Name: Hotel Santa Rosa
Address: Carretera a Toluca-Saucos # 9, Valle de Bravo, Valle de Bravo, Valle de Bravo, 51200, Mexico
Rating: 5

24-hour reception

Smoke-free property

Express check-in/check-out

Garden

Terrace

No elevators

General

Non-smoking rooms

Room service

Family room

Cable TV

Shower/Bathtub

Shower

Wardrobe/Closet

Toiletries

Rooms

Restaurant

Vending machine

Meals

Free Wi-Fi

Internet access

Internet

Sun Deck

Recreation

Free parking

Free Parking on Premises

Parking

Swimming pool

Outdoor pool

Pool facilities

Pool and beach

Massage

Beauty and wellness

Children swimming pool

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Hotel Santa Rosa

Valle de Bravo

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

They need elevators from parking to rooms

This hotel is an absolute mess. There is no Wifi in the rooms, there is no hot water, the jacuzzi tub in our room also didn't work even though we paid extra for this. On arrival they downgraded our room and then pulled a face when we came back to reception to question this.
the onsite restaurant ran out of food! and no taxi would pick us up from the location.
The noise from the road is terrible, there are car racing all night and one car hit a dog. The hotel is not secure at all anyone can walk in 24/7 which meant that random parties start.
At 9pm every night the hotel turns into a night club open to anyone and goes on until 3am. They have a live DJ and the music on full blast, as its open to the general public it gets very busy and incredibly loud so if you booked a stay to sleep you will not get this at all, if you booked to party all night this is perfect for you. People scream at the top of their lungs and throw things off the balconies, rooms open the doors and disco lights are wheeled out, someone was climbing up our balcony and hanging off it screaming.
There was a number of fights outside our room and someone actually tried to get into our room. The mess the next morning was disgusting, food everywhere, glass all over the place, litter thrown in the pool and along the grounds, this did not get picked up till 10am. There was puddles of sick around the pool and sick in the pool. I have pictures on my phone and video evidence of the disgraceful night club they operate.

DO NOT STAY HERE!

we have done a charge back for our stay.

the worst hotel I have ever stayed in

good view, clean room. only issue is that the parking lot is a bit far

Beautiful rooms. It was still in renovation so some noice. Also there is a street in front and down in the back so it can be noisy.

When I arrived at the property they told me there was not any reservations for me , that they are having problems with Expedia because they have no rooms available and Expedia continues selling reservations. But I think the hotel sold my reservation because everything was going well ., I call the hotel when I was in my way to tell them I was 30 minutes late and they told me it was fine but when I got the hotel everything change in a bad way, the lady that was in reception was acting weird she didn’t allowed other receptionist to find any information about my reservation, she just told him no to find anything that the hotel was full. That was a terrible experience.

Hotel staff is very friendly and makes you feel welcomed.  Rooms were very clean with complementary coffee or tea. It’s very close to town, and a quick taxi to nearby Avandaro. We enjoyed the restaurant and bar, and the kids loved the pool.  The jacuzzi in the room was a added plus.

Great place to stay with a incredible view.

The rooms are not sound proof at all, it was impossible to sleep. I could hear everything from the other rooms, and all the cars from the street. The pipes and drains are exposed in bathroom ceiling so you can hear water coming down all the time.

Hotel Santa Rosa

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