Name: Silverstar Hotel
Address: 10 Main Road, Brinchang, Brinchang, Brinchang, 39100, Malaysia
Rating: 5

Shopping on site

Air conditioning

24-hour reception

Smoking Allowed

General

Family room

Flat-screen TV

Shower

Rooms

Accessibility features

Accessibility

Restaurant

Meals

Free Wi-Fi

Internet

Taxi booking

Transfer

English

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Tour assistance

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Free parking

Free parking nearby

Free Parking on Premises

Parking

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Ipoh Airport

Silverstar Hotel

We had a great stay for 2 nights during this holiday. They own a restaurant downstairs, so it's very convenient for us to have dinner (steamboat), and it's very happening during the night, just a short distance to night market. Overall was great, we had a good night sleep and we will definitely be back again!

Brinchang

child-bed

child-bed-fee

external-private-bathroom

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

Had a great stay

Overall was okay. Doesn't have hair dryer provided. Room is a lil dark when its night.
And its noisy. 
Has wifi provided.
Located near to restaurants and shops.
Has warm water bath.
Has air conditional.
Has TV.

Budget hotel

I planned a last minute trip to Cameron Highlands, and upon quick search found out that this hotel has a vacant room for 4 pax (2 queen beds). 

I called the hotel's number, and was answered by a very unfriendly-toned lady (whom I later found out was the owner) which confirmed that they had the empty room at RM150. I paid RM100 deposit via bank transfer and was told to pay the remaining RM50 at the hotel. 

When I arrived at the hotel (around 9.30pm), the man at the reception had no idea who I was and what room I booked, although I had already gave all my details via SMS to the lady on the phone. I told him that the lady said I only need to pay the remaining RM50, to which he asked for my proof of payment. Afterwards, he simply gave me the key and...continued playing with his phone? I mean, the least he could do was perhaps say 'your room is at the third floor, on your right' but no. Nothing. Zilch. Not even a thanks. 

We were so tired, we decided to call it a day and hit the sack. On the plus side, the room is tidy (although I am bothered by the plastic layer of the bed. Yes, they did not take the plastic off) but very poorly lit. 

The next morning, I was the first person to shower and guess what? I showered with cold water because the hot shower was not (yet) functioning. Thankfully, after letting the water run for a while, my parents were able to shower with warm water. 

Upon check out, NOBODY was at the reception desk We waited for 10 minutes, and still nobody came. To me, that is a very odd behaviour for a hotel receptionist. Someone should man the reception desk at all times. What if something goes wrong and a customer need help? What if there is an emergency? 

I decided to not come again, left my keys at the reception, and hope for the best for anyone who wishes to stay at Silverstar Hotel Brinchang.

Customer service fail

On arriving the hotel, cannot find a parking and on entering the room the smell is terrible and have to suffer for one night with the stinking room and the pillows.
Please check and clean the rooms before giving to customers.

Beware of the stink smell of room and bed sheets esp. the pillows.n

Arrived for a 2 night stay in this hotel was greeted by an unmanned reception with all doors wide open for anyone off the street to enter. On entering the room, a cockroach crawled out of the bathroom and ants were in the bathroom. After waiting for more than an hour for a member of staff with no luck we decided to check into the hotel chua gin next door. We received excellent customer service for half the price and a clean cockroach free room. Later on in the day we revisited silverstar hotel to be told by the landlady that she would not refund our money and that we should cancel through booking.com, which would still charge us.
Stayed in many hotels in Malaysia, all at a similar price and never seen anything like this before. Do yourself a favour, avoid this place at any cost and  book the hotel next door.

Silverstar Hotel

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