Name: Royal Kandyan Hotel
Address: 833 Peradeniya Road, Kandy, Kandy, Kandy, Kandy, 20000, Sri Lanka
Rating: 8

24-hour reception

Elevator/lift

Security guard

Gift shop

Doorman

Upper floors accessible by elevator

General

Room service

Safe (in room)

Rooms

Luggage storage

Services and amenities

Breakfast

Full board rates available

Half board rates available

Restaurant

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Tour assistance

Tourist services

Suitable for Events

Recreation

Parking

Outdoor pool

Pool and beach

Conference Hall

Business

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Polgolla Reservoir Airport

Castlereigh Reservoir Waterdrome

Royal Kandyan Hotel

Kandy

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Customer service was average , food wasn’t soo good and providing water bottles were only two when arrival … even if you ask extra bottle they won’t provide . We asked for our parents .. who wanted to have their tablets before breakfast they totally denied to provide. They denied to provide extra pillows for our kids .

Poor customer service

Wonderful hotel at Kandy. amazing view food was delicious best service ever superb and kind and helpful reception very excellent place and staff is very friendly highly recommended hotel. Also their coffee also very good and tasty. Thank you royal kandyan.

Best Service

Different experience from the entrance,  Superb service given by all the staff. They all attentive. Grate place to stay. Easy access,  tasty food,  reasonable changes.  
They have banquet Venus & meeting rooms as well. Highly recommended for any occasion.

Superb service

We had the greatest coffee at this Hotel and tastiest lemon I ever had in Srilanka ,All the credit goes to Mr Navarathna Bandara and Mr Hashan Wijesinghe who introduced this nice place to us.We highly recommend this hotel to all local and foriegn guests who visit Kandy .

The best coffee in Kandy

The hotel was absolutely beautiful and the staff were very courteous. The only thing that disappointed me was that we had booked 2 nights half board. On the second night we were expecting a buffet style dinner, however it had been changed to a very limited a la carte style menu. They had done it due to a lack of customers but they could have informed us at breakfast. The restaurant manager did however do his very best to give us some better choices of food but still a disappointment. Overall I would be happy to return in the future.

Great atmosphere and food.

Good staff and service. Overall a relaxed 2 days. Spacious rooms and accommodated 3 adults and a kid.

Location is prime and can walk around as well if you want to explore the surroundings.

We were a large family group and had no issues and they also have a shop attached with decent pricing.

Good experience

We stayed for a couple of nights at the hotel and except for the room, nothing was good about the property. The service was too slow, both for housekeeping and dining. The food was bad - always cold, even at the starting times and with hardly any variety. There were insects and mosquitoes loitering on the food items (had shown it to the manager too), the chefs at the live counter did not even have a cheese omelette. I am not sure how it has been categorised as a 4-star property.

Not at all worthy of a 4-star property

Centrally located in Kandy on main road, spacious rooms with all basic amenities , Room had good views of Kandy landscape 
Very helpful staff . 
Decent resturant with buffet options including outside open air seat
Decent swimming pool 
Overall a good place

Royal Kanadyan

The room smelt musty, as if it had not been opened for months. Wall - to- wall carpet in a hot country will be dusty, if not cleaned daily.
The bathroom always smelt of methane and sulphur; I don't know why. It was a difficult stay. The food was average.

Poor hygiene and maintenance.

I booked the B/B double room and the night before the check-in day received a telephone call from the Royal Kandyan Hotel and informed that the A/C of an entire floor had broken down and they requested me to cancel the booking. I had no other option and I refused it. I called on the morning of the check-in day, and they informed me of the same issue and offered a non-A/C room. So how can I stay? This is not a coincidence. I heard that most of the locals face this experience when booking through booking.com and last minute the booking is cancelled by the property by telling them unacceptable reasons. If the property has enough foreign guests, they do not care about local customers and request them to cancel bookings by telling them unacceptable reasons. I was Embarrassed and frustrated with the booking.com due to this kind of property. I have decided not to book again through the booking.com.

Royal Kandyan Hotel

Main amenities of the hotel

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Available rooms

Location

Description of the hotel

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Policies

Check-in terms and conditions

Paid on the spot

Additional information

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