Name: Phomolo Guest House
Address: Main South Road,Matalo Phase 2, Maseru, Maseru, Maseru, 100, Lesotho
Rating: 7

Air conditioning

24-hour reception

Smoke-free property

Heating

Newspapers

Garden

General

Bridal suite

Non-smoking rooms

Room service

Fridge

Family room

Wardrobe/Closet

Linens

Rooms

Ironing

Laundry

Services and amenities

Diet menu (on request)

Breakfast

Breakfast in the room

Microwave oven

Packed Lunches

Bottled water (at extra charge)

Kettle

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Multi-language staff

Languages Spoken

Barbecue grill(s)

Picnic area

Recreation

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Meeting and presentation facilities

Business

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the guest house

Moshoeshoe I International Airport

Phomolo Guest House

Maseru

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

Had a fantastic stay at this Lodge, friendly people and great service. Very helpful. Snowy was always available to help with any information needed. Make sure to plan trip well and ask as many questions as possible,

Comfortable friendly

Excellent value for money, good clean rooms and friendly attentive staff. The location albeit a bit far out of the city is central and close to access roads. Our complete experience was only pleasant.

City surprise

nice building and the venue is easy for find.  Staff at the reception were not ready to received guest information was not easy available, had to wait for breakfast though we requested a specific time. The rooms are clean and serviced though the bed was not comfortable at all.

first time in Lesotho

Staff were friendly and the room was very clean. Major challenge was with internet connectivity which was poor. I enjoyed the self-catering facilities which were well designed and well thought through.

One week stay

Phomolo is a clean place outside Maseru. When we arrived, there was a mix up with out booking which was later resolved. It is a clean place albeit in a noisy area. 
I think it must be made clear to guest that they are likely to share the flat with other guests. As this was a shock to us especially as we were traveling with a toddler.
I also think that better maintenance of the place is needed. i.e long nails were used to fix the door handle and this is a hazard as clothes can be hooked and torn by these.

Clean

When we arrived the reception said she don't see our booking on their system we had to call the owner to intervene. We only managed to check-in at 3am the following day after we demanded our refund. You can imagine we had to attend the festival without taking a bath or shower because a selfish receptionist failed to do her job.

The name place of rest is not appropriate for this place. I made a booking three weeks ago and received confirmation through Booking.com of my reservation. 

Dealing with Phomolo has been a harrowing experience for me and my travel companion. We had to make our way through serious traffic to get there. Then on arrival,  Phomolo, which we had booked and CONFIRMED on three weeks prior acted surprised at our arrival and us being in possession of an email booking confirmation, which we presented. It seems that given our late arrival (still within their check-in policy) they had decided to give away the room, acting all surprised at our arrival since they claimed that they were full.

They then called another establishment, Village Court which was 10kms away from our original booking venue. We really were referred to a dive of a place which was barely habitable...The venue broke their end of the bargain and still made it our problem without remorse or concern. And then Booking.com still wanted to charge a cancellation fee. 

This is one misadventure that was really unpleasant. Ha ho na Phomolo. There's no rest.

Phomolo Guest House

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Available rooms

Location

Description of the guest house

What other amenities are there?

General

Rooms

Services and amenities

Meals

Internet

Transfer

Languages Spoken

Recreation

Parking

Pool and beach

Business

Kids

Pets

Conditions of accommodation

Conditions of accommodation

Payment

Payment

For corporate clients