Name: Onsenkaku
Address: Tetsuwafuromoto1kumi, Beppu, Beppu, Beppu, 874-0044, Japan
Rating: 8

Air conditioning

Smoking areas

Heating

Garden

Smoking Allowed

General

Family room

Hairdryer

Rooms

Safe-deposit box

Luggage storage

Services and amenities

Coffee/tea for guests

Restaurant

Meals

Free Wi-Fi

Internet

Free parking

Parking nearby

Parking

Massage

Beauty and wellness

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Oita Airport

Onsenkaku

Beppu

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

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4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

This Onsen is run by a family. Although they cant speak English, but is not a main issue with a translation app. Room is nice, clean and comfy with a small garden view. There is a public and private onsen which is different from the commercialize onsen. Well feed by the breakfast and is really delicious home cook by the owner. Location is strategic. Highly recommended.

Classic Japanese Onsen

We were helped a lot.  My wife suddenly lost sight on her left eye.  Okamisan really quickly called a taxi and gave me the best eye doctor in the town.  We could continue our wonderful trip.
She explained the hot spring and Ryokan was the origin of Beppu hot springs and the neighbor temple was from Kamakura era (12nd-13th.c).
Its hot spring is just great and would make you feel born new again.  The dinner is super for local fresh fish, vegetables and also great Gohan (steamed rice).  Even for most picky Japanese rice eaters, this Gohan should be the paragon.
I would of course like to repeat, and recommend this place.

Thank you okamisan (landlady)!!

Got to experience classic Japanese Onsen. Well, most occupants were Japanese. Though owner speaks little English, was very helpful along with staff.

Not a big hotel which is great. Homely. We booked a small room with sharing toilet and bath. Was fortunate enough to have been upgraded, else would have been fine too. Upgraded room had toilet within.

Open Onsen was nifty. Comfy. Hope to visit again.

Lovely Japanese Onsen

Onsenkaku is a Minshuku - Make your own futon, no cleaning, curfew at 23:00.. That’s fine as it corresponded with the room rate - Way cheaper than other lodgings in the vicinity. 

Location - Very good - Very close to Kannawa 2 Bus Terminal (our departure to Fukuoka) as well as the bus stop for our bus arriving from Yufuin. Near the Hells in Kannawa. Traditional & authentic Japanese townscape. 

Room - We were on 2nd floor. Got a large Japanese style room with attached 2nd room and toilet. It can sleep 4. The room is in need to TLC - Torn shoji, holey window mosquito net, defective hot&cold water sink faucet dispensing only cold water... Orherwise, the room is reasonably clean, Aircond/heater worked, bedding very clean and comfortable. We stayed for 2 nights, new sets of towel and yukata were offered as well as fresh flask of hot water. 

Facilities - 1 public bath (man & woman) non-interchangeable. The man’s bath is slight bigger than woman’s bath. Rotenburo-ish but no view since they are walled in. Pleasant enough. Then there are two unappealing private baths. Shampoo&Rinse and body wash provided. As well as dental sets in-room. Not much common area to relax in except for the dining table near the entrance. 

Service - For me, their weakest point is their service. Prior to check-in I asked Agoda to check whether they provide a washing machine. Agoda replied after checking with Onsenkaku that yes, they have a washing machine for guests’ use and it’s available anytime we wish. When we checked in while being taken for the tour of the facilities I saw the washer and asked. However, they said otherwise. Secondly, I needed their help to book a local restaurant. I already had the contact number. Just needed them to call. The conversation lasted 5 minutes as the male staff went round and round (using Google translator, which wasn’t helping much). Finally I deducted he wasn’t willing to help, just not outright in declining to assist. 
Thirdly at check-out we asked if we can leave our luggage for an hour and whether anyone can assist to bring our medium sized luggage down since the stairs were quite steep and can be slippery since it wasn’t carpeted. We were told to bring down ourselves. 
In conclusion, I have no issue with their hardware, understanding that this is a minshuku, not a full fledge ryokan and the price was cheapest in Kannawa. But I feel they were quite mean in term of services. Especially when it comes to helping to make reservations, which would hardly cost them much. Thus, do stay here but don’t expect much assistance beyond being accommodated. 

Cheap and comfortable but don’t expect much services

It was conveniently located and easy to find. The B&B is run by a family who actually lives there. Since this is our first time staying at a traditional Japanese style B&B, we were surprised that they charged us additional fees for bedding sets.  The bedding sets were okay but did not seem very clean - there's no bed sheet, only duvet and Japanese style pillows which were not too comfortable. The room is spacious nonetheless.  There is no shower in the room so one can only take shower in the spa area. There are two spa - indoor and outdoor. The outdoor one is nicer.  We were expecting more in terms of hospitality but that could be due to language barrier. The owners tried to help though without much success.

Not for non Japanese speakers

旧館に宿泊したが写真のように窓も障子も建て付けが悪く隙間があり、蚊が入り放題で夜中蚊と格闘したが蚊に複数刺され寝不足になった。部屋に蚊取り線香やベープマットもなく、問い合わせしようと21時までは繋がるはずのフロントに電話を5分おきにかけたが繋がらず。フロントに行っても誰もおらず。翌日、仲居さんに伝えたところお詫びがあったが、女将は謝罪にも訪れず、見送りの時にも謝罪もなく挙げ句の果てにフロントに自分がいたと嘘をつく始末。呆れてベープマットぐらいは置いておいた方がいいですよと捨て台詞を吐いて後にした。google等にも女将の接客にクレームする意見も散見されるが納得した。

Windows in the room are not well furnished and there are space between the windows and window frames as shown in the pics; thus, mosquitos are free to come into the room. We called to front desk which is informed to be available till 9pm, but they never answered and were not available at 8:30pm. 

We fought to the mosquitos till midnight but had mosquito bites and couldn’t sleep well. Next Morning, we claimed to a staff and she kindly cared us and relayed to her manager. The manager, however, never showed up till checkout and apparently lied us at the checkout that I was at the front desk till 9pm. 
We were so disappointed to the manager and wish no other customer experience the same issue like us.
Other complaints to the lady manager are also available in google and Japanese accommodation sites such as Rakuten and Jalan. I don’t truly recommend this ryokan.

Onsenkaku

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