Name: Jalta Ensana Health Spa Hotel
Address: Winterova 29, Piestany, Sk, Piestany, Piestany, Piestany, 92129, Slovakia
Rating: 6

24-hour reception

Elevator/lift

Smoke-free property

Heating

Terrace

Outdoor furniture

General

Non-smoking rooms

Smoke Detector

Toiletries

Rooms

Accessibility features

Accessibility

Safe-deposit box

Luggage storage

Services and amenities

Breakfast

Restaurant

Snack bar

Meals

Free Wi-Fi

Internet access

Internet

Sun Deck

Recreation

Parking

Parking nearby

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the resort

Room amenities

Jalta Ensana Health Spa Hotel

Piestany

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

We arrived in Piestany shortly before 3pm and were able to check in right away. We were both lucky and unlucky in getting a front desk employee who was familiar with the theory but not with the actual check-in process. She did mention that she was replacing her colleague. She was very pleasant, but very stressed, a state that was easily transferred to people around her. As a result, she committed several mistakes, such as sending us to the wrong individuals and places to get our treatment plan, not being familiar with the process of registering the loyalty program; however, she was pleasant enough to be forgiven. 

We were assigned one of the newly renovated apartments facing the pedestrian zone. The accommodation consisted of two rooms, a hallway, and a bathroom with a shower (no tub), but large and bright enough, and balconies from both rooms. The bedroom’s layout consisted of the following:

Two twin beds joined in the middle, but with two individual duvets; the pillows were the usual soft, European style, the mattress reasonably firm. The bed linen was crisp and of decent quality. The storage area in the bedroom was huge with plenty of wooden clothes hangers, and easily accommodated our clothes. There was also a small table and two chairs, in addition to a straight-back chair near the work desk. A 26 inch Samsung flat screen TV was in each room. There were also two small night lamps in the bedroom.

The second room had a pull-out couch, an easy chair, a straight back chair near the work desk, a fridge, the already mentioned flat screen Samsung TV, and a few floor and table lamps. The WiFi was free and the signal was strong most of the time. 

The bathroom had a shower stall, a sink, and a toilet above which was a large window with frosted panes. The towels were of reasonably good quality. There was some shampoo and a small bar of soap.

So, not luxurious by any means, but very functional and clean, at least initially. Besides, the location suited us to the T. As I graduated from the Hotel School (now Hotel Academy) in Piestany exactly 50 years ago, I was very happy to see my old dormitory just a few hundred meters away. Also, because the hotel was located at the beginning of the pedestrian zone, we had a great choice of eating places within a few minutes’ walk at very reasonable prices. Parking was available in a gated area at a very reasonable daily rate.

We purchased a package called “Taste of Piestany” that included half board, i.e., breakfast and dinner. Breakfast was buffet style and included the usual spread found in 2-3 star hotels in North America. The coffee was barely drinkable and we opted to purchase a better quality coffee every morning. Dinner was quite tasty, but definitely not exciting. All meals and food items reminded me of food served in Eastern European hospitals in the 60’s. 

The package also included 11 medical treatments based on the local thermal water, such as the wellness baths and healing mud used in packs. Our treatments were administered in the Danubius Pro Patria and, while the treatments were excellent, the service provided by the employees of the spa was atrocious. Although I grew up in Czechoslovakia, I was appalled by the rude handling by the spa personnel, particularly of the locals. The only time I received a decent, polite treatment by the personnel was when I spoke English or German. I was embarrassed to have my Scottish-Canadian partner witness such rudeness. Having grown up in the Scotland, he very diplomatically described the utter lack of professionalism as “direct.” Hmm...

The service at the Jalta Hotel lacked professionalism as well, particularly the housekeeping section. The bed linen wasn’t changed during our one-week stay at all, and we received clean towels only when we requested them. When the rooms were serviced, only the beds were made, no vacuuming or dusting was done, nor was the bathroom cleaned. Also, they allowed entry to our room to two young workers in our absence WITHOUT advising us; we had various personal items scattered on the two desks!

Not bad, but additional training of personnel urgently needed!

We have spent a week in Hotel Jalta in Piestany, Slovakia. We took a spa package called the Active Senior Week.
Jalta is the cheapest (2 stars) of several Danubius hotels, close to each other.
About the hotel: it is conveniently located at the beginning of a pedestrian zone and close to the spa treatment facilities (about 400 m apart). The hotel is simple but clean, rooms are convenient and have a balcony, the reception staff is polite and helpful. You can hardly expect anything more from a two-star hotel. Still, there are some things you should consider to adjust your expectations: except the reception staff and the doctor, the staff barely speaks English, and the conversation may be frustrating. Some speak German, though. Also, there are strange arrangements in the dining room. The package includes half board, and you need to declare on the first day if you will be having lunch or dinner. So far so good. But you are also allocated to a specific table (and not the opposite) and hardly can change places for your meals. Which is strange, because you can take any free seat for the breakfast. Also, you are requested to select your meals from a (limited) menu two to three days ahead. Your choice is written down, and that's what you'll get. Alas! The dinners are very simple and not very tasteful, in opposite to breakfasts, where everybody can find something to ones' liking.
If you are going to choose this hotel, I would recommend booking it with B&B only.
The spa package - Active Senior Week: next morning after arrival you meet a doctor who prescribes you a treatment plan. All treatments take place in one of three adjacent buildings, about 400 meters from the hotel. Your schedule states an exact time for each one, but if you have more than one a day and if the next one is individual, you can check the availability of the facilities, to keep the activities together.
General: there are many restaurants, pubs, and bars close to the hotel.

Jalta Ensana Health Spa Hotel

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