Name: Mayura Beach Resort
Address: Beach Rd, Matara 81000, Sri Lanka, Matara, Matara, Matara, 81000, Sri Lanka
Rating: 3

Air conditioning

24-hour reception

Elevator/lift

Currency exchange

Newspapers

Terrace

General

Non-smoking rooms

Room service

Family room

Toiletries

Rooms

Ironing

Laundry

Luggage storage

Services and amenities

Restaurant

Meals

Airport transportation

Car rental

Transfer

Tour assistance

Tourist services

Bike rental

Hiking

Sun Deck

Recreation

Parking

Parking nearby

Next to the beach

Pool and beach

Conference Hall

Business

Cycling

Sports

Location

At the resort

Mawella Lagoon Airport

Koggala Airport

Mayura Beach Resort

Matara

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Extremely poor customer service from the restaurant area attached to the main resort. We placed an order for take away and made repeated calls to confirm that our order will be ready to collect upon our arrival. Upon our arrival we were told that the restaurant area is to be closed shortly and that our order had supposedly been thrown away. This despite repeated to calls to make sure that our order would be ready for collection at the time we arrived. (We had to drive a fair distance and wanted to be absolutely sure that our order would be ready) We were offered no apology nor any adequate explanation for the events that transpired and subsequent attempts to call the restaurant number the following day and ask for an explanation were met with us being rudely hung up on. 

Having a closing time is completely understandable but it’s only common decency to inform potential customers of this, instead of encouraging them to make a long drive to their establishment only to be greet them with a “sorry you are too late” despite there being comfortably more than 5 employees still in the premises.

Poor treatment of customers

The only positive point about this hotel is its location, and one can watch the sea from the balcony. First day during our stay; hot water was not available to take showers. The explanation for not having hot water is that enough sunshine to heat the solar water heater. The 14" tube TV did not have a remote. The hairs are made of cheap plastic and dirty. The furniture is worn out due to wear and tear. Our stay was a disappointing experience.

Mayura Beach Resort

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Payment