until March 21, 2027
from 286 €
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leisure, couple
November 2024
Superior Double room (full double bed), 5 nights
What was good
Close to Red Square
What was bad
Cleanliness + staff treatment + the smell of food in the lobby and in the corridors leading to the rooms
Dear MOSA,
First and foremost, thank you for taking the time to share your comments on your recent visit. We are absolutely pleased to learn about your positive impressions on the location of our hotel. We are alarmed to read that not every moment and aspect of your stay was entirely up to your expectations. We have thoroughly discussed all the points raised by you with the departments involved in order we can enhance certain areas of our service. We hope that you are willing to give us another chance upon your next trip and that we will be able to demonstrate the level of service you unquestionably deserve to receive and provide you with a flawless experience, as this is what we are dedicated to.
With best regards,
Lada Samodumskaya
General Manager
leisure, couple
September 2024
Superior Double room (full double bed), 2 nights
What was good
The hotel's location is unbeatable. It's just a short walk from the iconic Red Square, bustling shopping districts, vibrant restaurants, and cozy coffee shops. The friendly and helpful staff made my stay even more enjoyable. I can't wait to return to Moscow and stay here again.
What was bad
While my overall experience was positive, I did encounter some discomfort with the bed. I mentioned this to the receptionist during check-out.
Dear Mohammed,
First of all, let us please thank you for your choice of Hotel Baltschug Kempinski as your place to stay in Moscow and appreciation of the hotel's location. We are delighted to hear that the level of our service met your expectations!
Anticipating your return visit, we are excited to curate another outstanding stay that aligns with your preferences.
We look forward to welcoming you back to Baltschug Kempinski Moscow for yet another unforgettable, mindful journey.
With kindest regards,
Lada Samodumskaya
General Manager
leisure, company
September 2024
Superior Double room (twin beds), 3 nights
leisure, company
Cleanliness
10
Location
10
Value for money
10
Service
10
Room
10
Meals
Dear Ahmed,
Thank you very much for your choice of Hotel Baltschug Kempinski and for your feedback about the stay. We look forward to making your stay truly remarkable and wonderful again!
With best regards,
Lada Samodumskaya
General Manager
leisure, solo
August 2024
Superior Double room (full double bed), 5 nights
leisure, solo
Cleanliness
10
Location
10
Value for money
10
Service
10
Room
10
Meals
10
Dear Hamad,
Thank you very much for your feedback about the stay. We look forward to making your stay truly remarkable and wonderful again!
With kindest regards,
Lada Samodumskaya
General Manager
leisure, couple
August 2024
Grand deluxe Double room with city view (full double bed), 2 nights
What was good
Booked a luxury deluxe room, they upgraded us to suite 805, this room has to be the best hotel room, or any appartments in Moscow.
The room was on the highest level, and overlooked every Moscow attraction, the Kremlin, St Basils, Red Square, cathedral of Christ the saviour, 3 of Stalin sisters, and many more, what a great place to finish our holiday in Russia.
Much appreciated
What was bad
Nothing, everything perfect
Guests' photos
Dear Paul,
Firstly, we would like to take this opportunity to thank you for choosing to stay with us at Baltschug Kempinski Moscow.
Your time spent with us holds immense value. Our unwavering commitment to providing exceptional service was reflected in your stay experience. We sincerely hope that you found relaxation and created wonderful memories during your stay.
We look forward to welcoming you back to Baltschug Kempinski Moscow for yet another unforgettable journey!
With kindest regards,
Lada Samodumskaya
General Manager
leisure, family
August 2024
Superior Double room (full double bed) (extra bed not included, Child bed is not included), 3 nights
What was good
It’s fine not the best
The rooms are good size but furniture is old
What was bad
Far from supermarkets and coffees and city centre
The street is a bit noisy you can hear it in the room
Curtains are not fully blackout the sun
Dear Fatma,
Thank you very much for sharing the experience about your stay with us. We are delighted to hear that you liked the size of your room. Your feedback will be shared with the respective teams, inspiring us to make future guest experiences even better. Anticipating your return visit, we are excited to curate another outstanding stay that aligns with your preferences. And we hope that we have an opportunity of welcoming you back in order to show you the best of our hospitality.
With best regards,
Lada Samodumskaya
General Manager