Hotel Plaza De Armas

We thought it was great fun. I read all the reviews and took it all in to consideration when I booked. To me is sounded like many of the European hotels I had visited; quirky but with history. One of the comments was the elevator- which yes is small but we got us in and all our luggage and it worked every time; just follow the instructions. We booked what they called the King suite due the window comment and we had a nice size room, and door and small balcony that overlook the plaza- we could not leave the doors open as they was no glass or screen but not a big deal. I love the sounds of the communities we stay in- in the morning street traffic- flower vendors, at night live music in the plaza. Air conditioner- worked great. Ice machine comment- no, there is not one- the desk had ice for us whenever we needed it . Most important location~ wonderful, since it is in the heart of old San Juan we walked everywhere and discovered some real treasures that other wise we would not have seen- the taxi stand was right across the street so the times we needed it- no problem. When we had a issue; towels whatever it was taken care for immediately. The coffee shop, which is not part of the hotel, was good way to start our day for breakfast. We had great fun, location was perfect. We would go back. It is not the "Hilton or Marriott" and we were thankful for that. The only real issue( which as you can tell isn't huge) was I wrote the hotel before our trip for information and they did not respond. All in all we had a great time. Explore where you are!