Name: Óntico Urban Design Hotel
Address: Calle 54 Número 474 X 53 Y 55 Col.Centro, Merida, Merida, Merida, 97000, Mexico
Rating: 0

Computer

24-hour reception

Smoke-free property

Ticket assistance

General

Accessibility features

Wheelchair Accessible

Accessibility

Concierge services

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Snack bar

Breakfast/lunch to go

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Library

Recreation

Parking

Business center

Conference Hall

Business

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the boutique hotel

Manuel Crescencio Rejon International Airport

Óntico Urban Design Hotel

Merida

child-bed

child-bed-fee

external-private-bathroom

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limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

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oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Seek modern design with large comfortable and quiet rooms. They indicate a bar and restaurant, but it is very minimal.  Nice breakfast for a nominal fee.

This hotel is chic and comfortable. The location is walkable to many sites. We found the staff warm and welcoming, very helpful, and we loved the extra touches they provided. Wonderful experience, would definitely stay again.

The staff at the hotel is amazing. They were all very friendly and helpful. At night they were always very aware of who was coming in and out of the hotel. Not that it was in a bad area but I definitely appreciated the attention to their guests safety

Closed to everything, staff very helpful and friendly.

Everything was great.  The location, the staff…I’d stay here again

We arrived at the Óntico Urban Design Hotel just after 11 PM, walked into the lobby, and found nobody on the property. We thought the desk clerk might be in the bathroom or down the hall, but nobody ever showed up. This was especially surprising because we had called the hotel a few hours earlier to say we missed our connection and would be arriving a few hours late, around 10:30 PM at the earliest. The gentleman who answered the phone told me he would wait for us, but he did not. Twice I called the hotel. I heard the phone ring in the hotel, but nobody answered. It just asked me to leave a message. We considered sleeping in the lobby but they only had chairs and we were worried what would happen to our luggage if someone walked in while we were asleep.  After about 10 minutes I called Expedia support and explained the problem. They tried to contact the hotel, but also had no success. I then asked for Expedia to book the other hotel we had booked on Expedia but canceled. They said that hotel was not available, but after calling that hotel we learned they did have availability for 2 nights of our 6-night stay. We arranged to stay at the other hotel over the phone. Turns out the desk clerk left the property without notifying anyone or locking up. They offered to upgrade us to another property, but we already had a non-refundable room for the last 4 nights of our stay we booked on Expedia.

The staff was accommodating and allowed us to access our room early, and also booked our airport taxi for the next day.  Only complaint on the room was that I don’t believe it has a safe or the typical mini fridge. Also, the shower drain backed up during my shower, so my wife took her shower in about two inches of undrained water unfortunately.

The room I was given had a very bad odor and the shower only provided cold water. The second room I was given, smelled better but the shower was only able to provide lukewarm water.

The hotel is located close to the center of the city and very close to many shops and restaurants. Just a few blocks.  The staff was amazing, so helpful, and readily available. The rooms were comfortable.   Very easy, relaxing place to stay.

I really really appreciated the staff working at this hotel. They were kind, responsive, and hardworking.The problem was with the facility itself. My partner and I had no water pressure and no hot water for pretty much our entire stay. Other reviews will confirm this. I felt bad for the staff since I could tell this was out of their control, so I direct my feedback to the owners of the property. They should be more proactive about the condition of this hotel. The amount of money paid does not match my experience at all.

Óntico Urban Design Hotel

Main amenities of the hotel

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Available rooms

Location

Description of the hotel

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Paid on the spot

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