean and in the perfect location to walk downtown or to the beach. Parking lot is small but other than that a perfect stay.

We enjoyed the downtown and marina quaint location along with the dog friendly hospitality!

The Swan Hotel

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Paid on the spot

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