Name: FilNaija at Jazz Residences
Address: Jazz Residences, Nicanor Garcia Street, Makati, Makati, Makati, 1209, Philippines
Rating: 6

Smoking areas

Garden

Reception desk

General

Laundry

Dry-cleaning

Luggage storage

Services and amenities

Free Wi-Fi

Internet

Airport transportation - pickup

Transfer

Sun Deck

Recreation

Parking

Pool facilities

Pool and beach

Meeting and presentation facilities

Conference Hall

Business

Children swimming pool

Kids

Pets Not Allowed

Pets

Location

At the apartament hotel

Ninoy Aquino International Airport

FilNaija at Jazz Residences

Makati

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

My husband and I had a check in date for a two night stay on February 16 & 17, 2020. Our reservation was nowhere to be found and we had to rebook a reservation on the spot with brokers who hover around the lobby of the condominium complex. We went from one building to another and still there was no record of our reservation. I called the numbers listed on our reservation, but nobody answered. I will never book again through Hotel. com. Upon returning to the United States, I tried calling and even went online to air my complaint, but have not heard back from them.

Hotel Scam

Very disappointing, No one to help us with reservation. Tried to call the contact person several times, but no answer. We ended up getting a different place. We need refund of the money $196.58 we paid.We arrived at the place but the security guard has nothing to do with it. The owner of the condo did not arrive at the reservation we made. I will not recommend Hotel.com

Major complaint

I really liked our stay at this place. We stayed in Tower B 25th floor! It is owned by a foreigner and he rents it out at an affordable price. Imagine we  got two rooms at Php 3,600. That's a bargain. It's a condotel. We can cook there, watch TV, relax and it has an amazing view of the Makati skyline. They also have a lot of big elevators. I consider having the mall on the ground floor a plus. They call it the Jazz Mall. We bought groceries and cooked just like we were at home. One downside is that the pool is not readily available. We had to pay Php 150 per pax for the first 3 persons then Php 200 for the others. We were also not able to use the pool because their business office is open until 8 pm. But the view was really amazing especially at night. We took some nice photos too. I recommend this condotel although I feel afraid looking down from the 25th floor.

Home Away From Home

I like the location cos there's a mall, restaurants, supermarket, laundromat, massage parlor, hair salon, coffee shops, almost everything you need. The one bedroom unit was good enough for me. It was clean and cool enough. The elevators was too slow. It takes a long time to get an elevator. The security of the building was not tight. Anyone can go in and out the building. There was a security guard who was very unhelpful and unfriendly.

Good location for overnight stay

I booked a room via Travelbook and it went well. I contacted Filnaija informing them regarding my upcoming stay only to receive a reply from them that they are fully booked on that day so if it is okay with me, they will upgrade my room to a 1 bedroom but in Shell Residences. It was fine with me so we agreed already. But to my dismay, I received a message again asking me if I want to be upgraded but in Shell Residences. I informed them that we had an agreement already and sent them the screenshot of our conversation but after that, all they did was seenzoned my messages. I found it very rude so I just cancelled my reservation. It was paid already via credit card so it was a hassle on my part going thru the process of cancellation and payment reversal. Tsk.

Poor coordination

If I could give no stars at all for Filnaija At Shell Residences in Pasay I would.

The first impression was of a filthy room with coloured bedding that would disguise the dirt had linens not been washed between occupants. There is no reason to believe the bedding would be clean as nothing else was. 

This is a locally run apart-hotel and the apartments are individually owned, but clearly whoever manages the place has no concept of cleanliness, or indeed the most basic  necessities that foreign travellers require. How can they market to foreigners (I booked through hotels.com) when they DO NOT EVEN OFFER TOILET PAPER? There is no soap or shampoo and to say that the place is dirty just fails to do it justice. It was FILTHY!

I did not dare swim in the pool for fear of contracting a potentially life-threatening disease such as Legionella from untreated water. Likewise, not wishing to take diarrhoea away with me as my souvenir from Manila, I ate and drank nothing in this property. There are sufficient restaurants, cafes and the huge Mall of Asia nearby to eat safe food at.

On a positive note, the location is good for Mall of Asia, the airport and attractions. It is safe, if not rather noisy, but I would warn foreign travels that staying in a property like Filnaija Shell Residences puts them at risk of contamination and illness.

Filthy, Badly Run Aparthotel With No Amenities (Toilet Paper, etc)

Very simple, budget accommodation in a high rise tower apartment building. There must be over a 1000 units in this building! Prepare to wait for the elevators. A good way to experience how locals live in this bustling business district of Makati. For the most part, the place was clean, and as described, with a couple of recommendations and warnings:1) How about a roll of toilet paper for the bathroom? Maybe it was an error on the part of housekeeping, but shopping for toilet paper is not the first thing I would like to do upon check in. I had to walk next door to the market and spend 15php for a roll of paper. Could have been included in the 3000php I paid for one night rent! Bring your own soap and shampoo if you are going to stay more than one night. I received a small bar of soap and a packet of one wash shampoo. 2) The bed is very small and low quality. You would have trouble comfortably sleeping two adults on the bed. It looks like the futon couch in the living area would also open as a small bed.

Clean, budget accomodations, some simple amenities missing and it has a very small bed!

First No blanket The room was ruining by his owner The water heater on the bathroom was not working (cold water all the time )We reach the hotel on Sunday leaving on Friday and the owner said they can not fix it until Wednesday The option was to change room on Wednesday We decide to stay on the room and ask for a bucket so we warm the water on the kitchen and never use the shower Bad experience

Not a very good experience

Property owner was very accommodating and responsive. Very professional. Place is clean, has wifi and airconditioning. Was very tempted to extend my stay, if only I had no other plans.

FilNaija at Jazz Residences

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Paid on the spot

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