Name: Birmingham Serviced Apartments - Rotunda
Address: Apartment 904, 150 New Street, Birmingham, Birmingham, Birmingham, B2 4PA, United Kingdom
Rating: 0

Smoke-free property

General

Laundry

Concierge services

Luggage storage

Services and amenities

Free Wi-Fi

Internet

Pets Not Allowed

Pets

Location

At the apartment

Rotunda

ODEON

Nelson's Statue

Moor Street Railway Station

Crimean War Memorial

Genting Casino

Digbeth Tuck Trail

Burnaby's Memorial

The Leisure Box

Birmingham Back to Backs

Birmingham International Airport

Coventry Airport

East Midlands Airport

Birmingham Serviced Apartments - Rotunda

Birmingham

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

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18-beds

19-beds

2-beds

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3-beds

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37-beds

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4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

The apartment was centrally located and for the same price as a hotel room was good value fir money. However the keys have to be picked up and left off at the other side of town despite there being a 24hr reception at the location. Also (and this was mainly down to expedia slipping it in tiny writing on confirmation) you are expected to do a £100 pre-auth on your card on arrival. I found blocking this amount with my bank for 2 weeks unjustified as a key deposit it is way beyond the value, as a security deposit not only would it unlikely cover the cost of any damage but before keeping any money they would have to prove crimunal liability. I was told this happens in all hotels......yes where you may have bar...restaurant...minibar or room services charges. I returned the keys at 9.30am but noone was at the office. I contacted them later to demand they complete the pre auth on their machine but these outstanding professionals clearly had no idea that function could be done and thought it totally acceptable that they could block bank funds for 2 weeks for a 1 night stay. So the apartment was fine but for all the other faff and inconvenience which was the opposite of hospitality i wouldnt stay again

Shower was broken and no one responded back to me until after I checked out. Room was dirty and the pillow cases smelt

The view aside, its a pretty average set-up. From the near mile walk across the city to pick up the keys (and return them to check out, even though there is a reception at the Rotunda - surely something could be done about that?!) to the generally grubby condition of the apartment this was a rather disappointing offering. Ours certainly was in need of some TLC. Poor standard beds and old manky bedding, stained carpet, luke warm water from the shower...good view though! See Bham from the Cube and stay somewhere else!

Go to the cube if you want a view of Brum!

I was told there was parking before I booked and there wasn't after I booked

Disappointing

positionhad to walk 30 min to pick up key and rverse to return key 100 deposit required this had been sub let to us

What isn't clear is on the front booking page it doesn't state you have to pick up keys, the keys are a 15 min walk (or 10 min taxi) from the apartment, so that's potentially 30 mins before you've got to apartment. They then ask you to drop keys back when you are leaving, so again you have to add 30 mins to your travel time. This is not ideal when you pick this for location and you have to carry luggage/bags etc.No WiFi, contacted them through the mobile they text me to confirm bookind in the evening, no response.Window didn't shut properly allowing noise in, lights in kitchen part didn't work. Sink was clearly blocked in bathroom as took ages to go down, didn't seem that clean.Text them in the morning with all the issues (including the wifi again), no response.They give you an amenities bag, only 1 tea bag, one coffee sachet and one sugar sachet for drink, bit stingey if you ask me. Nothing in the apartment for drinking i.e. no other teabags/coffee etc.

Check in awful - Wifi not working

The room itself could have been lovely, in a great location with a lovely view however poor cleanliness, a broken fridge, a full bin, unclean bed sheets all made for a poor visit. Add to the fact that to get your room key is a 45 minute walk and this is not a hotel I will be re-using.

The people who work in the reception / office are nice and polite. However, the flat was not well maintained, wi-fi did not work and the check in process was a mess, as guests need to walk 15 minutes from the flat in order to take the keys (not convenient at all, especially on a rainy day). The area is very central, which is handy for visiting bars / restaurants / train stations but it's really noisy, with some dodgy sorts of preachers singing prayers and drunk students being around constantly.

Very central - inconvenient check in

I love staying in this block normally where I can pick up the key at the reception.  However if you book this specific appt you have to get the key from an address 20 mins away.  Not great at all if you get to the location at 10pm.  Ended up booking a cheap hotel nearby instead!

Great place but check where you get the key from!

AVOID AT ALL COSTS. SCAM SCAM SCAM. Their only interest is stealing your money, and not providing a service. No customer service and rooms were dirty. "Reception" is half a mile walk from the property, when checking out; no one present, yet have the audacity to ask for a £100 CASH deposit - they don't operate with card. No chance! Ending up accepting an expired gift card from name embossed... what morons. There's cesspits cleaner than their apartments. Still got my fingers crossed they get shut down, or better yet, deported.

Birmingham Serviced Apartments - Rotunda

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