Name: The Crown Hotel
Address: 102 Queen Street, Newton Stewart, Newton Stewart, Newton Stewart, DG8 6JW, United Kingdom
Rating: 9

Smoke-free property

Heating

Outdoor furniture

No elevators

Reception desk

General

Non-smoking rooms

Room service

Fridge

Family room

Cable TV

Hairdryer

Shower/Bathtub

Shower

Toiletries

Rooms

Iron and board

Ironing

Laundry

Concierge services

Dry-cleaning

Luggage storage

Telephone

Services and amenities

Restaurant

Packed Lunches

Bottled water

Kettle

Meals

Free Wi-Fi

Internet access

Internet

Billiards

Hiking

Picnic area

Fishing

Recreation

Free parking

Parking

Fax and copy machine

Meeting and presentation facilities

Business

Darts

Cycling

Sports

Beauty services

Beauty and wellness

Family/Kid Friendly

Kids

Pets allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

The Crown Hotel

Newton Stewart

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Nice welcome good beer, excellent dinner.Bed a nightmare, bedroom a little pokey. Bed a nightmare.

Overnight stay

Average room. Plenty of Hot water though?! Bed needed an ‘upgrade’.

Staff were helpful and very polite and friendly.  The hotel is basic with a straightforward menu but perfect for a stop over on the way to the ferry.  Good breakfast, served promptly at our pre-ordered time.  Found Newton Stewart a little down at heel, but we didn’t walk very far past the supermarket.

7 of us stayed at the Crown for 2 nights and could not fault it.  The staff are exceptional (especially the Bar Manager and the lady who serves breakfast) and nothing is too much trouble.  They are all multi-tasking and are often doing more than one role.  The food was also very good and nice to have home-made rather than hotel chain fast food.  Well done to all the team at the Crown and thanks for a great New Year.

Exceptional Customer Service

Nice friendly and helpful staff. Room was clean and functional for an overnight stay. A very good breakfast in the morning

I stayed at the Crown Hotel for one night for work earlier this week. From the moment I checked in the service was outstanding.

I had an evening meal within the bar. The staff were friendly, efficient and the food was exceptional. The hotel has a lovely atmosphere and the locals were great too. 

The room was clean well stocked with everything you need. In particular I was impressed with the amount of tea/coffee making supplies provided which for someone with a sweet tooth such as myself made my experience that bit better. 

The pre ordered breakfast was fantastic and the service from staff was once again excellent. I travel a lot with work and found the experience at this hotel was better than I've received in most hotels. - Thank you for a wonderful experience, ill be back. 

Fantastic Hotel!

Forget this place ,rang up to arrange a meal for 3 in the to restaurant and was told no problem.  We got there well dressed and found the restaurant closed, only the doing bar  meals.    The place had 2 guys in work clothes did not appreciate this but decided to stay that is until I asked for a draft beer and was told they are all off only bottles.  So I said to the obviously not to bright bar man but they are more expensive, he said no, the bottles were cheaper, I said no they are not. So I said the bottles may be cheaper per bottle but you don't get a pint.   He was lost with this, so if you want a meal in the restaurant and want draft beer this is not the place to go

Don't go

Where do I start?  On arrival there was no one at the reception desk but there was a bell and I rang this several times before starting to tour the ground floor.  I went into the empty bar and empty restaurant and called out to try to attract attention.  Eventually I pushed the kitchen door open and called in there.  Someone came out and was followed by another who told us where to park.  We then took lunch in the bar and, after that, checked in.  We were told that our room was upstairs and was number 9.  We took our luggage up and opened to discover the smallest room we have ever found and certainly not one of the 8 rooms illustrated on the hotel's website.  This room had a small double bed.  It had a small wardrobe containing 3 hangers!  The bathroom just about managed to accommodate the necessary furnishings.  The bath was seriously chipped and the bath panel severely cracked!  There were no tissues and no beakers.  We thought to make the best of it and decided to rest after our 4 hour journey.  As we dropped off there was the most horrendous noise to awaken us.  This was the extractor fan from the kitchen.  Under normal circumstances we could have closed the windows but, on a very hot day and in a very small room, this was not an option!  It really was unbearable and we got up to go out.  We alerted staff to our concern and were told that all rooms were booked and we could not be moved.  As a parting shot, we were told we could have a drink at the bar!  The fan stopped at 9.00 pm and we were able to open the windows and, eventually, get to sleep.  After having been out on our second day we returned to find that the bed had been "made" but the undersheet had not been smoothed out, the bin had not been emptied and there were neither tea nor biscuits replenished.  The next day the bin was emptied and refreshments replenished but the undersheet still needed to be straightened!  This hotel would have scored less than 2 on every aspect of the scoring on Four in a Bed!  On leaving I thought I would give the receptionist the courtesy of sharing my feedback prior to my submitting it.  There was no one on reception on my departure!

Don't expect a room as pictured on the website!

6  friends ate here.  2 had steak and ale pie that was sooooo tasty. They gave us a little taster.  3 had chicken stuffed with black pudding and I had sea bass with prawns.  Service and food was excellent restaurant quality.  Staff were friendly and helpful.  Light and airy atmosphere and decor was pleasing.

Memorable.

We arrived at 2pm the restaurant and bar was closed due to a flood, we tried at the neighbouring hotel which had no chef and the further neighbouring hotel has shut down permanently. The town has nothing to offer, very limited shops, bars, restaurants nowhere to even get a coffee during the day. The hotel room was very dated, more like a hostel than a hotel, the bed was a small double and was very uncomfortable. This is definitely not worth the price of £100 per night !! We were supposed to stay two nights but left a day early and drove 200 miles home to comfort. This trip was planned as a treat for between Christmas and New Year and was a complete flop. We enquired on the phone about a refund for the second night to which we were told we could have our money back, we packed up and at check out was told that a refund was not possible due to a 14 day cancellation policy! Not impressed at all !! Do not recommend and would not return !!

The Crown Hotel

Main amenities of the hotel

Available rooms

Location

Description of the hotel

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Policies

Check-in terms and conditions

Paid on the spot

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