Name: Denisa Boutique
Address: Str. Poiana Soarelui nr 158, Poiana Brasov, Poiana Brasov, Poiana Brasov, 500001, Romania
Rating: 9

Air conditioning

Currency exchange

Smoke-free property

Heating

Newspapers

Gift shop

Garden

Terrace

Reception desk

General

Bridal suite

Non-smoking rooms

Room service

Family room

VIP room amenities

Toiletries

Rooms

Laundry

Safe-deposit box

Concierge services

Shoe shine

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

English

Languages Spoken

Bike rental

Sun Deck

Recreation

Parking

Swimming pool

Beach facilities

Beach/pool towels

Heated swimming pool

Pool and beach

Fax and copy machine

Meeting and presentation facilities

Conference Hall

Business

Massage

Sauna

Beauty and wellness

Children swimming pool

Family/Kid Friendly

Kids

Ski storage

Ski shuttle

Skiing

Winter sports

Pets Not Allowed

Pets

Location

At the boutique hotel

Denisa Boutique

Poiana Brasov

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The receptionist named Marian has very bad attitude and he is very rude. He started screaming & offended me when we asked to change our booking ( and asked me why I made reservation with booking and not with the hotel directly . And he said that booking received more money than hotel for that reason he didn’t want to help) & He asked my age &  started giving me suggestions ! This is unacceptable! I've never met anyone worse than him,kicking the Costomer !When I asked to speak with the manager he ignored me & told me “come if u want tomorrow&wait , I don’t know if he would come” . Before our arrival we sent several emails but nobody responded back. We were  switched from room our first night because jakuzzi had problem ( the lady from reception (Maria)came to our room and told us that she felt sorry & we should change room ) and our “new” next room had again problem ( bathroom) ( I called her & checked again ). So our first night ruined & early in the morning we packed our luggage & left ( missed 3 night )!My girlfriend and I travel to Europe and outside Europe many times. We know what good service entails. I am not happy with the way i’ve been treated. It doesn’t matter how many stars do you have if the service of welcoming is zero , hospitality plays a fundamental role. You told us that we would have a great stay & u made the best to ruin it . And after all these they asked from booking to charge me 1500 RON for the mess ! Totally crazy!

UNPROFESSIONAL MANAGEMENT

The hotel is situated in the centre of town, close to every atraction. It has a free parking an it's just on the main road, so it's very easy to get there. I staied in an apartment with 1 bedroom and I liked it very much. In my opinion there are 5 stars hotel conditions, including a jacuzzi in the apartment I staied. The hotel's restaurant is open just for breakfast, so you must eat your lunch and dinner in other place. The breakfast is served at the table (no buffet) so you must ask the waiter what you want (there is no menu). The hotel has a nice pool (1m to 2.15 m) and the water is warm enough for the children and a sauna. Also the hotel can provide you massage services, but I didn't try it. The personal is nice and it will try to help you if you ask for it. The prices are decent. Overall, very nice experience.

Very good

You cant help but admire the beautiful wood design if the hotel. We arrived late night and the staff was super friendly. We didnt get 2 seperate beds like we asked for but still enjoyed the room.
Instead of buffet , breakfast was served to table. There was jet bath as welll. ..
Highly recommended

Cozy and beautiful hotel with warm service

Nice hotel with a nice view, the room  is big and very clean, the staff was nice. 
The inconvinient was that the card did not work and the breakfast was poor and we had to wait too much. The waiter replied that he had other people too, rude. 

Relaxing

I recently stayed at this hotel and I can say it has nice people on reception, a lot of wood inside the rooms and view from balcony is pretty nice.  I has a swimming  pool , breakfast area. parking zone. Some good restaurants are very close to it. Maybe they can think about to add an elevator for future!

Perfect location and nice rooms

We were 5 nights in February 2019.
- The hotel have not elevator, for the older persons, big problem starting with the transport of the luggage at the room and from the room.
- The room have not "safe - deposit box" , old television set with very bad antena, few channels from abroad of Romania, a fridge that is making noise in the night time.
- The housekeeper is changing every day only the towels but not the dust etc.
- The bathroom have a very noisy ventilator.
- In the pool hall, is cold because the radiators are not hot and the sauna is off.
- In the winter time the entrance and the car parking is not clean from the snow.
- The hotel have no restaurant and not bar and not a proper loby where you can stay and enjoy with your friends.
- In the morning at the breakfast they have not a "swedish buffet" they are serving at the 
table the food. The problem is that they are not giving to you a writen meniu to now what to ask, geting only what the waiter want. 5 days we received the same things, few chese, salami egs and salat and very low quality jam.

This hotel of 140 Euro/ night is a 3 star hotel and not a 5 star acording to the hotel amenities.

This is a couples friendly hotel
Amazing ratio and excellent breakfast
Excellent atmosphere recommends taking a room in a low truss because there is no elevator
We will definitely return to this hotel

Denisa Boutique

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